BMW X3 Forum
BMW X3 Forum
Welcome to the ultimate BMW X3 community.
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
Post Reply
 
Thread Tools Search this Thread
      12-07-2019, 10:48 AM   #1
Lukeuk
Private
77
Rep
83
Posts

Drives: M40I
Join Date: Nov 2019
Location: Swindon

iTrader: (0)

Connected Drive, or lack of!

Hi all, I have searched for this issue but nothing. I picked up my M40i yesterday and drive from Hungerford to the North West to see family. Love the car great journey etc, but. The connect drive just does not work, I down loaded the app, entered details and the app recognises the car, but nothing updating. Look at the app on the phone and says car is still in Hungerford last update Dec 4th at 11:11am. I looked at the app in the car and when I click the app it just says no journeys planned and won't let me do anything else.

Your help greatly received.

Luke
Appreciate 0
      12-07-2019, 11:01 AM   #2
Jcbmally
Started with nothing, still got most of it left.
Jcbmally's Avatar
No_Country
64
Rep
94
Posts

Drives: Cupra Ateca 300ps 4drive
Join Date: Oct 2019
Location: World

iTrader: (0)

Just a wee point, is your phone settings ok. Mine works no problem at all and my settings on the phone low the app always.
__________________
It is not what you do not know that is not worth not knowing about, or is it !
Appreciate 0
      12-07-2019, 02:29 PM   #3
Lukeuk
Private
77
Rep
83
Posts

Drives: M40I
Join Date: Nov 2019
Location: Swindon

iTrader: (0)

Can you elaborate a little on what phone settings?
Appreciate 0
      12-08-2019, 02:03 AM   #4
freshxdough
BMW Master Technician - HV Gen 5 and HV Specialist
freshxdough's Avatar
3470
Rep
4,178
Posts

Drives: 2020 X3 M40i
Join Date: Mar 2017
Location: Orange County

iTrader: (0)

Quote:
Originally Posted by Lukeuk View Post
Can you elaborate a little on what phone settings?
You need to make sure your ESA file was made correctly and fully enabled at your dealer from day 1. I had connected drive issues with my vehicle. Couldn't send message from app to vehicle. Turns out they didn't complete my ESA file. Got that figured out and it worked perfectly for a week or two. Then stopped working in the app. Went back in and they said your VIN is associated with another email and customer.... once they changed it back to me again it finally worked.
Appreciate 0
      12-10-2019, 01:07 PM   #5
John26830
Private
27
Rep
63
Posts

Drives: 1968 Camaro SS
Join Date: Aug 2019
Location: Scottsdale AZ

iTrader: (0)

FYI.. "Connected BMW" mine quit 2 weeks ago.. Shows my car at an old location plus lock/unlock quit working 😡 I disconnected the negative side of the x3 battery for 30 mins. And now all is working in the app, location. Lock/unlock etc. Also didn't lose my car settings radio etc.
Appreciate 0
      12-10-2019, 04:13 PM   #6
Lukeuk
Private
77
Rep
83
Posts

Drives: M40I
Join Date: Nov 2019
Location: Swindon

iTrader: (0)

Quote:
Originally Posted by John26830 View Post
FYI.. "Connected BMW" mine quit 2 weeks ago.. Shows my car at an old location plus lock/unlock quit working 😡 I disconnected the negative side of the x3 battery for 30 mins. And now all is working in the app, location. Lock/unlock etc. Also didn't lose my car settings radio etc.
Thanks, may give that a go.
Appreciate 0
      12-11-2019, 03:10 AM   #7
Redbaron1973
Second Lieutenant
Redbaron1973's Avatar
United Kingdom
39
Rep
219
Posts

Drives: F82 M4 and G02 X4
Join Date: Sep 2011
Location: UK

iTrader: (0)

You have enabled location sharing?
__________________
Cheers, Paul

__________________________________________________ ________________

G02 X4 MSport X - Carbon Black w Black / Comfort Pack / Tech Pack / Privacy
Appreciate 0
      12-11-2019, 05:25 AM   #8
Lukeuk
Private
77
Rep
83
Posts

Drives: M40I
Join Date: Nov 2019
Location: Swindon

iTrader: (0)

Quote:
Originally Posted by Redbaron1973 View Post
You have enabled location sharing?
In the app on my phone all permissions are ticked
Appreciate 0
      12-11-2019, 06:37 AM   #9
asyvan
Second Lieutenant
asyvan's Avatar
Sweden
165
Rep
223
Posts

Drives: X3 M40i (MY19)
Join Date: Dec 2019
Location: Sweden

iTrader: (0)

Garage List
Quote:
Originally Posted by Lukeuk View Post
Quote:
Originally Posted by Redbaron1973 View Post
You have enabled location sharing?
In the app on my phone all permissions are ticked
In the car. You need to enable it in iDrive
__________________
Jens Ejvinsson, Sweden
BMW X3 M40i (MY19), every option in the book, Pictures
BMW X1 20d M-Sport xDrive (MY17), Nav, HUD
Appreciate 1
      12-11-2019, 10:50 AM   #10
Lukeuk
Private
77
Rep
83
Posts

