[lollipop]

I had this same Emergency Call System Malfunction issue twice before.
One time in 2019 and the other in 2021. It was fixed under warranty in both times.

My issues were:
- GPS is off - Navigation says I am somewhere else.
- Bluetooth is working for music, but the mic is not working.
- No voice command - because mic is not working.
- No internet connectivity on vehicle.

Dealer said there was water invasion on the shark fin antenna. And they had to replace the whole TCU both times.

And guess what? Now I am having the same issue again. Current mileage on my car is around 26k.
I am out of warranty right now, and I just dropped my car off for diagnosis at dealer today. I hope the dealer fixes it at no cost as a goodwill, since I constantly have the exact same problem.


Did anyone go through the same issue that I had? I saw few posts about emergency call system malfunction, but I couldn't find someone that had that issue every other year or so.

Is there any action that I can take if the dealer charges stupid amount to fix it? Like contacting BMW HQ, or find a mechanic that charges less, etc?

[jayshaaawn]

Did they actually re-seal your sharkfin which is where the leak starts at in the first place.

[lollipop]

Yeah they resealed sharkfin both times per their service quote/receipts.

[lollipop]

Update:
- I did the diagnostics which costed me around $250. Turned out to be the same issue. I knew this beforehand because all of the issues were the same.
- Got quote around $2300. Service Consultant said they reached out to BMW NA got discount to $1500.
- I left dealer without repairing the issue.
- I collected all service records/history for my vehicle, and was about to reach out to BMW NA regarding this issue. (But I haven't reached out yet)
- (a week later after the diagnostics) I received a survey from BMW NA on my email and filled out what I felt about the issue. The next day, I got a call from dealership regarding my vehicle. They reached out to BMW NA on my behalf, and now they are willing to repair it with goodwill for about 10% of original quote. Original quote was around $2300.