[lo_cheng]

I drop off my 2019 X3 for service yesterday (Dropped off 8:00am in the morning of Sept 8), there are couple other items need to be check so they kept the car overnight. I got my car back today at 4:30pm (Sept 9).
Something suspicion that lead me to think someone drove my car home.

1). The car was driven 97km. Even if they need to take it out for test drive. I don't think it take 97km. I do not take note of how much gas I have before and after, only have KM.

2). The driver seat is adjusted (Very normal), but the passenger seat also adjusted as well. my wife is 5'2" and the passenger seat is adjusted to like someone 6' was there.

3). Once I notice those 2 things, I check my dashcam, just to notice all recording was gone. Very first recording is about 9am on Sept 9 (The day I pick up the car). It was started (Very first clip) as the hood is up inside the garage. Is like someone did a card format that morning.

I think I will write to BMW but will they ever do anything when I have nothing to proof?

[JDsX3]

Did your service write-up have the drop-off mileage/time and date recorded?

[lo_cheng]

Originally Posted by JDsX3

Did your service write-up have the drop-off mileage/time and date recorded?

Yes it does, and when I pick up the car, the car have 97km more then what was on the service write-up.

Issue is I was in rush to pick up kids, so i just took a picture of the mileage when i pickup (still in the parking lot of dealer) and left.

[Belugs]

Originally Posted by JDsX3

Did your service write-up have the drop-off mileage/time and date recorded?

Get the BMW connected app if available in your region. Turn on the tracking option in the car. That way you can see your car location in the app next time you drop off.

You should report this to both BMW and the dealership management you dropped off for service. They have cameras and should be able to identify who took your car on a joy ride.

You should also be compensated for the mileage used in some way as you paid for every but if it whether you leased, financed, or paid outright for the car.

[lo_cheng]

Originally Posted by Belugs

Get the BMW connected app if available in your region. Turn on the tracking option in the car. That way you can see your car location in the app next time you drop off.

You should report this to both BMW and the dealership management you dropped off for service. They have cameras and should be able to identify who took your car on a joy ride.

You should also be compensated for the mileage used in some way as you paid for every but if it whether you leased, financed, or paid outright for the car.

I do have that feature enable, but since I never think about someone would do that at dealership, I didn't check. Sadly it doesn't have feature that track the route for e.g. last 24 hours like how I track my kids via their phone (They know about it and they actually like it as they feel safe).

[brettl]

I’ve had them take my car home to try to replicate a problem, however they asked my permission first. The passenger seat, no biggie, that could be one dealer valet giving another a ride in the parking garage to fetch another car or something. The camera, yeah, suspicious. My guess is they had no business messing with that short of unplugging it for non related diagnostics. I learned my lesson when $100 disappeared from a snapped leather envelope in my center console. In general, the guys who work on our cars are good guys (&gals) but like everything, there are likely a couple bad apples...

[Alias1431]

Contact BMWNA. This kind of violation should be zero-tolerance.

[freshxdough]

I'll just say from first hand experience, most dealers disconnect dash cams. Especially in state's like CA. Second, it's not uncommon for a car to be written up with incorrect mileage, I'm not saying that's the issue here. But a key read could be tens to a hundred or so miles difference from actual when you just brought the car in. Had a car today that was 115 miles off, and all I did was a 1-2 mile test drive.

I'm not defending the technician or the dealer but sometimes these things do slip by. There's generally no reason for anyone to be driving a car home. Especially without the customers permission and only then it would be driven by a manager or shop foreman. I would try and speak with the service manager and see if they have any cameras showing where your car was and who moved it during service. I would go into this being professional, polite and concerned; it goes a long way.

[lo_cheng]

Originally Posted by freshxdough

I'll just say from first hand experience, most dealers disconnect dash cams. Especially in state's like CA. Second, it's not uncommon for a car to be written up with incorrect mileage, I'm not saying that's the issue here. But a key read could be tens to a hundred or so miles difference from actual when you just brought the car in. Had a car today that was 115 miles off, and all I did was a 1-2 mile test drive.

I'm not defending the technician or the dealer but sometimes these things do slip by. There's generally no reason for anyone to be driving a car home. Especially without the customers permission and only then it would be driven by a manager or shop foreman. I would try and speak with the service manager and see if they have any cameras showing where your car was and who moved it during service. I would go into this being professional, polite and concerned; it goes a long way.

I spoke to the service manager and he will look into it.

I always stay professional , specially when there is no proof and is just feel something happen and all I am asking is his "Help" to look into it. nothing more.

[freshxdough]

Originally Posted by lo_cheng

I spoke to the service manager and he will look into it.

I always stay professional , specially when there is no proof and is just feel something happen and all I am asking is his "Help" to look into it. nothing more.

That's a good start. Hopefully they check the cameras and see what happened. Hopefully it was just a mileage discrepancy and not the other situation.

[383vett]

What issues did your car have when you brought it in? Could it have required 97km to duplicate and diagnose the issue and a test drive afterward to confirm the repair. When my 2018 M40i had a problem with vibration, more miles than that were put on the car for diagnosis.

[TXSchnee]

I always use Remote 3D View when my vehicle is at the dealer overnight or longer. Check after service closes and it has always been there. The great thing about checking 3D View, is you can easily do it from home and snap a picture for proof if it isn't where it should be.

[lo_cheng]

Originally Posted by 383vett

What issues did your car have when you brought it in? Could it have required 97km to duplicate and diagnose the issue and a test drive afterward to confirm the repair. When my 2018 M40i had a problem with vibration, more miles than that were put on the car for diagnosis.

