BMW X3 Forum
BMW X3 Forum
Welcome to the ultimate BMW X3 community.
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
XBimmers | BMW X3 Forum BIMMERPOST Universal Forums General BMW News and Cars Discussion BMW Customers Ranked Third Most Loyal Among Luxury Brands According to JD Power

Post Reply
 
Thread Tools Search this Thread
      07-22-2019, 01:30 PM   #23
psuibmw
Lieutenant Colonel
psuibmw's Avatar
United_States
1253
Rep
1,917
Posts

Drives: 2017 F15/2011 F10/2008 E90
Join Date: Feb 2011
Location: Baltimore, MD

iTrader: (0)

Garage List
2011 BMW F10 535  [4.00]
2008 BMW E90  [0.00]
Quote:
Originally Posted by gatorfast View Post
I am very surprised that Mercedes is so high. I dont really think of them as a brand with a passionate following. I thought for sure that BMW and Porsche would be way ahead of Mercedes.
Outside of US, Mercedes is respected more ... sad but true
Appreciate 0
      07-22-2019, 01:32 PM   #24
psuibmw
Lieutenant Colonel
psuibmw's Avatar
United_States
1253
Rep
1,917
Posts

Drives: 2017 F15/2011 F10/2008 E90
Join Date: Feb 2011
Location: Baltimore, MD

iTrader: (0)

Garage List
2011 BMW F10 535  [4.00]
2008 BMW E90  [0.00]
How come Honda is not there I know some family members and friends who would refuse to buy anything but Honda Accords
Appreciate 0
      07-22-2019, 01:38 PM   #25
mkoesel
Moderator
United_States
5441
Rep
18,431
Posts

Drives: No BMW for now
Join Date: Jun 2006
Location: Canton, MI

iTrader: (1)

Quote:
Originally Posted by psuibmw View Post
How come Honda is not there I know some family members and friends who would refuse to buy anything but Honda Accords
Because, as the caption on the chart says, it's only for luxury brands.
Appreciate 0
      07-22-2019, 01:48 PM   #26
DarkstarZero
Lieutenant Colonel
DarkstarZero's Avatar
United_States
500
Rep
1,531
Posts

Drives: 95 M3, M2, F31 Wagon
Join Date: Nov 2007
Location: Washington DC

iTrader: (6)

I've owned all BMWs for two decades but my next car will be a Mercedes because I want a wagon and BMW NA doesn't sell them anymore.

I guess Tesla is too new to be on the list. Tesla owners I know are talking about them like iPhones. I imagine loyalty over there would be equivalent to Mac loyalty, extremely high.
__________________
BMW CCA Track Instructor
Appreciate 0
      07-22-2019, 01:52 PM   #27
captainaudio
World's Foremost Authority
captainaudio's Avatar
United_States
1140
Rep
4,531
Posts

Drives: M4 Cab - Cayenne GTS - Jag XK
Join Date: Jul 2007
Location: Upper East Side Manhattan - Boca Raton FL - Lime Rock CT

iTrader: (0)

I had a 1992 Lexus SC300 Coupe with a 5 speed manual. It was a great car, drove great, great style, great build quality, very high quality interior. I would have bought another but they replaced it with the bizarre looking SC430 hardtop convertible which I had no interest in and have had BMWs ever since.
My first BMW was a 2007 335i Convertible with run flat tires and sport suspension. Very poorly engineered car (suspension). Once I ditched the RFTs and installed Koni FSD dampers its a very good car. Since then I have had a 750Lis and 2 M4s and have been happy with all of them.
__________________

Drivers Club at Lime Rock - International Motorsports Research Center - Society of Automotive Historians - Madison Avenue Sports Car Driving and Chowder Society (0nly a VP) - BMWCCA - Porsche Club of America - M Gruppe - Polish Race Drivers of America (PDRA) - Glen Club (Watkins Glen International) - Jaguar Club of Southern New England
Appreciate 2
      07-22-2019, 01:56 PM   #28
Calvin36
Lieutenant Colonel
Calvin36's Avatar
United_States
1015
Rep
1,832
Posts

