11-21-2023, 09:00 AM | #1 |
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UK EGR Cooler Recall
Since getting the letter advising that this cooler and its consequences of failure are warranted for 15 years and that a program of replacement is underway, has anyone actually had a replacement or cause to have their system tested?
I just wonder how many years I will be waiting until the replacement. My reading of the letter is that coolers will be replaced regardless of not having any symptoms due to it being possibly a latent defect. Last edited by SORA MONKEY; 11-21-2023 at 09:12 AM.. |
11-21-2023, 10:41 AM | #2 |
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Hello
I recieved the letter (Aug 2023) but no further conatct... yet. I had the EGR software re-call/tweak last year (Dec 2022) and fingers crossed it's so far so good. J.
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11-22-2023, 10:35 AM | #3 | |
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11-22-2023, 11:25 AM | #4 | |
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I am less concerned these days, I lost 700 ml of Coolant in 3 years and since has been fairly steady with small decrease 1cm reservoir depth over the last year. |
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11-22-2023, 12:12 PM | #5 | |
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11-22-2023, 01:12 PM | #6 |
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First I e heard of a recall. Is this for pre LCI’s?
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04-28-2024, 11:03 AM | #8 |
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2018 x3
My BMW already has an amber engine check light on dashboard, when accelerating one can clearly hear the intake manifold making a shooshing sound and lately i see myself in the position to refill the coolant at least once a month. I took the car to Synter ( upgrade sotware done ) and out the door.... they said that i need to wait for Bmw to send the parts. i do not know about other Bmw owners but I cannot wait months or years fot Bmw to send the parts so I am going to search for all ways to try and fix this problem with this last recall.
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04-29-2024, 03:32 PM | #10 |
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I got a letter about 6 months ago for my mid 2018 x3m40D and i got a reminder in Feb 24 , but no contact.
I dropped into my dealer a month ago and asked about the recall and that i had heard nothing, but had 2 letters - the service advisor checked the reg and they booked me in for a replacement - being done next Friday, 10th May |
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04-29-2024, 04:39 PM | #11 | |
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2 visits in Synter. One in Leicester and one in Warwick. They did just the software update and out the door with me. Bmw UK are a shame for the brand. Going to a solicitor this days and open a lawsuit against them and Synter. |
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04-29-2024, 04:41 PM | #12 | |
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04-30-2024, 02:22 AM | #13 |
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octaviann I have the two letters and asked when looking at service costs at my local dealer and the status was basically wait until contacted as awaiting parts.
I don’t have much of an issue however, I would contact bmw uk as the letter talks about if you have symptoms contact your dealer for a check. That’s why I ask if they have confirmed it’s your cooler and how they did that. A check seems pointless if as you suggest they have confirmed it’s the Egr, you have lots of symptoms but they still can’t fix. Ultimately this was supposed to be a fire risk so depending on what they said I would be quite worried. Givens others responses it seems parts supply is dealer specific. Last edited by SORA MONKEY; 04-30-2024 at 02:27 AM.. |
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04-30-2024, 09:02 AM | #14 | |
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This is the last email i got from Synter : “ Thanks for your time today. I am really sorry to hear about your poor experience after visiting us here at Sytner Warwick. It was nice to talk to you and discuss the errors that happened during the visit as this will certainly allow us to improve going forward. Please accept my apologies once again that this has happened and also on behalf of BMW for the way that it was handled during your conversation with customer services. As discussed, I will be in touch when your car is due the replacement EGR cooler, we may also be able to change the intake manifold as part of the recall if it is required to complete the recall. If I can be any further help please do not hesitate to get in touch.” As you can read in it they all treated me with indifference,Synter and Bmw (customer suport) alike…..all i wish now is to have it fixed and me to get rid of it. I’ve owned Bmw’s all my life but after this experience i’ve had enough and I will definitely change the brand. Hope you will not have to deal with this kind of situations ! Cheers |
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04-30-2024, 01:39 PM | #15 |
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I got a third letter in the post today.
Same Script. I will be asking my service advisor exactly what they have done when the car is in next Friday |
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05-01-2024, 09:35 AM | #16 |
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Same third letter for me today also. Not holding my breath, better people who are loosing coolant get invited first anyway, hopefully that logic applies but from this thread not convinced.
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05-02-2024, 02:26 AM | #17 | |
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05-02-2024, 02:38 PM | #18 |
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I love British slang
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05-02-2024, 02:52 PM | #19 |
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Easy now, I love teapots and chocolate! I’d rather slam my ball sack in a car door than trust BMW….
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05-03-2024, 05:17 AM | #20 |
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07-02-2024, 11:30 AM | #22 |
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Is the EGR cooler recall letter only going to 30d owners?
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