Stop release

Jimmyjones654 · 12-12-2019, 02:31 PM

Quote:

Originally Posted by X3MSteve

Did some random reading of documents again and my car was registered on the 2nd December it turns out. Could this be why my dealer has no issue with a monday release?

He didn't call me back so no issues, said he'd ring me back if my car was included on the stop!

I got a call today, they are doing a software patch that then allows them to release the car until the recall fix is ready, I presume this will get done at the RIS, providing they do the software patch in the morning I’m collecting mine tomorrow PM

CaptSlow27 · 12-12-2019, 03:53 PM

Just heard the stop sale applied to the US as well. My car is at the dealer and must get the ecu software update before they will release it to me.

spta97 · 12-12-2019, 04:18 PM

Quote:

Originally Posted by CaptSlow27

Just heard the stop sale applied to the US as well. My car is at the dealer and must get the ecu software update before they will release it to me.

Curious if this will impact my 12/13 build date....

CaptSlow27 · 12-12-2019, 06:32 PM

Quote:

Originally Posted by spta97

Curious if this will impact my 12/13 build date....

Probably not, if the dealers already have the new software, the factory should, too.

JOHNBMWM5 · 12-13-2019, 02:38 AM

Quote:

Originally Posted by X3MSteve

Did some random reading of documents again and my car was registered on the 2nd December it turns out. Could this be why my dealer has no issue with a monday release?

He didn't call me back so no issues, said he'd ring me back if my car was included on the stop!

It seems to be IF you have the latest ISTA data, then cars will be released!!, some talk on Pistonheads, I will put a link to it.
https://www.pistonheads.com/gassing/...=181&t=1830949

Read it through.

aliwtsn · 12-13-2019, 05:16 AM

Quote:

Originally Posted by JOHNBMWM5

Quote:

Originally Posted by X3MSteve

Did some random reading of documents again and my car was registered on the 2nd December it turns out. Could this be why my dealer has no issue with a monday release?

He didn't call me back so no issues, said he'd ring me back if my car was included on the stop!

It seems to be IF you have the latest ISTA data, then cars will be released!!, some talk on Pistonheads, I will put a link to it.
https://www.pistonheads.com/gassing/...&t=1830949

Read it through.

Good info thanks, it's a big "IF"

Scotlandbeemer · 12-13-2019, 05:34 AM

So has anyone actually got a shout from their dealership saying that they can pick the car up after this software update?
Still no word from mine about anything. They have been good with updating me regularly but no word on this software update....

pferry · 12-13-2019, 05:39 AM

Quote:

Originally Posted by Shearer6

So has anyone actually got a shout from their dealership saying that they can pick the car up after this software update?
Still no word from mine about anything. They have been good with updating me regularly but no word on this software update....

Got a call from the dealer this morning, cars getting the update just now. Once complete he will call to arrange collection. He said the car should be available tonight or tomorrow morning at the latest.

Turner_X3M · 12-13-2019, 05:41 AM

Quote:

Originally Posted by pferry

Quote:

Originally Posted by Shearer6

So has anyone actually got a shout from their dealership saying that they can pick the car up after this software update?
Still no word from mine about anything. They have been good with updating me regularly but no word on this software update....

Got a call from the dealer this morning, cars getting the update just now. Once complete he will call to arrange collection. He said the car should be available tonight or tomorrow morning at the latest.

Quote:

Originally Posted by pferry

Quote:

Originally Posted by Shearer6

So has anyone actually got a shout from their dealership saying that they can pick the car up after this software update?
Still no word from mine about anything. They have been good with updating me regularly but no word on this software update....

Got a call from the dealer this morning, cars getting the update just now. Once complete he will call to arrange collection. He said the car should be available tonight or tomorrow morning at the latest.

Which dealership is this? I'm trying to speak to Lovett in Bath but they have no info as yet... long.....

Scotlandbeemer · 12-13-2019, 06:14 AM

Quote:

Originally Posted by pferry

Got a call from the dealer this morning, cars getting the update just now. Once complete he will call to arrange collection. He said the car should be available tonight or tomorrow morning at the latest.

Great news for you!! And hopefully rest of us too... might give my dealer a gentle reminder to see where they're at.

Yeh if you dont mind what dealer you getting it from? I'm getting money from north of Scotland so likely get the software last like we do with everything else

pferry · 12-13-2019, 06:31 AM

Quote:

Originally Posted by Shearer6

Great news for you!! And hopefully rest of us too... might give my dealer a gentle reminder to see where they're at.

Yeh if you dont mind what dealer you getting it from? I'm getting money from north of Scotland so likely get the software last like we do with everything else

Douglas Park in Glasgow

aliwtsn · 12-13-2019, 07:42 AM

Yup good news also, collect Monday once they have done the software patch today. They did say it will need to come back at some point but have got the go ahead to release to customers.

I mentioned taking it back at RIS and he said that's fine also.

Scotlandbeemer · 12-13-2019, 07:59 AM

Man lucky you's!!!

Just phoned my dealership and they have heard nothing about any software update

Typical, not sure how some dealerships have it and some dont... could be a long wait

mjrennie · 12-13-2019, 08:31 AM

Quote:

Originally Posted by Shearer6

Man lucky you's!!!

Just phoned my dealership and they have heard nothing about any software update

Typical, not sure how some dealerships have it and some dont... could be a long wait

Makes no sense. Suggests tremendous variation in the we quality of communications between BMW and the dealer network.

daltonvaas · 12-13-2019, 08:47 AM

Quote:

Originally Posted by Shearer6

So has anyone actually got a shout from their dealership saying that they can pick the car up after this software update?
Still no word from mine about anything. They have been good with updating me regularly but no word on this software update....