Drives: F30 335i M Sport
Join Date: May 2017
Location: San Francisco

iTrader: (2)

Quote:
Originally Posted by SteveinArizona View Post
Quote:
Originally Posted by heavyD^2 View Post
I think Lexus is kind of an extension of the typical Toyota buyer that doesn't care about dynamics, style, or performance and places reliability above all else when purchasing a car. There's little doubt their cars while sober are reliable transportation with solid build quality.
Especially the Avalon, I mean the E350 I mean the Avalon......................
Lol hit the nail on the head. MB and BMW belong up top though. One for luxury and one for performance.
__________________
Mine: BSM F30 335i M Sport
Hers: AW F30 328i M Sport
Appreciate 0
      07-22-2019, 01:57 PM   #29
SD ///M4
///Multiple
SD ///M4's Avatar
United_States
1939
Rep
3,385
Posts

Drives: M4 Coupe | M3 | Z4M Roadster
Join Date: Jan 2011
Location: San Diego, CA

iTrader: (1)

Garage List
Quote:
Originally Posted by heavyD^2 View Post
I think Lexus is kind of an extension of the typical Toyota buyer that doesn't care about dynamics, style, or performance and places reliability above all else when purchasing a car. There's little doubt their cars while sober are reliable transportation with solid build quality.
My sister-in-law and her family are die-hard Lexus owners. They had a pretty old Lexus sedan and a newer Lexus SUV (don't know the models, don't care...). Both vehicles died last year within months of each other with catastrophic failures, both had to be towed to a junk yard.

But they bought a new Lexus sedan and a used Lexus SUV to replace them...
__________________
His: 2016 M4 Coupe | Sakhir Orange | Black Full Merino Leather | CF Trim | M-DCT | More | ED 5/13/16
Hers: 2018 M3 Sedan | San Marino Blue | Black Full Merino Leather | CF Trim | M-DCT | ZCP | ED 7/18/18
Ours: 2006 Z4 Roadster | Interlagos Blue | Black Extended Nappa Leather | Carbon Leather Trim | Purchased 7/19/12


Last edited by SD ///M4; 07-22-2019 at 08:34 PM.. Reason: Edit to add "vehicles" so that people don't initially think my relatives died...
Appreciate 0
      07-22-2019, 02:06 PM   #30
Germanauto
Brigadier General
Germanauto's Avatar
United_States
3466
Rep
3,100
Posts

Drives: BMW, Lexus
Join Date: Jul 2016
Location: NW, SoCal

iTrader: (0)

Not surprising.

Even with BMWs less than stellar reliability its doesnt matter as these cars are mostly leased. And now that theyve dumbed down their steering the masses will keep returning.

For me personally the only BMW Ill consider for my next purchase is the M2. Everything else has lost the plot. When I eventually have kids though (many years away)BMWs SAVs will be at the top of my shopping list.

My entire family has been loyal to BMW for years but held off on replacing E chassis cars with F models since they sucked to drive. But now the Es are getting old so my folks picked up a new G05 M sport, their 3rd X5. Even though we all dislike the aloof steering theres something about the X5 that keeps us loyal. Really the perfect family luxury suv, especially with how special ours is (M sport carbon blk, 22 in wheels, Tartufo merino, glass controls, etc). Looks badass.
Appreciate 0
      07-22-2019, 02:10 PM   #31
enigma01
Fight On!
enigma01's Avatar
United_States
100
Rep
324
Posts

Drives: e92 M3; g30 530e
Join Date: Dec 2007
Location: Rancho Santa Fe

iTrader: (0)

Those who dismiss Lexus as a boring vehicle are missing the point. Many value comfort and reliability as much as (or even more so) than we, BMW loyalists, value driving dynamics.

