Idrive screen restarting randomly

Cometgrl · 08-01-2021, 07:15 PM

Has anyone else’s screen been going black and then after a few moments restarts like it does when you first start up the car? It has happened twice in the last week.

Firedog550 · 08-01-2021, 08:13 PM

Mine just started this the other day… freaked me out a little. Otherwise the car has been spot on. Hopefully it was only a fluke or maybe restarting because of a map update or something

majorvol · 08-01-2021, 11:44 PM

Just bought a 2019 M40i with 27k miles. The previous owner left the service records in the glove box. Went through them and noticed they took it to the dealer for this issue at 15k miles.

Dealer's response was, "Could not replicate issue. Restarted battery."

Rikes · 08-02-2021, 12:15 AM

Yep……two weeks ago.
Dealer could not replicate the issue

dannys · 08-02-2021, 02:19 AM

Quote:

Originally Posted by Cometgrl

Has anyone else’s screen been going black and then after a few moments restarts like it does when you first start up the car? It has happened twice in the last week.

Quote:

Originally Posted by Cometgrl

Has anyone else's screen been going black and then after a few moments restarts like it does when you first start up the car? It has happened twice in the last week.

Yes, mine started about 2 weeks ago and Now it restarts almost daily. Any solution out there?

FREEDOM2020 · 08-02-2021, 07:47 AM

Quote:

Originally Posted by dannys

Quote:

Originally Posted by Cometgrl

Has anyone else's screen been going black and then after a few moments restarts like it does when you first start up the car? It has happened twice in the last week.

Quote:

Originally Posted by Cometgrl

Has anyone else's screen been going black and then after a few moments restarts like it does when you first start up the car? It has happened twice in the last week.

Yes, mine started about 2 weeks ago and Now it restarts almost daily. Any solution out there?

Been happening to me too, 2020 X4 M40i, 9k mi. Tried resetting idrive if I'm doing it right, no help.

JBNH · 08-02-2021, 01:32 PM

Same, experienced it for the first time 2 days ago. Only happened once so far, but it fixed itself.

dtox9 · 08-02-2021, 02:34 PM

I had this with my 2017 X3 on the ID5 system...
I owned the car for one year (65k miles to 75k miles)

The system would randomly black out and reboot.... sometimes once a day / sometimes once a week / sometimes not for a short period of time... but it always came back...
right up until the day we traded it in.

Never had any problems with it / nor loss of information.
Just an annoyance that it repeatedly rebooted itself without pattern.

Never did find a cause or a fix.

razorhogs · 08-02-2021, 02:51 PM

Mine started doing this about a week or so ago, now is doing it almost daily. Restarts within just a few seconds, but still annoying.

Cometgrl · 08-03-2021, 08:41 PM

I wonder why all of a sudden it’s happening to so many people? I guess I’ll try to take it in but I know they won’t be able to watch it do it.

freshxdough · 08-04-2021, 09:45 AM

There's an SIB for idrive 7 vehicles I believe. Also this reset can be caused by your phone or Bluetooth device sometimes.

Lady Jane · 08-04-2021, 10:04 AM

I just came back from a 2500 kilometer trip. The iDrive while using the GPS was re-booting about every hour or so but thankfully, I only had to select the last destination setting to get back on track. Very annoying to say the least.

fdpxfunix · 08-04-2021, 03:52 PM

Yup. Just once so far in 3 months of ownership. (2018 X3)

It looked to me like iDrive had restarted and appeared to be related to CarPlay. A text message (SMS) had just arrived and as I touched the screen to listen to it the screen went blank. It all came back to life within 30 seconds or so including CarPlay.

I've just completed a 600 mile road trip from West Sussex to Coventry, up to Manchester and back to West Sussex again and no issues at all with blank screens.

If it happens again I'll raise it with my dealer as the X3 is under warranty until April 2022.

J.

dannys · 08-04-2021, 07:13 PM

Quote:

Originally Posted by freshxdough

There's an SIB for idrive 7 vehicles I believe. Also this reset can be caused by your phone or Bluetooth device sometimes.

What is the SIB and what is the recommended fix?

usher93 · 08-04-2021, 10:19 PM

Happening to me as well in Canada. Has happened twice in past month. I also have that low dimming issue on the interior screens some days.

Coi · 08-05-2021, 02:33 PM

Are any of you using a iPhone and listening to bluetooth audio every day? I used to have a 2018 M40i and an iPhone XS Max. A few months ago there was a terrible iOS update that not only made bluetooth audio extremely unreliable on any device but would actually crash the iDrive in my X3 sometimes. Happened a few times until the next phone software came out and that fixed everything.

So if you have an iPhone I would recommend updating it to the latest software and see if that fixes it.

(That said I have a 2021 X3 now and still have connection issues with Carplay that I think stem from the iDrive, not the phone.)