Drives: M40I
Join Date: Nov 2019
Location: Swindon

iTrader: (0)

Can you talk me though it please, as where in the id7 it is?
Appreciate 0
      12-11-2019, 05:51 PM   #11
Apollo1218
New Member
2
Rep
5
Posts

Drives: 2020 X3 M40i, 2019 SQ5
Join Date: Sep 2019
Location: NC

iTrader: (0)

.
Appreciate 0
      12-11-2019, 07:16 PM   #12
IK6SPEED
Banned
United_States
4482
Rep
10,473
Posts

Drives: BMW M3 / AH3
Join Date: Jan 2013
Location: Cali

iTrader: (23)

Quote:
Originally Posted by freshxdough View Post
Quote:
Originally Posted by Lukeuk View Post
Can you elaborate a little on what phone settings?
You need to make sure your ESA file was made correctly and fully enabled at your dealer from day 1. I had connected drive issues with my vehicle. Couldn't send message from app to vehicle. Turns out they didn't complete my ESA file. Got that figured out and it worked perfectly for a week or two. Then stopped working in the app. Went back in and they said your VIN is associated with another email and customer.... once they changed it back to me again it finally worked.
ESA File?
Appreciate 0
      12-11-2019, 08:18 PM   #13
freshxdough
BMW Master Technician - HV Gen 5 and HV Specialist
freshxdough's Avatar
3470
Rep
4,178
Posts

Drives: 2020 X3 M40i
Join Date: Mar 2017
Location: Orange County

iTrader: (0)

Quote:
Originally Posted by IK6SPEED View Post
Quote:
Originally Posted by freshxdough View Post
Quote:
Originally Posted by Lukeuk View Post
Can you elaborate a little on what phone settings?
You need to make sure your ESA file was made correctly and fully enabled at your dealer from day 1. I had connected drive issues with my vehicle. Couldn't send message from app to vehicle. Turns out they didn't complete my ESA file. Got that figured out and it worked perfectly for a week or two. Then stopped working in the app. Went back in and they said your VIN is associated with another email and customer.... once they changed it back to me again it finally worked.
ESA File?
Its the file the dealer updates when you buy the car. Electronic service agreement. Basically it's all your services that you have with the car such as carplay or concierge and all the other stuff
Appreciate 0
      12-13-2019, 08:35 AM   #14
bluemark
First Lieutenant
bluemark's Avatar
Canada
118
Rep
393
Posts

Drives: 2019 X3 M40i
Join Date: Mar 2008
Location: Maritimes

iTrader: (0)

You’re ahead of me as they can’t even get my ESA file set up so I can’t use Connected Drive at all.
Appreciate 0
      12-13-2019, 09:00 AM   #15
prolix21
Second Lieutenant
United_States
30
Rep
233
Posts

Drives: 2020 BMW X3 xDrive30i
Join Date: Aug 2005
Location: Fort Collins

iTrader: (1)

Garage List
Picked up our new x3 on Wednesday afternoon and was able to setup connected drive within a few hours - I set it up via the website first, linked the car, then verified all our services were listed and had no issues with the app, adding secondary users, etc.

When I registered I also got an email that had the vehicle recovery cert, the LTE compensator docs, etc.

It did take a day or two for everything on the connected drive website to look 100% correct with subscriptions, etc, but they were at least all listed on day 1

Definitely sounds like some dealers aren't doing their side of things correctly
Appreciate 0
      12-13-2019, 03:45 PM   #16
mattchops
Enlisted Member
United_States
12
Rep
49
Posts

Drives: X3
Join Date: Jan 2019
Location: Texas

iTrader: (0)

My connected drive app didn't really work until I took my car in for the recent recalls. After they updated the software, it finally started working like it's supposed to. I can 3d view, see it on the map, lock the door, etc., which i wasn't able to do either.
Appreciate 0
      12-13-2019, 04:20 PM   #17
Squirble
Private
Squirble's Avatar
47
Rep
54
Posts

Drives: 2021 X6 M50i
Join Date: Nov 2019
Location: Springfield, VA

iTrader: (0)

I just left the dealer and they don't have any idea why my app hasn't updated since Dec 7th. The Genius person said they would put in a ticket with the connected drive team.
Appreciate 0
      12-13-2019, 04:34 PM   #18
Lukeuk
Private
77
Rep
83
Posts

Drives: M40I
Join Date: Nov 2019
Location: Swindon

iTrader: (0)

Well after a week of ownership, and 3 visits to the dealers, I decided to delete the app. It got to a stage where my phone was getting so hot and draining the battery I have given up. Shame but tbh i don't really need the app, but I would like to think spending this sort of money out it should work.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 05:26 AM.




xbimmers
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST