[vrships]

So I got this 'faulty' ID7 from the manufacturerer that does not support remote 360 view, no check update either on car or on the phone app, and I just noticed a hube disappointment that the sport display's only got hp and torque, no accelorometer and not customizable ( isn't there supposed be different styles?).

Upon checking my VIN, BMW shows no update available and it seems to me I will never get an update notice for this car.

I've read a lot of threads saying the dealer can do a reflash of ID7 and it solved them all. It's just that I can't really convince my dealer to do it for me. I've called them and described the issue, my guessings and experiences from other users very thoroughly, they just didn't seem to quite understand what it was all about. Some might just told me, you car doen't have this funciton (bullshit) or there's nothing they could do untill BMW recalls.

What exactly should say to convince them. I've seen in some threads that there are notices from BMW that upgrade is missing in 2020 x3 and x4 temporarily, or customers should request delears upgrade the firmware manually to solve it. That should make the dealer do the job but I can't find the exact sources. Really wish I knew some knowledgeable and patient BMW technicians around .

[freshxdough]

Originally Posted by vrships

So I got this 'faulty' ID7 from the manufacturerer that does not support remote 360 view, no check update either on car or on the phone app, and I just noticed a hube disappointment that the sport display's only got hp and torque, no accelorometer and not customizable ( isn't there supposed be different styles?).

Upon checking my VIN, BMW shows no update available and it seems to me I will never get an update notice for this car.

I've read a lot of threads saying the dealer can do a reflash of ID7 and it solved them all. It's just that I can't really convince my dealer to do it for me. I've called them and described the issue, my guessings and experiences from other users very thoroughly, they just didn't seem to quite understand what it was all about. Some might just told me, you car doen't have this funciton (bullshit) or there's nothing they could do untill BMW recalls.

What exactly should say to convince them. I've seen in some threads that there are notices from BMW that upgrade is missing in 2020 x3 and x4 temporarily, or customers should request delears upgrade the firmware manually to solve it. That should make the dealer do the job but I can't find the exact sources. Really wish I knew some knowledgeable and patient BMW technicians around .

I would not call your ID7 software "faulty". You're not going to get anywhere going into the dealer with that attitude.

There is a bulletin for 2020 model year G01 with ID7 for the issue of remote 3D View not working. The fix is to program the vehicle to Nov 2019 software or later.

Your dealer should be aware of this bulletin. As long as your vehicle hasn't has this software yet (which is likely because you don't have 3D View, so long as you enabled it in your vehicle settings) then there should be nothing to argue for them to program your vehicle.

2020 G01 does not have accelerometer or fancy sports displays. Just HP and Torque

[vrships]

Originally Posted by freshxdough

I would not call your ID7 software "faulty". You're not going to get anywhere going into the dealer with that attitude.

There is a bulletin for 2020 model year G01 with ID7 for the issue of remote 3D View not working. The fix is to program the vehicle to Nov 2019 software or later.

Your dealer should be aware of this bulletin. As long as your vehicle hasn't has this software yet (which is likely because you don't have 3D View, so long as you enabled it in your vehicle settings) then there should be nothing to argue for them to program your vehicle.

2020 G01 does not have accelerometer or fancy sports displays. Just HP and Torque

So far none of the technicians I contacted acknowledged this bulletin.

I heard about enabling it in the privacy settings. I just don't have that options in the menu. I have gone through every menu and didn't find anything related to remote 3D view.

The car was manufactured in oct 19 so It should have the version before Nov update.

The sad thing is if I hadn't read everyday in this forum, there would be no way for me to know such a feature ever exists.

[freshxdough]

Originally Posted by vrships

So far none of the technicians I contacted acknowledged this bulletin.

I heard about enabling it in the privacy settings. I just don't have that options in the menu. I have gone through every menu and didn't find anything related to remote 3D view.

The car was manufactured in oct 19 so It should have the version before Nov update.

The sad thing is if I hadn't read everyday in this forum, there would be no way for me to know such a feature ever exists.

There is another thread in here that was active in at least the last week or two referring to the Remote 3D View and what software is required. I'm not sure if they had the bulletin number posted to reference. I do know for a fact though that it requires 11-2019 software or higher.

[ramparts]

Originally Posted by freshxdough

There is another thread in here that was active in at least the last week or two referring to the Remote 3D View and what software is required. I'm not sure if they had the bulletin number posted to reference. I do know for a fact though that it requires 11-2019 software or higher.

Originally Posted by freshxdough

There is another thread in here that was active in at least the last week or two referring to the Remote 3D View and what software is required. I'm not sure if they had the bulletin number posted to reference. I do know for a fact though that it requires 11-2019 software or higher.

Honestly, best way is to say your having Bluetooth pairing issues and random disconnects. Even say you've wiped the phone and tried on another device.

[Ravenous666]

Also carplay is crashing sometimes with the 07-19 version.

You need the I-Stufe 11-19 update to get proper iDrive 7.

The missing remote 3D alone is argument enough for the update.

Was a 5 minute call to my sales guy. He arranged a service appointment a week later and update took 2 hours.

