BMW Connected

CH3CKM4TE · 04-11-2019, 08:27 PM

As anyone experience issues with the BMW Connected app? I'm unable to send any commands to it or see the Remove 3D view. I keep getting a message to enable 3D view in the iDrive settings - Data Privacy - Enable Remote 3D View but that option is not there.

johnnj · 04-11-2019, 09:14 PM

It's working for me. If memory serves, the setting is in with the privacy stuff.

Njerts · 04-11-2019, 09:38 PM

Go to Connected Drive then press Options, you will see an update option.
After that it should work.

MechX3M40i · 04-12-2019, 07:43 PM

Quote:

Originally Posted by BANKRPT

As anyone experience issues with the BMW Connected app? I'm unable to send any commands to it or see the Remove 3D view. I keep getting a message to enable 3D view in the iDrive settings - Data Privacy - Enable Remote 3D View but that option is not there.

How long do you have the car? Some folks reported waiting for a few days to maybe over a week after getting the car and having the account properly set up prior to be able to adjust the iDrive setting, which precedes being able to use the App.

CH3CKM4TE · 04-13-2019, 12:01 AM

Quote:

Originally Posted by MechX3M40i

How long do you have the car? Some folks reported waiting for a few days to maybe over a week after getting the car and having the account properly set up prior to be able to adjust the iDrive setting, which precedes being able to use the App.

I've had the car for almost a week. I called BMW Assist and they said that they are having some major outages now for the past 2 months and their IT dept has been trying to resolve this.

Dr.Mark · 04-13-2019, 06:19 PM

Quote:

Originally Posted by BANKRPT

As anyone experience issues with the BMW Connected app? I'm unable to send any commands to it or see the Remove 3D view. I keep getting a message to enable 3D view in the iDrive settings - Data Privacy - Enable Remote 3D View but that option is not there.

I had the same issue. Was at dealer today. The genius did a reset on the idrive by holding in the power button on the stereo for like 30 seconds until the system restarted. He did this after transferring new data to the car, one of the other options. Then I restarted everything and the remote 3D option was there. And now all works fine.

MediaMan · 04-13-2019, 06:26 PM

The app is poor. Put simply, it's not up to to the status of the brand. Needs better features.

Been out and about today, and THREE Hours after arriving home, the app still thinks I am 50 miles away. Hardly useful if your car is stolen and you want track it - or forget where you parked it!!! Even had the app indicate the sun roof or window is open, but it wasn't and incorrect fuel levels too.

The Jaguar app is better and allows remote start for autos, shows last route, average mpg etc.

CH3CKM4TE · 04-13-2019, 06:57 PM

Quote:

Originally Posted by Dr.Mark

I had the same issue. Was at dealer today. The genius did a reset on the idrive by holding in the power button on the stereo for like 30 seconds until the system restarted. He did this after transferring new data to the car, one of the other options. Then I restarted everything and the remote 3D option was there. And now all works fine.

interesting - i'll have to try that out.

Radar314 · 04-13-2019, 07:45 PM

I had a similar problem. After a lot of phone calls, I decided to uninstall the app and reinstall. Worked perfectly since I did the redo.

b.guggenmos · 04-13-2019, 09:07 PM

I also have no 3D view with the same message as already stated. I get my license plates Monday and a session with a genius to go over features on the car I can't figure out. This will be on my list.

Dr.Mark · 04-13-2019, 09:38 PM

Quote:

Originally Posted by b.guggenmos

I also have no 3D view with the same message as already stated. I get my license plates Monday and a session with a genius to go over features on the car I can't figure out. This will be on my list.

It took the genius here no more than 5 min to get it all figured out. If your person can't, call Chris at Autohaus BMW in St. Louis.

chassis · 04-13-2019, 09:57 PM

Used the app successfully today to lock the doors and flash the lights remotely. I was in a shopping mall in visual contact with the vehicle, while the app functions were used. All good.

CH3CKM4TE · 04-18-2019, 01:38 AM

Quote:

Originally Posted by Dr.Mark

I had the same issue. Was at dealer today. The genius did a reset on the idrive by holding in the power button on the stereo for like 30 seconds until the system restarted. He did this after transferring new data to the car, one of the other options. Then I restarted everything and the remote 3D option was there. And now all works fine.

Dr.Mark - tried your suggestion, didnt work unfortunately. The option is still not there

CH3CKM4TE · 04-18-2019, 01:40 AM

Quote:

Originally Posted by b.guggenmos

I also have no 3D view with the same message as already stated. I get my license plates Monday and a session with a genius to go over features on the car I can't figure out. This will be on my list.

Any update on this?

CH3CKM4TE · 04-18-2019, 01:41 AM

Quote:

Originally Posted by Dr.Mark

It took the genius here no more than 5 min to get it all figured out. If your person can't, call Chris at Autohaus BMW in St. Louis.

Do you have a number for Chris?

lo_cheng · 04-18-2019, 08:10 AM

I haven't even set up yet. what is the key benefit?

BMWApp · 04-19-2019, 05:50 PM

The app has never worked for me. It says my car is still at the dealership even though I bought it over 3 months ago.

rem40i · 04-20-2019, 07:55 PM

App works well for me. Id say 90% of the commands have been successful. Range is pretty good too - I was able to unlock the car from about a mile away. The only real complaint I have is I dont always get the notification where my car is parked. But I can easily go to the app and see it.

GoCubs · 04-24-2019, 11:02 AM

Quote:

Originally Posted by rem40i

App works well for me. Id say 90% of the commands have been successful. Range is pretty good too - I was able to unlock the car from about a mile away. The only real complaint I have is I dont always get the notification where my car is parked. But I can easily go to the app and see it.

