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      11-10-2019, 02:11 PM   #1
Rbrown
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Blocked water jets

Hi

Had a problem with my wife's 2017 F25 with the dreaded blocked water jets.

I have only ever used the BMW Windscreen Washer concentrate on this and my previous F31 and current X3 M40i (G01).

Long story short, dealer said blockage not under warranty. Initially wanted to charge me £220 for blocked filter; agreed on £73 as this is what they initially quoted.

As I'm struggling to see why this is not covered by warranty, I have queried this with BMW UK.

I received the following response:

"Following from my previous email, I've heard back from the service manager. He advised me this is a common issue and comes down to the dilution of the screen wash being used in the vehicle. I'm aware you believe you're using the correct fluid, but he has advised there may be an issue with the amount of concentrate to water being used.

The best thing to do to stop this happening on your BMW X3 and your BMW X3 M40i, is to only use BMW pre-diluted screen wash – instead of concentrated screen wash."

This is not detailed in the handbooks. Two queries:

- is this a common issue?

- what screenwash do people use and any tips on how to avoid this happening in the future? Bit unsure how I am using the wrong amount of concentrate.

Many thanks in advance.
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      11-10-2019, 05:38 PM   #2
Wgosma
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I use the BMW concentrate; bottle lists dilution to achieve various freezing points of the solution - never experienced any washer system issues.
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      11-10-2019, 05:56 PM   #3
claykin
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So BMW is telling you their own product isn't suitable for your X3? Or your chemistry skills are inadequate?
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      11-11-2019, 02:13 AM   #4
Rbrown
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Quote:
Originally Posted by claykin View Post
So BMW is telling you their own product isn't suitable for your X3? Or your chemistry skills are inadequate?
That's exactly my view of what they have said. And how do they know I have been using wrong amount of concentrate!

Very annoying!
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      11-11-2019, 06:22 AM   #5
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I just use the RainX washer fluid from Walmart... am I slowly killing my car? lol
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      11-11-2019, 11:15 AM   #6
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Quote:
Originally Posted by TheCoolX3 View Post
I just use the RainX washer fluid from Walmart... am I slowly killing my car? lol
+1

In 20+ years of BMW ownership, I've never used BMW fluid and have never had any issues.
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      11-19-2019, 03:24 PM   #7
92matty
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I've just had to book mine in with this issue. I've been using decent stuff (Non BMW) in a high concentrate so god knows what's happened.
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      11-19-2019, 03:34 PM   #8
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Quote:
Originally Posted by 92matty View Post
I've just had to book mine in with this issue. I've been using decent stuff (Non BMW) in a high concentrate so god knows what's happened.
Long story short. I raised complaint with BMW about this. Their final communication was basically, we won't cover cost to fix this, so you have to pay. They even said BMW concentrate screenwash wasn't any good.

I'm not impressed with how they have dealt with this.

Good luck with yours. Let me know how you get on.
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      11-19-2019, 03:39 PM   #9
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Quote:
Originally Posted by Rbrown View Post
Long story short. I raised complaint with BMW about this. Their final communication was basically, we won't cover cost to fix this, so you have to pay. They even said BMW concentrate screenwash wasn't any good.

I'm not impressed with how they have dealt with this.

Good luck with yours. Let me know how you get on.
Mine's an older F25 so it's out of warranty anyway. I've got a mate with a garage locally who's dealt with the issue before with other BMW's.

I just hope it's not something that happens often!
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      02-28-2020, 11:19 AM   #10
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I was told to just use the "cheap blue stuff"....and NEVER use Rain-X due to it has a silicone like ingredient that WILL MESS UP your sprayer system!

I'm told that Rain-X sold out to another company that bought the name and changed the formula. It's the "changed formula" that is supposedly the issue.

If you like rain-X then just buy the Rain-X that applies directly to the glass windshield buy hand. That works well and then you can use the "cheap blue stuff" in the washer holding tank.

Last edited by rob175; 02-29-2020 at 09:43 AM..
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      02-28-2020, 02:53 PM   #11
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I have never heard of this issue but will keep it in mind next time I need to add washer fluid.
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