[hinckley]

OP, that's just crazy and wrong. I have a September build and like you and many of us, many of the Connected functions didn't work (including 360 view). Both the BMW corporate geniuses and my local dealer geniuses knew of the issue and that the November iDrive rev fixed it. Also, I don't think that my service guys saw that my car "required" new software, but they could see that the November rev was available. I think they flashed the new software after talking to their corporate contacts. Have you talked to the corporate guys directly or tried a different dealer?

One other thing that may help . . . my Connected app had also lost communication with my car. It stopped being able to locate the car or being able to send lock/unlock/horn commands to the car. Check that on your app. If you're lucky (lol) enough to also have those malfunctions, maybe it will be enough to get your dealer to upgrade the software.

Best of luck.

[pritchd]

Just my opinion - even when I know there's a service bulletin on something - I never go in and tell them well, I saw a SB and demand/ask they do something ... just describe your issue in the terms similar to those described in the bulletin

[DMCro_UK]

Well I picked up my car from my dealer yesterday after they updated the software to the November 19 version. They didn't know about it, so they say, but I sent them links to the other thread about this and that was enough for them to locate the information they needed.

Now I have remote 3D view.

Note however there is no option to "enable" option in the iDrive menu. It's active all the time.

I have an open complaint with BMW UK because my car was built Nov 2019 and it should have had this update installed at factory is my argument.

Keep pushing and pushing.

Links that I used:

https://x3.xbimmers.com/forums/showthread.php?t=1668859

https://x3.xbimmers.com/forums/showthread.php?t=1687924

[Aimster82]

If you really want the dealership to update your software just say your Bluetooth keeps getting disconnected.

[Barbja]

I couldn't do a locate or 3d view with the connected app. I told my service adviser that the talk on the web was that upgrading the iDrive software to the latest level would fix the problem.

We walked out to the service drive and he popped my key in a machine and it spit out a piece of paper that said an update was available for my car. They updated it and all working now!

My point is: you should be able to drop by service and ask them to check your key to see if there is an update available for your iDrive.

[freshxdough]

Originally Posted by DMCro_UK

Well I picked up my car from my dealer yesterday after they updated the software to the November 19 version. They didn't know about it, so they say, but I sent them links to the other thread about this and that was enough for them to locate the information they needed.

Now I have remote 3D view.

Note however there is no option to "enable" option in the iDrive menu. It's active all the time.

I have an open complaint with BMW UK because my car was built Nov 2019 and it should have had this update installed at factory is my argument.

Keep pushing and pushing.

Links that I used:

https://x3.xbimmers.com/forums/showthread.php?t=1668859

https://x3.xbimmers.com/forums/showthread.php?t=1687924

If your car was built November you won't have November software. You'll have whatever software is in the head unit when your head unit was made.... BMW Isn't going to program every vehicle the moment it rolls off the line just to make sure you have the most recent software just because...

When you buy a new phone you still have to update it. They don't update it the day you take delivery.

[freshxdough]

Bulletin 84 02 20 for remote 3D View fix.

[DMCro_UK]

Originally Posted by freshxdough

If your car was built November you won't have November software. You'll have whatever software is in the head unit when your head unit was made.... BMW Isn't going to program every vehicle the moment it rolls off the line just to make sure you have the most recent software just because...

When you buy a new phone you still have to update it. They don't update it the day you take delivery.

UK Trading Standards regulation requires any manufacturer that advertises a product feature must ensure that feature is present and working at time of purchase. Since 3D View was advertised as a feature of this spec of car, BMW are required to ensure the feature works at time of collection.

So I don't care if they do it as the car rolls off the production line or at the dealer but in the UK they have to install the update or face fines from the trading standards agency.

[freshxdough]

[/QUOTE] UK Trading Standards regulation requires any manufacturer that advertises a product feature must ensure that feature is present and working at time of purchase. Since 3D View was advertised as a feature of this spec of car, BMW are required to ensure the feature works at time of collection.

So I don't care if they do it as the car rolls off the production line or at the dealer but in the UK they have to install the update or face fines from the trading standards agency.
[/QUOTE]

It's a software error. It's not like BMW deliberately made this function not work just for your delivery. In all honestly it doesn't need to be made this big of a deal for a function that is not crucial to the operation of the vehicle. BMW knows it's an issue and has released a programming fixed after addressing the issue.

Not many people even knew it didn't work because you will likely not use it often. It's pretty gimmicky. You're going to get it working after the programming and maybe use it a bit for the first month then probably forget about it.

Just go to the dealer and get a programming update and then go on with your day.

[vrships]

Originally Posted by davidoff86

Honestly, best way is to say your having Bluetooth pairing issues and random disconnects. Even say you've wiped the phone and tried on another device.

Thanks for the advice. Yeah that's exactly what's happening everyday on my X3. Two phones, android and iOs, kept getting bad connection almost every single time we get on the car and I did wipe the idrive software and no help.

Didn't know if 19.11 update fixes this but definitely gonna let them know.

[vrships]

Originally Posted by Ravenous666

Also carplay is crashing sometimes with the 07-19 version.