The car's cellular connection is used for this. So there shouldn't be any range limitations as long as there is cellular service (AT&T in the US, others elsewhere). I actually was checking on my X4 while in Brazil recently. Pretty cool, just wish we could do more.

marcati · 06-01-2019, 08:54 PM

Quote:

Originally Posted by BANKRPT

Quote:

Originally Posted by MechX3M40i

How long do you have the car? Some folks reported waiting for a few days to maybe over a week after getting the car and having the account properly set up prior to be able to adjust the iDrive setting, which precedes being able to use the App.

I've had the car for almost a week. I called BMW Assist and they said that they are having some major outages now for the past 2 months and their IT dept has been trying to resolve this.

Try more than 4 months. I got my car in February and it's never worked. I wrote several emails to various exec's in BMW with no response

04-11-2019, 08:27 PM	#1
CH3CKM4TE Private First Class 72 Rep 123 Posts Drives: M4CS \| M3CX \| X5 Join Date: Nov 2017 Location: NJ iTrader: (1) Garage List 2022 BMW X5 M-Sport [0.00] 2022 BMW M3 (G80) [0.00] 2019 BMW M4 CS [0.00]	BMW Connected As anyone experience issues with the BMW Connected app? I'm unable to send any commands to it or see the Remove 3D view. I keep getting a message to enable 3D view in the iDrive settings - Data Privacy - Enable Remote 3D View but that option is not there. __________________ '19 BMW M4 CS Frozen Alpine White '22 BMW M3 xDrive Venetian Violet '22 BMW X5 M Manhattan Green Metallic IG: @CH3CKM4TE_
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04-11-2019, 09:14 PM	#2
johnnj Private First Class 107 Rep 157 Posts Drives: 2021 X3 M40i Join Date: Jul 2018 Location: New Jersey iTrader: (0)	It's working for me. If memory serves, the setting is in with the privacy stuff.
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04-11-2019, 09:38 PM	#3
Njerts Lieutenant 125 Rep 545 Posts Drives: x3 m40i Join Date: Feb 2014 Location: Vancouver,BC iTrader: (0) Garage List 2018 BMW X3 M40i [0.00]	Go to Connected Drive then press Options, you will see an update option. After that it should work.
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04-13-2019, 06:26 PM	#7
MediaMan Private First Class 82 Rep 185 Posts Drives: X3 3.0dM, Phytonic Blue Join Date: Nov 2018 Location: SW Leicestershire, UK iTrader: (0)	The app is poor. Put simply, it's not up to to the status of the brand. Needs better features. Been out and about today, and THREE Hours after arriving home, the app still thinks I am 50 miles away. Hardly useful if your car is stolen and you want track it - or forget where you parked it!!! Even had the app indicate the sun roof or window is open, but it wasn't and incorrect fuel levels too. The Jaguar app is better and allows remote start for autos, shows last route, average mpg etc.
	Appreciate 1 CH3CKM4TE71.50 Quote

04-13-2019, 07:45 PM	#9
Radar314 Private First Class 79 Rep 166 Posts Drives: 2019 X3 M40i Join Date: Oct 2018 Location: South Florida iTrader: (0) Garage List C7 GS/Vert/3LT [10.00] BMW X3 M40i [10.00]	I had a similar problem. After a lot of phone calls, I decided to uninstall the app and reinstall. Worked perfectly since I did the redo.
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04-13-2019, 09:07 PM	#10
b.guggenmos Private First Class 80 Rep 176 Posts Drives: X3M40I Phytonic Blue Join Date: Jan 2019 Location: Olympia Washington iTrader: (0)	I also have no 3D view with the same message as already stated. I get my license plates Monday and a session with a genius to go over features on the car I can't figure out. This will be on my list. __________________ 2014 Honda Accord Hybrid Touring 1970 Boss 302 Mustang 1965 Comet Cyclone 351C, Jerico 10.50@128 1965 Comet Cyclone 289 4 Speed 1932 Ford Five Window Coupe
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04-13-2019, 09:57 PM	#12
chassis Colonel 6489 Rep 2,304 Posts Drives: 9Y0 Cayenne S Join Date: Mar 2019 Location: Einbahnstraße iTrader: (0) Garage List 2020 Porsche Cayenne S [7.69]	Used the app successfully today to lock the doors and flash the lights remotely. I was in a shopping mall in visual contact with the vehicle, while the app functions were used. All good.
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04-18-2019, 08:10 AM	#16
lo_cheng First Lieutenant 101 Rep 361 Posts Drives: BMW X3 M40i Join Date: Apr 2019 Location: Toronto iTrader: (0)	I haven't even set up yet. what is the key benefit?
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04-19-2019, 05:50 PM	#17
BMWApp First Lieutenant 224 Rep 327 Posts Drives: 2024 X5 M60i, 2015 435i Join Date: Mar 2016 Location: Charlotte, NC iTrader: (2)	The app has never worked for me. It says my car is still at the dealership even though I bought it over 3 months ago.
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04-20-2019, 07:55 PM	#18
rem40i Second Lieutenant 132 Rep 288 Posts Drives: 2021 X3MC Comp Join Date: Mar 2018 Location: SF Bay Area iTrader: (1)	App works well for me. Id say 90% of the commands have been successful. Range is pretty good too - I was able to unlock the car from about a mile away. The only real complaint I have is I dont always get the notification where my car is parked. But I can easily go to the app and see it.
	Appreciate 0 Quote

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