- boot kick open issue.
- back up camera issue
- GPS software not update
- oil and filter change
- replace one speaker cover

all software related, they told me take couple hours to take care of each one.

[Alias1431]

Originally Posted by lo_cheng

- back up camera issue

Is yours going black, too?

[lo_cheng]

Originally Posted by Alias1431

Is yours going black, too?

yes, randomly. not offen. completely random.

once go dark, I have no way to get it back. only way is lock the car, come back in 15min and is all work fine.

they said update the software should fix it.

[Alias1431]

Exact same happens to me. The backup camera will come on for a second or two, then just goes black. Clearly an errant line of code somewhere interrupting the feed. Happens about 15% of the time for me.

I also took it in, they said a software update should fix it, and it fixed nothing. I wasn't surprised they didn't fix it. They don't know much about the software/code or the specific bug that causes the issue. Updating the software and sending people on their way is their textbook go-to for all infotainment matters. I'm just surprised BMWNA isn't all over this because of the liability risk that comes with selling vehicles that have the backup camera go black while reversing.

[lo_cheng]

Originally Posted by Alias1431

Exact same happens to me. The backup camera will come on for a second or two, then just goes black. Clearly an errant line of code somewhere interrupting the feed. Happens about 15% of the time for me.

I also took it in, they said a software update should fix it, and it fixed nothing. I wasn't surprised they didn't fix it. They don't know much about the software/code or the specific bug that causes the issue. Updating the software and sending people on their way is their textbook go-to for all infotainment matters. I'm just surprised BMWNA isn't all over this because of the liability risk that comes with selling vehicles that have the backup camera go black while reversing.

This is 2nd time they try to fix it, last time is same, they update the software and it fix nothing.

In my case, it happen not much, like less then 5% of time. But when it happen, I can't get it on again even if I stop the car go out, lock it, and enter again. Have to lock it and wait like 15min.

Hope this time really fix it. but i feel all they do is just update the software and hope for the best.

[Tishers]

Originally Posted by lo_cheng

- boot kick open issue.
- back up camera issue
- GPS software not update
- oil and filter change
- replace one speaker cover

all software related, they told me take couple hours to take care of each one.

The most that should of meant was a drive around the block to make sure the parts don't fall off. It sounds like someone took your car on a joyride.

Being in Canada you will need to seek recourse from someone other than BMWUSA. The dealership at least owes you a big apology. Try to turn that in to a free gift from their store or service-credit.

[chicagofan00]

Originally Posted by Alias1431

Exact same happens to me. The backup camera will come on for a second or two, then just goes black. Clearly an errant line of code somewhere interrupting the feed. Happens about 15% of the time for me.

I also took it in, they said a software update should fix it, and it fixed nothing. I wasn't surprised they didn't fix it. They don't know much about the software/code or the specific bug that causes the issue. Updating the software and sending people on their way is their textbook go-to for all infotainment matters. I'm just surprised BMWNA isn't all over this because of the liability risk that comes with selling vehicles that have the backup camera go black while reversing.

There is a recall for the back-up camera going dark. The consequence section seems to cover what you describe, however, the summary section does speak to it more as if it was due to a user change in settings.


NHTSA CAMPAIGN ID:
19V684000
Report Date:
SEP 26, 2019
Vehicles Affected:
257473
Consequence:
The lack of an image in the back-up camera display increases the risk of a crash.
What You Should Do:
BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall began November 8, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.
Summary:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

[BMWZ4]

Originally Posted by chicagofan00

There is a recall for the back-up camera going dark. The consequence section seems to cover what you describe, however, the summary section does speak to it more as if it was due to a user change in settings.


NHTSA CAMPAIGN ID:
19V684000
Report Date:
SEP 26, 2019
Vehicles Affected:
257473
Consequence:
The lack of an image in the back-up camera display increases the risk of a crash.
What You Should Do:
BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall began November 8, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.
Summary:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

^ this. My first recall was for the camera & O2 sensor software update and 2nd recall was for DME

[Little tomato]

Originally Posted by Alias1431

Exact same happens to me. The backup camera will come on for a second or two, then just goes black. Clearly an errant line of code somewhere interrupting the feed. Happens about 15% of the time for me.

I also took it in, they said a software update should fix it, and it fixed nothing. I wasn't surprised they didn't fix it. They don't know much about the software/code or the specific bug that causes the issue. Updating the software and sending people on their way is their textbook go-to for all infotainment matters. I'm just surprised BMWNA isn't all over this because of the liability risk that comes with selling vehicles that have the backup camera go black while reversing.

I wonder what people did before backup cameras? I get it, you paid for it, but I still look. Had it happen on my A4 before I traded it for X3 and it was a software issue. People just back out without looking here in South FL so having a backup camera is only part of our solution, otherwise, you would be hit or hit someone Nov-March every season when snowbirds come down.

[Alias1431]

Originally Posted by chicagofan00

There is a recall for the back-up camera going dark. The consequence section seems to cover what you describe, however, the summary section does speak to it more as if it was due to a user change in settings.


NHTSA CAMPAIGN ID:
19V684000
Report Date:
SEP 26, 2019
Vehicles Affected:
257473
Consequence:
The lack of an image in the back-up camera display increases the risk of a crash.
What You Should Do:
BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall began November 8, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.
Summary:
BMW of North America, LLC (BMW) is recalling certain 2018-2020 X3 M40i[] The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

I think I recall this. My understanding was it had something to do with contrast settings? In any case, I've never touched the camera settings. They also updated me Mar. 2020, so that "should" have fixed it. Assuming they actually did it with my oil change. Maybe I will hound them again during my next oil change this month...