I convinced my brother, a life-long Lexus buyer, to buy the e60 many years ago, and after 3 years of ownership, he switched back to Lexus. He says Lexus cars are just more comfortable and the dealership experience is far superior. For example, when he left his BMW for service, he got a stripper 3-series as a loaner, where as a Lexus dealer would have given him a car that is equivalent to what he brought in for service. Another example, after his battery was diagnosed as faulty still under warranty, his BMW dealer told him that it wasn't covered and had him pay for replacement, where as his Lexus dealer would go out of its way to please him for any faulty parts instead of splitting hairs on warranty coverage.

Unfortunately for BMW, the ultimate driving machine slogan has become more of a marketing exercise than building what it is supposed to portray (e.g. count the number of ///M badges on non-M cars, or M-Sport packages that are more bling-bling than actual performance parts). After 20-years and 9 BMWs, it may be time to say adieu to the brand if the C8 Corvette is as exciting as it looks on paper.
Appreciate 4
      07-22-2019, 02:20 PM   #32
M3GymNut
Captain
570
Rep
896
Posts

Drives: 2015 M3 BSM
Join Date: Oct 2017
Location: Miami

iTrader: (0)

Quote:
Originally Posted by F30ZHP View Post
Lexus is #1??? I hated my IS350 F Sport.
Then that just means you are one of the very few...
Appreciate 1
Now_Rudi6239.00

      07-22-2019, 02:28 PM   #33
Mo@BMWofFairfax
Retired BMW Genius
Mo@BMWofFairfax's Avatar
United_States
1973
Rep
3,041
Posts

Drives: 2018 Audi S5 Coupe
Join Date: Apr 2010
Location: DMV

iTrader: (1)

Quote:
Originally Posted by captainaudio View Post
I had a 1992 Lexus SC300 Coupe with a 5 speed manual. It was a great car, drove great, great style, great build quality, very high quality interior. I would have bought another but they replaced it with the bizarre looking SC430 hardtop convertible which I had no interest in and have had BMWs ever since.
My first BMW was a 2007 335i Convertible with run flat tires and sport suspension. Very poorly engineered car (suspension). Once I ditched the RFTs and installed Koni FSD dampers its a very good car. Since then I have had a 750Lis and 2 M4s and have been happy with all of them.
The good ol' pothole explosion days with your 335i 'vert. Those were the days.
__________________
Quote:
Originally Posted by LucBroDude View Post
TRAITOR.
Quote:
Originally Posted by LucBroDude View Post
TRAITOR.
Appreciate 0
      07-22-2019, 02:35 PM   #34
psuibmw
Lieutenant Colonel
psuibmw's Avatar
United_States
1253
Rep
1,917
Posts

Drives: 2017 F15/2011 F10/2008 E90
Join Date: Feb 2011
Location: Baltimore, MD

iTrader: (0)

Garage List
2011 BMW F10 535  [4.00]
2008 BMW E90  [0.00]
Quote:
Originally Posted by mkoesel View Post
Quote:
Originally Posted by psuibmw View Post
How come Honda is not there I know some family members and friends who would refuse to buy anything but Honda Accords
Because, as the caption on the chart says, it's only for luxury brands.

Missed that
Appreciate 0
      07-22-2019, 02:40 PM   #35
F30ZHP
Major
F30ZHP's Avatar
United_States
719
Rep
1,120
Posts

Drives: 2018 BMW 340i ZHP
Join Date: Mar 2019
Location: Claremont, CA

iTrader: (0)

Quote:
Originally Posted by M3GymNut View Post
Then that just means you are one of the very few...
That hated their IS350 F Sport?

