[TacReload]

All,

I'm having an issue where I'm listening to CarPlay and all of a sudden it cuts out. I've noticed the attached image pops up on the HUD when this happens. It will eventually go away on its own after while, or I can hit the voice button on the steering wheel and it will go away.

Best I can tell it's interrupting because it thinks I'm doing voice control from my mobile device (Apple 12 Pro). But I'm definitely not doing anything to initiate it.

I talked to an SA at BMW and he suggested deleting the phone from my devices in the car, updating the device, and re-adding it. Unfortunately that did not fix it.

It only happens when I'm using CarPlay. If I try to issue a voice command while it's happening, it does nothing.

Thanks for your ideas.

[95wildtt]

Originally Posted by TacReload

All,

I'm having an issue where I'm listening to CarPlay and all of a sudden it cuts out. I've noticed the attached image pops up on the HUD when this happens. It will eventually go away on its own after while, or I can hit the voice button on the steering wheel and it will go away.

Best I can tell it's interrupting because it thinks I'm doing voice control from my mobile device (Apple 12 Pro). But I'm definitely not doing anything to initiate it.

I talked to an SA at BMW and he suggested deleting the phone from my devices in the car, updating the device, and re-adding it. Unfortunately that did not fix it.

It only happens when I'm using CarPlay. If I try to issue a voice command while it's happening, it does nothing.

Thanks for your ideas.

I had the same issue in a rental car the other day, worked fine one day and very flaky the next... also witjh an iPhone 12, maybe it's an Apple iOS issue?

[thestimp]

Hold down the power/volume knob for 30 seconds reset the idrive computer, sounds like its just bugging out.

[Kevin_The_Clean1]

Originally Posted by thestimp

Hold down the power/volume knob for 30 seconds reset the idrive computer, sounds like its just bugging out.

So this simple method works on iDrive 6 cars... ?

[thestimp]

Originally Posted by Kevin_The_Clean1

So this simple method works on iDrive 6 cars... ?

Works out most issues where "something isn't working right", the unit doesn't boot everytime you start the car, it comes back from a sleep state.

[TacReload]

Originally Posted by thestimp

Hold down the power/volume knob for 30 seconds reset the idrive computer, sounds like its just bugging out.

Thanks for the tip! I tried this over lunch, we'll see how it holds up.

[Kevin_The_Clean1]

Originally Posted by thestimp

Works out most issues where "something isn't working right", the unit doesn't boot everytime you start the car, it comes back from a sleep state.

I'm glad you mentioned this because I was never aware of it until now. In fact, the infotainment HD of my 2020 has never rebooted since I've ever owned it. So this could explain some of the random (iPOD connected through USB port) drop off issues. Only time will tell I guess.

[TacReload]

Well I was hopeful after doing the 30-second reset that this issue would go away. I performed the reset on 3/6/24 at lunch and didn't have the issue the rest of the day.

The issue reappeared 3/7/24 on the way home from work. Then again on 3/8/24 on the way to work.

The same issue as before (typing it out so it shows up in the search): Voice Contr./mob.dev.

Any other ideas of what this could be?

[CenCal X3M Comp]

Some of the solution I've done in the pass was to reboot the phone, reset network settings on the phone (this will wipe all Wi-Fi settings).

When you reset your network settings, it will delete all network-related data stored on your device. This includes Wi-Fi passwords, saved Bluetooth connections, VPN information, and network preferences. They will all be restored to their default factory values, and your device will not remember any network names, login information, or paired devices.

Once you reset network settings, you will manually have to enter login information and pair your devices once again.

That's is what I would try as well.

[joebie3]

What version is your iStep/iLevel?

You can find it via the instructions at the below link.

https://f87.bimmerpost.com/forums/sh....php?t=1638904

[TacReload]

Originally Posted by joebie3

What version is your iStep/iLevel?

You can find it via the instructions at the below link.

https://f87.bimmerpost.com/forums/sh....php?t=1638904

I appreciate the detailed instructions for how to get that information! My current version is "S15A-23-07-550". I took my car in back in December with a couple questions and they "updated the iStep version". If I'm reading my version correctly, it looks like they did indeed apply an update.

[TacReload]

A few things to report since my last post.

1. I took my car in to replace a lighting module and mentioned this issue to the SA. He said they would provide an update to the "back screen". Did not fix the issue.

2. Based on @CenCal X3M Comp's suggestions, I went one further. I bought a new iPhone 15 Pro and thought for sure the issue would go away. Alas, the issue remains.

It only happens when I'm in CarPlay playing music. It happens both in Pandora and in Amazon Music. It does NOT happen when I'm in Maps.

Although it's not the end of the world, it's certainly frustrating and happens very frequently.

Just keeping this thread going in case anyone has any ideas, also so Google scans it and someone may end up searching for it.

Thanks again for any feedback.