[lair12]

I was able to get android auto installed in my 2020 X3 yesterday. It was a bit of a shaky experience at the BMW dealer in Durham North Carolina, and went like this.

I called on Wednesday to make an appointment and told them I would like to get the android auto update. The service tech told me no problem, but I would need to leave it for most of the day. So I agreed to drop it off Thursday and pick it up on Friday. When I arrived on Thursday the service department (and even the shop foreman) was now saying that android auto wasn't available at all at this time. I showed them on several posts where others in the US had had recently installed and asked them to pursue it more diligently as I driven all the way to the dealer with my car and with a ride home.

The next afternoon I called about the car and was told that they indeed were successful in installing the android auto. But,when I went to pick it up, I was told that there would be a $200 charge for the installation since it was "upgrade". They even wanted me to sign a document saying I've been told about this in advance, when it had never been mentioned over the phone or even when I dropped it off.

After a brief conversation with others at the service department they agreed to not charge me, but only after I heard one of the service advisors from the day before call me a "pain in the ass" because I didn't just take their word that android auto wasn't even available.

But now in the end, I do now have functioning android auto capability on my 2020 X3 with ID7 pro hardware.

[andyg1966]

Why should they do it for free?

• The car is not faulty
• I assume the upgrade was not promised as part of the purchase

Granted they should have mentioned what the cost would be.
I'd expect to have paid an hourly rate or agreed fixed charge.

[lair12]

I was told that when I bought the car that it was supposed to come OTA, but BMW has not figured out how to do that yet, it seems. They need to hire some Tesla programmers and get this out quickly so dealers are not needed.

[robe033]

I took mine in to local dealer

Upgraded software in about an hour

Were happy to help

NO CHARGE

[mariocaz]

This is something I think we could have it for free because is only a firmware upgrade

Maybe u can tell them that the idrive is failing some times and u need to do an upgrade to the system

[HgtDave]

Originally Posted by robe033

I took mine in to local dealer

Upgraded software in about an hour

Were happy to help

NO CHARGE

Hi, did the update include AA, if so what is your model and build date. I contacted the Connected Drive team in the UK who said that the update doesn’t include AA. My UK X3 is an M Sport 20i with iDrive 7.0 and Live Cockpit Professional.

[Alias1431]

Service techs like that are so damaging to the brand. Easiest way to ensure people seek out other premium manufacturers.

[NYCX5M50i]

Originally Posted by Alias1431

Service techs like that are so damaging to the brand. Easiest way to ensure people seek out other premium manufacturers.

I agree. I think it is the service managers and foreman who are more responsible. I am dealing with a similar situation. I went to Circle BMW in Eatontown, NJ and the service manager tells me "BMW doesn't have Android auto, only Apple car play". I feel like they should be up to date on what's current on these vehicles. Why don't all of these dealers follow the same rules? It's very aggravating to say the least how they all make up their own rules.

[freshxdough]

Dealerships barely know android auto exists. BMW doesn't give us info regarding a bug update like this. It took me like half an hour just to find this document and i work at BMW. 20-07 brings android auto. X3 does not have remote software upgrade yet.

[BMWZ4]

Dang I wish I could get this on my 2020 with ID6...bummer

[lair12]

Mine is a January 2020 build X3 sDrive with ID7 Live Cockpit Pro. Don't let a dealer tell you it is impossible to install at this time.

[Rob_G77]

Originally Posted by freshxdough

Dealerships barely know android auto exists. BMW doesn't give us info regarding a bug update like this. It took me like half an hour just to find this document and i work at BMW. 20-07 brings android auto. X3 does not have remote software upgrade yet.

And my question shall remain, why does BMW even come out with updates for the X3 when customers are left completely in the dark, having to claw and fight for simple answers from dealerships that either don't know, or care.

Rob

[Rob_G77]

Originally Posted by lair12

before call me a "pain in the ass" because I didn't just take their word that android auto wasn't even available.

My dealership told me it's not available and wait until next year. I suppose I need to be a PITA too in order to get some results.

Rob

[freshxdough]

Originally Posted by lair12

Mine is a January 2020 build X3 sDrive with ID7 Live Cockpit Pro. Don't let a dealer tell you it is impossible to install at this time.

The update has been available since July 2020 at the dealer.

[lair12]

Release in July is certainly true for the US. There is a chance that it might not yet be released in Canada for Rob_G77, but next year would seem too far to make any sense.

[dinan5m3]

Originally Posted by lair12

I was able to get android auto installed in my 2020 X3 yesterday. It was a bit of a shaky experience at the BMW dealer in Durham North Carolina, and went like this.

BMW of Southpoint... urgh...

Ask for Malcolm next time as SA.

But then again, my experiences has "not" been what i would call ultimate service experience, uh, right, ultimate "driving" experience... service is ...

[davidchenliu]

Originally Posted by freshxdough

Dealerships barely know android auto exists. BMW doesn't give us info regarding a bug update like this. It took me like half an hour just to find this document and i work at BMW. 20-07 brings android auto. X3 does not have remote software upgrade yet.

Will x3 ever get remote update?

[freshxdough]

Originally Posted by davidchenliu

Will x3 ever get remote update?

Unsure if SP15 X3 will ever get remote software upgrades. The documentation that's on the Internet shows we should already have it but we all know that's not the case. To be honest I'm not sure. Maybe this one won't ever get remote software upgrades until the 2021 or LCI comes out with full idrive 7 SP18.

[mrtristan]

I dropped my car off Friday, got it back today.

Tech notes say I don't have an MGU head unit but I clearly do if you check the settings pages in the car. It's a '20 X3 m40 with live cockpit pro and all that jazz. Emailed my SA, will see what she says. Kinda annoyed, definitely think the tech wanted the car out of there and they're punting on it..

[NYCX5M50i]

I'm just shocked that something that's a pretty big deal for a very large customer base isn't more widely known to the ones who are going to be doing the updates on our cars.

[freshxdough]

Originally Posted by mrtristan

I dropped my car off Friday, got it back today.

Tech notes say I don't have an MGU head unit but I clearly do if you check the settings pages in the car. It's a '20 X3 m40 with live cockpit pro and all that jazz. Emailed my SA, will see what she says. Kinda annoyed, definitely think the tech wanted the car out of there and they're punting on it..

Idrive 7 requires MGU

[mrtristan]

Originally Posted by freshxdough

Idrive 7 requires MGU

what do you think would cause them to say i don't have MGU? you seem to be the best person to bug to get this done. waiting to hear back from my SA. any tips? any insider lingo that would make it more clear?