You need the I-Stufe 11-19 update to get proper iDrive 7.

The missing remote 3D alone is argument enough for the update.

Was a 5 minute call to my sales guy. He arranged a service appointment a week later and update took 2 hours.

Carplay and normal bluetooth audio is crashing almost everyday... This must be a bette reason to ask them flash it. Thanks.

[vrships]

Originally Posted by DMCro_UK

UK Trading Standards regulation requires any manufacturer that advertises a product feature must ensure that feature is present and working at time of purchase. Since 3D View was advertised as a feature of this spec of car, BMW are required to ensure the feature works at time of collection.

So I don't care if they do it as the car rolls off the production line or at the dealer but in the UK they have to install the update or face fines from the trading standards agency.

Glad if you have stronger regulations over the dealer... In my area I was worried more about how they had treated the car before we bought it from the lot. Wash scratches all over the vehicle and no temporary floor covers for test drivers... And cars like X5M and M8 seemed to me are treated the same way.

So it's no surprise to me that they don't care about some "hidden" update for some very specific trim of a car.

[vrships]

UK Trading Standards regulation requires any manufacturer that advertises a product feature must ensure that feature is present and working at time of purchase. Since 3D View was advertised as a feature of this spec of car, BMW are required to ensure the feature works at time of collection.

So I don't care if they do it as the car rolls off the production line or at the dealer but in the UK they have to install the update or face fines from the trading standards agency.
[/QUOTE]

It's a software error. It's not like BMW deliberately made this function not work just for your delivery. In all honestly it doesn't need to be made this big of a deal for a function that is not crucial to the operation of the vehicle. BMW knows it's an issue and has released a programming fixed after addressing the issue.

Not many people even knew it didn't work because you will likely not use it often. It's pretty gimmicky. You're going to get it working after the programming and maybe use it a bit for the first month then probably forget about it.

Just go to the dealer and get a programming update and then go on with your day.[/QUOTE]

I won't actually use remote 360 too much I suppose. For me the worse part is I couldn't use OTA update, which is advertised quite clearly in the manual, on the app and on the website.

[ramparts]

Originally Posted by vrships

UK Trading Standards regulation requires any manufacturer that advertises a product feature must ensure that feature is present and working at time of purchase. Since 3D View was advertised as a feature of this spec of car, BMW are required to ensure the feature works at time of collection.

So I don't care if they do it as the car rolls off the production line or at the dealer but in the UK they have to install the update or face fines from the trading standards agency.

It's a software error. It's not like BMW deliberately made this function not work just for your delivery. In all honestly it doesn't need to be made this big of a deal for a function that is not crucial to the operation of the vehicle. BMW knows it's an issue and has released a programming fixed after addressing the issue.

Not many people even knew it didn't work because you will likely not use it often. It's pretty gimmicky. You're going to get it working after the programming and maybe use it a bit for the first month then probably forget about it.

Just go to the dealer and get a programming update and then go on with your day.[/QUOTE]

I won't actually use remote 360 too much I suppose. For me the worse part is I couldn't use OTA update, which is advertised quite clearly in the manual, on the app and on the website.[/QUOTE]

Originally Posted by vrships

UK Trading Standards regulation requires any manufacturer that advertises a product feature must ensure that feature is present and working at time of purchase. Since 3D View was advertised as a feature of this spec of car, BMW are required to ensure the feature works at time of collection.

So I don't care if they do it as the car rolls off the production line or at the dealer but in the UK they have to install the update or face fines from the trading standards agency.

It's a software error. It's not like BMW deliberately made this function not work just for your delivery. In all honestly it doesn't need to be made this big of a deal for a function that is not crucial to the operation of the vehicle. BMW knows it's an issue and has released a programming fixed after addressing the issue.

Not many people even knew it didn't work because you will likely not use it often. It's pretty gimmicky. You're going to get it working after the programming and maybe use it a bit for the first month then probably forget about it.

Just go to the dealer and get a programming update and then go on with your day.[/QUOTE]

I won't actually use remote 360 too much I suppose. For me the worse part is I couldn't use OTA update, which is advertised quite clearly in the manual, on the app and on the website.[/QUOTE]

For CarPlay, I had this until I tweaked my phone settings.
- Make sure personal hotspot is turned to off
- ask to join networks - notify
- auto join hotspot - ask to join

Then I removed CarPlay from phone, forgot the CarPlay WiFi network, forgot Bluetooth pairing, then re setup CarPlay and no issues now for 2 months

[freshxdough]

OTA updates haven't worked for the G01 yet. Best case scenario you would only get one update per month if the software releases once per month. We are still on November 2019 software so that's the latest anyways. Nothing newer.

[Marmugmotleocay]

I called BMW Connected Drive because the app doesn't work. It rarely updates and none of the offered functions work ( Horn, Remote View and Locks ). They are aware of the problem. I was walked through a couple of steps and nothing. They then transferred me to a BMW Genius. I was walked again through a couple more steps and nothing. I was then transferred to INDIA. I was then again walked through the exact same steps to the surprise ending of it still not working. They finally opened up a ticket and they will get back to me between 3 - 5 days.