I bet there's more! Poor design, poor infotainment system, slow, terrible gas mileage...I could go on.
__________________

2018 Melbourne Red 340i ZHP
Previous BMW's:
2012 Le Mans Blue 335i Coupe / 1990 Alpine White M3
Appreciate 0
      07-22-2019, 02:44 PM   #36
JustChris
Lieutenant General
JustChris's Avatar
United Kingdom
8125
Rep
17,348
Posts

Drives: BMW
Join Date: Jul 2013
Location: Uk

iTrader: (0)

Pre 2020 kidney grill updates
__________________
BMW X3 M40d Performance Auto
Sophisto Grey Metallic with Oyster Leather
Comfort Package + M Sport Plus Package + Technology Package
Appreciate 1
AD18138.50

      07-22-2019, 02:45 PM   #37
Igor_M5
Igor_M5's Avatar
United_States
1053
Rep
1,304
Posts

Drives: Many, BMW.
Join Date: Aug 2007
Location: New York City

iTrader: (5)

Garage List
Quote:
Originally Posted by enigma01 View Post
Those who dismiss Lexus as a boring vehicle are missing the point. Many value comfort and reliability as much as (or even more so) than we, BMW loyalists, value driving dynamics.

I convinced my brother, a life-long Lexus buyer, to buy the e60 many years ago, and after 3 years of ownership, he switched back to Lexus. He says Lexus cars are just more comfortable and the dealership experience is far superior. For example, when he left his BMW for service, he got a stripper 3-series as a loaner, where as a Lexus dealer would have given him a car that is equivalent to what he brought in for service. Another example, after his battery was diagnosed as faulty still under warranty, his BMW dealer told him that it wasn't covered and had him pay for replacement, where as his Lexus dealer would go out of its way to please him for any faulty parts instead of splitting hairs on warranty coverage.

Unfortunately for BMW, the ultimate driving machine slogan has become more of a marketing exercise than building what it is supposed to portray (e.g. count the number of ///M badges on non-M cars, or M-Sport packages that are more bling-bling than actual performance parts). After 20-years and 9 BMWs, it may be time to say adieu to the brand if the C8 Corvette is as exciting as it looks on paper.
So your brother based his (and your) brand royalty on one dealership experience?

Plenty of BMW dealers give equal or better loaners if you simply ask, and I never had to pay for replacement batteries let alone any other repairs to my bmw dealers, ever.

Oh and good luck servicing your future C8
Appreciate 1
      07-22-2019, 02:52 PM   #38
joshuastein55
Major
joshuastein55's Avatar
United_States
1571
Rep
1,293
Posts

Drives: Mercedes-Benz/BMW
Join Date: Dec 2017
Location: Baltimore, MD

iTrader: (0)

Quote:
Originally Posted by am3r1ka View Post
Quote:
Originally Posted by gatorfast View Post
I am very surprised that Mercedes is so high. I dont really think of them as a brand with a passionate following. I thought for sure that BMW and Porsche would be way ahead of Mercedes.
Moms love their GLE's & GLS'
I think a lot of S class owners tend to stay loyal to Mercedes. My uncle growing up got his first S class in the 80's, he's had 6 since and has now got an E class (S class was getting too big), most other S class owners in my neighborhood tend to have a new one every 3-6 years.
__________________
Current Vehicles: 2019 Mercedes-Benz CLS 53 AMG/2020 BMW M2 Competition 6MT
Retired Vehicles: 1995 325Ci 5MT/2004 330i 6MT/2011 335xi/2017 540i/2018 Boxster S
Appreciate 0
      07-22-2019, 02:53 PM   #39
RJA570
Registered
0
Rep
2
Posts

Drives: 540ixdrive
Join Date: Dec 2017
Location: NYC

iTrader: (0)

I can say my wife (who barely drives 5k mile/yr) loves her Lexus. I drive it more than she does and I can tell you, this Rx (our 4th one) is our last one. Driving dynamics are awkward, somehow it oversteers AND understeers (don't ask me how), driving feel is worse than the last iteration in smoothness, feels nose-heavy, has soft brake feel.
Certainly not like ANY BMW I've ever owned.
Appreciate 0
      07-22-2019, 02:54 PM   #40
The Murder 335i
Second Lieutenant
75
Rep
216
Posts

Drives: 2013 BMW 335i
Join Date: May 2016
Location: CA

iTrader: (0)

Garage List
I think buyers are brought up a certain way. Meaning if you are told Lexus is reliable and cheaper to own you lean toward that brand. Due to there repretation you feel you are getting great value. You validate your own belief (because people do not want to be wrong), so most buyers do not even drive, research or do due diligence on other cars to see what's out on the market. Unless they have a bad experience.