Got a call yesterday that the updade is being implemented and a confirmation today that it has been completed and I can go to collect the vehicle tomorrow as originally planned.

Word is that there is a fix that has been issued to resolve this issue and that this has gone out to all dealers in the UK.....

bennyboy77 · 12-13-2019, 08:54 AM

Quote:

Originally Posted by daltonvaas

Quote:

Originally Posted by Shearer6

So has anyone actually got a shout from their dealership saying that they can pick the car up after this software update?
Still no word from mine about anything. They have been good with updating me regularly but no word on this software update....

Got a call yesterday that the updade is being implemented and a confirmation today that it has been completed and I can go to collect the vehicle tomorrow as originally planned.

Word is that there is a fix that has been issued to resolve this issue and that this has gone out to all dealers in the UK.....

So I got a call from my dealer (after chasing)

He verbosely read out an email they had been sent by BMW. My dealers email states that they are getting a SW patch on Monday which will allow delivery of cars. It is NOT a fix and in the words of the email makes the vehicle safe to deliver. (Sounds odd as it is a performance fix, but I guess might make it safe for BMW so. I damage is done from the failure to alert from the oxygen sensor).

Anyway, it will require a future fix but no timeframe is provided for the fix.

In short everyone should be good from Monday, though it does sound like from the thread some people have had the patch applied already....

My dealer was really not very complimentary about BMW as until I chased him and he chased, he claims they had no notification of the technical campaign and after they chased BMW provided them the details and they have 8 customers in the same position... Poor show by BMW but thanks to everyone on this thread!

X3MSteve · 12-13-2019, 09:21 AM

Just had the dreaded call, they have tried to register/release car and it wont!

They’ve sorted me out though, said they will get it transported to the ceramic coating people for me don’t worry! Will also give me their x3m stock/test drive car in place until fix is out and offered me some freebie accessories to say sorry!

But, only if the software patch doesnt arrive monday morning, they’re hoping it will arrive

CaptSlow27 · 12-13-2019, 11:35 AM

Quote:

Originally Posted by CaptSlow27

Probably not, if the dealers already have the new software, the factory should, too.

Apparently my dealer doesn’t have the fix yet...

Jimmyjones654 · 12-13-2019, 11:55 AM

Just picked mine up !!

X3MSteve · 12-13-2019, 12:00 PM

Quote:

Originally Posted by CaptSlow27

Apparently my dealer doesn’t have the fix yet...

Snap, apparently they will have it monday morning

M5 TT · 12-13-2019, 12:04 PM

My car gets it RIS on Tuesday and requires a flash update, I guess the same issue? The dealers said everything is ready to go.

pferry · 12-13-2019, 12:34 PM

Patch was installed today, picked up at around 16:30

12-12-2019, 03:53 PM	#112
CaptSlow27 Private 19 Rep 57 Posts Drives: 2020 X3M Comp Join Date: Apr 2017 Location: NYC iTrader: (0)	Just heard the stop sale applied to the US as well. My car is at the dealer and must get the ecu software update before they will release it to me.
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12-13-2019, 05:34 AM	#117
Scotlandbeemer New Member 2 Rep 7 Posts Drives: BMW M4 Join Date: Dec 2019 Location: Wick iTrader: (0)	So has anyone actually got a shout from their dealership saying that they can pick the car up after this software update? Still no word from mine about anything. They have been good with updating me regularly but no word on this software update....
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12-13-2019, 07:42 AM	#122
aliwtsn Private First Class 47 Rep 154 Posts Drives: X3M Comp Join Date: May 2015 Location: Scotland iTrader: (0)	Yup good news also, collect Monday once they have done the software patch today. They did say it will need to come back at some point but have got the go ahead to release to customers. I mentioned taking it back at RIS and he said that's fine also. __________________ 2020 X3MC BSM/2017 S5 B9 St 2 - Current 2014 M6 F13 Coupe SO 2012 RS3 St 2
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12-13-2019, 07:59 AM	#123
Scotlandbeemer New Member 2 Rep 7 Posts Drives: BMW M4 Join Date: Dec 2019 Location: Wick iTrader: (0)	Man lucky you's!!! Just phoned my dealership and they have heard nothing about any software update Typical, not sure how some dealerships have it and some dont... could be a long wait
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12-13-2019, 09:21 AM	#127
X3MSteve Private 15 Rep 83 Posts Drives: X3M Join Date: Nov 2019 Location: NorthWest iTrader: (0)	Just had the dreaded call, they have tried to register/release car and it wont! They’ve sorted me out though, said they will get it transported to the ceramic coating people for me don’t worry! Will also give me their x3m stock/test drive car in place until fix is out and offered me some freebie accessories to say sorry! But, only if the software patch doesnt arrive monday morning, they’re hoping it will arrive
	Appreciate 0 Quote

12-13-2019, 11:55 AM	#129
Jimmyjones654 New Member 12 Rep 26 Posts Drives: X3M & M4 Join Date: Dec 2019 Location: Uk iTrader: (0)	Just picked mine up !!
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12-13-2019, 12:04 PM	#131
M5 TT Captain 169 Rep 657 Posts Drives: F90 M5 Join Date: Sep 2008 Location: UK iTrader: (0)	My car gets it RIS on Tuesday and requires a flash update, I guess the same issue? The dealers said everything is ready to go. __________________ 540i GTR-R35, F90 M5, X3MC, RS3, RS7, M5, S7, S3, RS3, RS6, GTR R35, 996 Turbo, M5, RS6 V10, Cayenne Turbo S
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12-13-2019, 12:34 PM	#132
pferry New Member 0 Rep 8 Posts Drives: BMW X3 M Comp Join Date: Dec 2019 Location: Scotland iTrader: (0)	Patch was installed today, picked up at around 16:30
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