Cometgrl · 08-09-2021, 03:33 PM

Quote:

Originally Posted by Coi

Are any of you using a iPhone and listening to bluetooth audio every day? I used to have a 2018 M40i and an iPhone XS Max. A few months ago there was a terrible iOS update that not only made bluetooth audio extremely unreliable on any device but would actually crash the iDrive in my X3 sometimes. Happened a few times until the next phone software came out and that fixed everything.

So if you have an iPhone I would recommend updating it to the latest software and see if that fixes it.

(That said I have a 2021 X3 now and still have connection issues with Carplay that I think stem from the iDrive, not the phone.)

My phone is up to date. Last update was recent but I don’t know exactly when. I don’t use audio from my phone in the car. Made an appointment Monday so maybe it just needs a reset or something.

Cometgrl · 08-16-2021, 02:00 PM

Update….took it in today. There was a software update needed. I will report back next week if it’s better.

FREEDOM2020 · 08-20-2021, 08:49 AM

I've rebooted the system as per genius instructions and so far so good. I was also getting a message that my log in credentials were invalid and was told by the genius that since I hadn't used the car in 6 days that it shuts down as if it was stolen or something like that and to change my password which I did and that has seemed to work also.

csc012980 · 08-21-2021, 10:49 PM

This has just started happening to me within past few weeks. It's annoying as F. I'm guessing it's an Apple/Car play issue? Haven't had any iDrive updates. iPhone is only variable it seems.

junx · 08-21-2021, 11:39 PM

IDrive module failure. This happened on my M2 and it needed to be replaced in full by the dealer. Luckily it was under warranty still.

viper689 · 08-23-2021, 10:56 AM

This has been happening to my 2020 X3 xDrive30e as well for the past month or so, will be setting up a service appointment to see if an iDrive update is required. Can't seem to force a replication, so hopefully they at least try something.