That is how I feel about BMW, I was researching doing my due diligence. I went to MB had a bad experience and said forget this I'll stick with BMW.
__________________
"I am an FBI agent"- Johny Utah
Appreciate 0
      07-22-2019, 02:57 PM   #41
SoCali E36
BMW Client Advisor
SoCali E36's Avatar
United_States
351
Rep
3,326
Posts

Drives: X5 40e/e36 M3 Sedan
Join Date: Jan 2008
Location: Where the road takes me...

iTrader: (10)

Looks spot on.
__________________
Appreciate 0
      07-22-2019, 03:02 PM   #42
heavyD^2
Captain
heavyD^2's Avatar
Canada
929
Rep
923
Posts

Drives: 2018 LBB 6MT
Join Date: Apr 2018
Location: Calgary, Alberta Canada

iTrader: (0)

Quote:
Originally Posted by enigma01 View Post
Those who dismiss Lexus as a boring vehicle are missing the point. Many value comfort and reliability as much as (or even more so) than we, BMW loyalists, value driving dynamics.

I convinced my brother, a life-long Lexus buyer, to buy the e60 many years ago, and after 3 years of ownership, he switched back to Lexus. He says Lexus cars are just more comfortable and the dealership experience is far superior. For example, when he left his BMW for service, he got a stripper 3-series as a loaner, where as a Lexus dealer would have given him a car that is equivalent to what he brought in for service. Another example, after his battery was diagnosed as faulty still under warranty, his BMW dealer told him that it wasn't covered and had him pay for replacement, where as his Lexus dealer would go out of its way to please him for any faulty parts instead of splitting hairs on warranty coverage.

Unfortunately for BMW, the ultimate driving machine slogan has become more of a marketing exercise than building what it is supposed to portray (e.g. count the number of ///M badges on non-M cars, or M-Sport packages that are more bling-bling than actual performance parts). After 20-years and 9 BMWs, it may be time to say adieu to the brand if the C8 Corvette is as exciting as it looks on paper.
I won't disagree with you on the dealership aspect as that goes all the way back to the beginning as they knew that for them to break into the luxury market that the dealership experience needed to be as good or better than the Germans or they would be considered another Acura (where people go to get really nice Hondas, not real luxury cars). I kind of feel this CarWow comparison hits the nail on the head regarding Lexus in general compared to German rivals. Well made, reliable but soft, and a some typical Japanese oddball execution and poor infotainment system.

Appreciate 0
      07-22-2019, 03:07 PM   #43
TemjinX2
Major
448
Rep
1,331
Posts

Drives: 2017 BMW M2
Join Date: Dec 2009
Location: ABQ,NM

iTrader: (0)

i'm not surprised with lexus being on top..every lexus dealership i went too has had excellent customer service from sales to service..also their cars have good resale value and are reliable.

i'm surprised with mercedes being so high...i always receive crap customer service from them. Unless you look like your 65+ yrs old.

BMW makes great driving cars and has pretty good service. i can see them at 3. I figured it would be lexus or porsche would be 1 or 2.
Appreciate 0
      07-22-2019, 03:14 PM   #44
JRV
Captain
United_States
106
Rep
917
Posts

Drives: 2011.75 AWE90M3
Join Date: Aug 2008
Location: CT

iTrader: (1)

Quote:
Originally Posted by heavyD^2 View Post
I think Lexus is kind of an extension of the typical Toyota buyer that doesn't care about dynamics, style, or performance and places reliability above all else when purchasing a car. There's little doubt their cars while sober are reliable transportation with solid build quality.
True story...have an '02 RX DD and she just keeps working.
__________________
'11 Black/Black GLK350 (Wife)
'02 Lexus RX300 (My beater)
'11 Loaded AW Fox Red/Black/Black Carbon Leather ZCP E90 M3 (Halloween Delivery)
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 04:54 PM.




xbimmers
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST