Driver profile issue

supersebbo · 01-10-2022, 07:09 AM

Having the same issue here.

Tarmarc · 01-11-2022, 05:03 AM

BMW-NL confirmed that this is a known issue and will be resolved by a SW update at the end of this month.... fingers crossed.

silver82 · 01-11-2022, 05:05 AM

Quote:

Originally Posted by Tarmarc

BMW-NL confirmed that this is a known issue and will be resolved by a SW update at the end of this month.... fingers crossed.

Good to know. Did they say if they will be OTA?

Tarmarc · 01-11-2022, 06:00 AM

I will get an invite to do it at the dealer

Bert13 · 01-11-2022, 03:30 PM

Having the same issue. If you’re away from the car for more than a minute or two the car forgets the linkage between key and driver profile.

silver82 · 01-18-2022, 07:52 AM

After my visit to the dealer in Reading

Jurmaster · 01-18-2022, 12:03 PM

Software update is available at dealers. OTA update is not yet.

Jurmaster · 01-18-2022, 12:04 PM

More details: Please note that there are currently problems with G08 BEV regarding the driver recognition or the key link with the BMW ID. The vehicle starts in the guest profile although a key link to the customer profile is shown in the settings. The problems are fixed with SW 21-11-540 and 22-03-510.

Tarmarc · 02-01-2022, 10:35 AM

BMW called me in for an update as they have the SW available. Fingers crossed

silver82 · 02-01-2022, 10:36 AM

Quote:

Originally Posted by Tarmarc

BMW called me in for an update as they have the SW available. Fingers crossed

Do you have the premier or the m sport model?

Tarmarc · 02-01-2022, 10:48 AM

High Executive which I believe is the UK premier

Cossa · 02-02-2022, 09:51 AM

Quote:

Originally Posted by Tarmarc

BMW called me in for an update as they have the SW available. Fingers crossed

Hi Folks, same issue with the broken profiles and physical key links for me after the recent recall s/w update. New s/w update with patch fix being installed today.

silver82 · 02-02-2022, 09:58 AM

Quote:

Originally Posted by Cossa

Quote:

Originally Posted by Tarmarc

BMW called me in for an update as they have the SW available. Fingers crossed

Hi Folks, same issue with the broken profiles and physical key links for me after the recent recall s/w update. New s/w update with patch fix being installed today.

Please update once it's been installed. Have they told you the software version? Is yours a premier model as well?

silver82 · 02-02-2022, 09:59 AM

Quote:

Originally Posted by Tarmarc

High Executive which I believe is the UK premier

Has it been updated?

Jurmaster · 02-02-2022, 12:20 PM

Mine is updated today and I can confirm it works! Finally 🥳

silver82 · 02-02-2022, 12:23 PM

Quote:

Originally Posted by Jurmaster

Mine is updated today and I can confirm it works! Finally 🥳

Version? Car model? Have they added anything else like battery precondition?

Jurmaster · 02-02-2022, 01:25 PM

Version: BMW IX3 G08 BEV
Softwareversion: 11/2021.50

Battery preconditioning is not coming for non LCI I inderstood ☹️

silver82 · 02-02-2022, 01:28 PM

Quote:

Originally Posted by Jurmaster

Version: BMW IX3 G08 BEV
Softwareversion: 11/2021.50

Battery preconditioning is not coming for non LCI I inderstood ☹️

I see thanks. I have raised the issue to the dealer but they haven't been told me anything yet and I doubt they will on their own. I don't if it is country roll out based, but I live in the UK.

silver82 · 02-03-2022, 06:41 AM

Having just spoke with BMW customer services in the UK, they still say the there is No Software update available for my car.
I have the premier pro edition and current software is 07/11.
It would really strange if anyone that got the 11/21 for their pre LCI models are in the UK.

Tarmarc · 02-03-2022, 09:25 AM

Quote:

Originally Posted by silver82

Has it been updated?

Will be done on Monday....

R_Soul · 02-03-2022, 01:12 PM

Quote:

Originally Posted by silver82

Finally got the car. I do struggle though with the Profile. I can't get it to work. Whenever I remove and add it again it doesn't recognise me when I return to the vehicle. Linkage with the actual key is ticked but whenever I return back in the car it says key is not find if I select my profile from the screen. I also linked it with my iPhone digital key and placed the phone to the tray.

When I first set it up I tried to login with both the app or my username/pass.
Regardless of all combinations when I go away and return back it doesn't recognise me and it doesn't accept selecting my profile manually unless I set a pin code. Any suggestions?

As others have already posted - I had same issue, returned to dealer and they had to reprogram the keys (apparently).
No other fix…

Cossa · 02-04-2022, 12:12 PM

Quote:

Originally Posted by silver82

Please update once it's been installed. Have they told you the software version? Is yours a premier model as well?

Premier Pro model, software update fixed the issues not sure what patch version they installed. Profile and physical keys working fine again now.

01-10-2022, 07:09 AM	#23
supersebbo First Lieutenant 234 Rep 366 Posts Drives: iX3 Premier Pro (Dec 21) Join Date: Mar 2013 Location: UK iTrader: (0)	Having the same issue here.
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01-11-2022, 05:03 AM	#24
Tarmarc New Member 0 Rep 13 Posts Drives: BMW iX3 Join Date: Sep 2021 Location: Arnhem iTrader: (0)	BMW-NL confirmed that this is a known issue and will be resolved by a SW update at the end of this month.... fingers crossed.
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01-11-2022, 06:00 AM	#26
Tarmarc New Member 0 Rep 13 Posts Drives: BMW iX3 Join Date: Sep 2021 Location: Arnhem iTrader: (0)	I will get an invite to do it at the dealer
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01-11-2022, 03:30 PM	#27
Bert13 New Member 3 Rep 10 Posts Drives: BMW iX3 Join Date: Jan 2022 Location: UK iTrader: (0)	Having the same issue. If you’re away from the car for more than a minute or two the car forgets the linkage between key and driver profile.
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01-18-2022, 07:52 AM	#28
silver82 Private 14 Rep 63 Posts Drives: 320D M Sport Join Date: Sep 2018 Location: Reading iTrader: (0)	After my visit to the dealer in Reading Attached Images
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01-18-2022, 12:03 PM	#29
Jurmaster Registered 0 Rep 4 Posts Drives: IX3 Join Date: Jan 2022 Location: NL iTrader: (0)	Software update is available at dealers. OTA update is not yet.
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01-18-2022, 12:04 PM	#30
Jurmaster Registered 0 Rep 4 Posts Drives: IX3 Join Date: Jan 2022 Location: NL iTrader: (0)	More details: Please note that there are currently problems with G08 BEV regarding the driver recognition or the key link with the BMW ID. The vehicle starts in the guest profile although a key link to the customer profile is shown in the settings. The problems are fixed with SW 21-11-540 and 22-03-510.
	Appreciate 0 Quote

02-01-2022, 10:35 AM	#31
Tarmarc New Member 0 Rep 13 Posts Drives: BMW iX3 Join Date: Sep 2021 Location: Arnhem iTrader: (0)	BMW called me in for an update as they have the SW available. Fingers crossed
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02-01-2022, 10:48 AM	#33
Tarmarc New Member 0 Rep 13 Posts Drives: BMW iX3 Join Date: Sep 2021 Location: Arnhem iTrader: (0)	High Executive which I believe is the UK premier
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02-02-2022, 12:20 PM	#37
Jurmaster Registered 0 Rep 4 Posts Drives: IX3 Join Date: Jan 2022 Location: NL iTrader: (0)	Mine is updated today and I can confirm it works! Finally 🥳
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02-02-2022, 01:25 PM	#39
Jurmaster Registered 0 Rep 4 Posts Drives: IX3 Join Date: Jan 2022 Location: NL iTrader: (0)	Version: BMW IX3 G08 BEV Softwareversion: 11/2021.50 Battery preconditioning is not coming for non LCI I inderstood ☹️
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02-03-2022, 06:41 AM	#41
silver82 Private 14 Rep 63 Posts Drives: 320D M Sport Join Date: Sep 2018 Location: Reading iTrader: (0)	Having just spoke with BMW customer services in the UK, they still say the there is No Software update available for my car. I have the premier pro edition and current software is 07/11. It would really strange if anyone that got the 11/21 for their pre LCI models are in the UK.
	Appreciate 0 Quote