08-01-2021, 07:15 PM	#1
Cometgrl Private 26 Rep 73 Posts Drives: BMW x3 Join Date: Sep 2019 Location: MN iTrader: (0)	Idrive screen restarting randomly Has anyone else’s screen been going black and then after a few moments restarts like it does when you first start up the car? It has happened twice in the last week.
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08-01-2021, 08:13 PM	#2
Firedog550 Enlisted Member 10 Rep 33 Posts Drives: 2020 BMW X3 M40i & 1997 BMW Z3 Join Date: Feb 2020 Location: Chattanooga, Tennessee iTrader: (0)	Mine just started this the other day… freaked me out a little. Otherwise the car has been spot on. Hopefully it was only a fluke or maybe restarting because of a map update or something
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08-01-2021, 11:44 PM	#3
majorvol New Member 0 Rep 6 Posts Drives: 2019 X3 M40i, 2016 Camaro SS2 Join Date: Aug 2021 Location: Nashville, TN iTrader: (0)	Just bought a 2019 M40i with 27k miles. The previous owner left the service records in the glove box. Went through them and noticed they took it to the dealer for this issue at 15k miles. Dealer's response was, "Could not replicate issue. Restarted battery."
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08-02-2021, 12:15 AM	#4
Rikes Second Lieutenant 93 Rep 200 Posts Drives: G02 X4 M40i Carbon Black Join Date: Aug 2019 Location: QLD Australia iTrader: (0)	Yep……two weeks ago. Dealer could not replicate the issue __________________
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08-02-2021, 01:32 PM	#7
JBNH Private First Class 92 Rep 106 Posts Drives: 2021 X3 M40i Join Date: Mar 2020 Location: New Hampshire iTrader: (0)	Same, experienced it for the first time 2 days ago. Only happened once so far, but it fixed itself.
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08-02-2021, 02:34 PM	#8
dtox9 Second Lieutenant 339 Rep 214 Posts Drives: '17 X5 F15 Join Date: May 2020 Location: Florida iTrader: (0)	I had this with my 2017 X3 on the ID5 system... I owned the car for one year (65k miles to 75k miles) The system would randomly black out and reboot.... sometimes once a day / sometimes once a week / sometimes not for a short period of time... but it always came back... right up until the day we traded it in. Never had any problems with it / nor loss of information. Just an annoyance that it repeatedly rebooted itself without pattern. Never did find a cause or a fix.
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08-02-2021, 02:51 PM	#9
razorhogs New Member 5 Rep 10 Posts Drives: 2020 X3 M40i Join Date: Aug 2014 Location: AR iTrader: (0)	Mine started doing this about a week or so ago, now is doing it almost daily. Restarts within just a few seconds, but still annoying.
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08-03-2021, 08:41 PM	#10
Cometgrl Private 26 Rep 73 Posts Drives: BMW x3 Join Date: Sep 2019 Location: MN iTrader: (0)	I wonder why all of a sudden it’s happening to so many people? I guess I’ll try to take it in but I know they won’t be able to watch it do it.
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08-04-2021, 09:45 AM	#11
freshxdough BMW Elite Master Tech \| HV Gen 5 \| HV Specialist 3533 Rep 4,221 Posts Drives: 2024 iX 50 \| 2020 X3 M40i Join Date: Mar 2017 Location: Orange County iTrader: (0)	There's an SIB for idrive 7 vehicles I believe. Also this reset can be caused by your phone or Bluetooth device sometimes.
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08-04-2021, 10:04 AM	#12
Lady Jane Cailín gan eagla. 71603 Rep 1,007 Posts Drives: 2024 X3 M40i and R1200RT bike. Join Date: Mar 2020 Location: Atlantic Canada. iTrader: (0)	I just came back from a 2500 kilometer trip. The iDrive while using the GPS was re-booting about every hour or so but thankfully, I only had to select the last destination setting to get back on track. Very annoying to say the least.
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08-04-2021, 03:52 PM	#13
fdpxfunix Second Lieutenant 188 Rep 299 Posts Drives: X3 xDrive 30d M Sport Join Date: Jul 2011 Location: UK - West Sussex iTrader: (0)	Yup. Just once so far in 3 months of ownership. (2018 X3) It looked to me like iDrive had restarted and appeared to be related to CarPlay. A text message (SMS) had just arrived and as I touched the screen to listen to it the screen went blank. It all came back to life within 30 seconds or so including CarPlay. I've just completed a 600 mile road trip from West Sussex to Coventry, up to Manchester and back to West Sussex again and no issues at all with blank screens. If it happens again I'll raise it with my dealer as the X3 is under warranty until April 2022. J. __________________ 2018 - BMW X3 30d xDrive M Sport 2010 - BMW X1 18d sDrive SE 2011 - Audi A1 S Line TDi 2007 - Vauxhall Corsa CDTi 2004 - Subaru Impreza WRX Wagon
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08-04-2021, 10:19 PM	#15
usher93 Private 6 Rep 89 Posts Drives: 2013 328xi Join Date: Apr 2010 Location: MISSISSAUGA iTrader: (0)	Happening to me as well in Canada. Has happened twice in past month. I also have that low dimming issue on the interior screens some days.
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08-05-2021, 02:33 PM	#16
Coi First Lieutenant 292 Rep 323 Posts Drives: 21 X3 M40i, 07 Z4MR Join Date: Mar 2021 Location: Cal iTrader: (0)	Are any of you using a iPhone and listening to bluetooth audio every day? I used to have a 2018 M40i and an iPhone XS Max. A few months ago there was a terrible iOS update that not only made bluetooth audio extremely unreliable on any device but would actually crash the iDrive in my X3 sometimes. Happened a few times until the next phone software came out and that fixed everything. So if you have an iPhone I would recommend updating it to the latest software and see if that fixes it. (That said I have a 2021 X3 now and still have connection issues with Carplay that I think stem from the iDrive, not the phone.)
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08-16-2021, 02:00 PM	#18
Cometgrl Private 26 Rep 73 Posts Drives: BMW x3 Join Date: Sep 2019 Location: MN iTrader: (0)	Update….took it in today. There was a software update needed. I will report back next week if it’s better.
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08-20-2021, 08:49 AM	#19
FREEDOM2020 Banned 27 Rep 108 Posts Drives: 2020 BMW Join Date: Feb 2019 Location: NY iTrader: (0) Garage List 2020 BMW X4 M40I [0.00]	I've rebooted the system as per genius instructions and so far so good. I was also getting a message that my log in credentials were invalid and was told by the genius that since I hadn't used the car in 6 days that it shuts down as if it was stolen or something like that and to change my password which I did and that has seemed to work also. Attached Images
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08-21-2021, 10:49 PM	#20
csc012980 New Member 0 Rep 6 Posts Drives: X3 M40iX3 Join Date: Jul 2021 Location: USA iTrader: (0)	This has just started happening to me within past few weeks. It's annoying as F. I'm guessing it's an Apple/Car play issue? Haven't had any iDrive updates. iPhone is only variable it seems.
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08-21-2021, 11:39 PM	#21
junx Lieutenant 604 Rep 511 Posts Drives: BMW Join Date: Feb 2010 Location: Canada iTrader: (0)	IDrive module failure. This happened on my M2 and it needed to be replaced in full by the dealer. Luckily it was under warranty still.
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08-23-2021, 10:56 AM	#22
viper689 Private 18 Rep 74 Posts Drives: 2020 BMW X3 xDrive30e Join Date: Oct 2020 Location: Orange County, CA iTrader: (0)	This has been happening to my 2020 X3 xDrive30e as well for the past month or so, will be setting up a service appointment to see if an iDrive update is required. Can't seem to force a replication, so hopefully they at least try something.
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