[teaston]

Originally Posted by Rik762

At the moment I have left it in the hands of the dealer so will have to give him a bit of time but I will certainly try a 'Genius' if that fails. Thanks.

Or do you still have your old X3 on your Connecteddrive? You could download the map that way.

[Rik762]

Sadly not, but thanks for the thought.

[nogren]

teaston
My Download Manager says it's VIN specific .. unlock codes, etc .. not yours?

I can also see a FSC file with my VIN serial number in:

-rwxrwxrwx 1 no staff 188 Apr 10 15:26 fsc/FSC_NB99598_0120005E.fsc

[Rik762]

Yes, that does make sense.

[Barrancos]

I have exactly the same issues than Rik762 . I have called Spain's connected drive support, email them and they have no clue what they talk. I know more about their systems than them !

[Rik762]

Posiblemente manana? So all the talent hasn't moved to the EU yet.

[Barrancos]

Originally Posted by Rik762

Posiblemente manana? So all the talent hasn't moved to the EU yet.

Not to Spain, at least...

[teaston]

Originally Posted by nogren

teaston
My Download Manager says it's VIN specific .. unlock codes, etc .. not yours?

I can also see a FSC file with my VIN serial number in:

-rwxrwxrwx 1 no staff 188 Apr 10 15:26 fsc/FSC_NB99598_0120005E.fsc

Yes it's always said that I think, but definitely always worked on other cars, just remember I even used it in a MINI!

Obviously the car has to use EVO maps, i.e. idrive 4, 5 or 6

[Barrancos]

Hello,

Still fighting with BMW connected drive support. They keep trying to convince me that what happens is normal.

In my map version I see this :


Whilst some people see this with OTA updates


For the ones with no problems, do you mind attaching a picture of your version to see if it matches mine or the I think correct one ?

Thanks

[Rik762]

I have exactly the same as you. The OTA limited area version may or may not happen but it is the ability to download the 'full Europe' version that we both need. The powers that be cannot seem to understand.

[Rik762]

101182.3.211 2018-4 was the version I last downloaded to my previous 30d. That was back in Oct 2018.

[MarkyM]

Originally Posted by Barrancos

Hello,

For the ones with no problems, do you mind attaching a picture of your version to see if it matches mine or the I think correct one ?

Thanks

Here's mine

[Barrancos]

Originally Posted by MarkyM

Here's mine

Thanks very much. It does not show OTA as well butyou are up to date. Were you able to update by usb ? or it was done at the dealer ? Thanks

[teaston]

Originally Posted by Barrancos

Hello,

Still fighting with BMW connected drive support. They keep trying to convince me that what happens is normal.

In my map version I see this :
Attachment 2029075

Whilst some people see this with OTA updates
Attachment 2029076

For the ones with no problems, do you mind attaching a picture of your version to see if it matches mine or the I think correct one ?

Thanks

Have you tried live chat with a genius? I tried all sorts to fix my remote 3D view problem and then the genius fixed it in 10 minutes!

[Rik762]

Barrancos - just received this from Connected Drive.

Good afternoon Richard

Thanks for your email about your USB Map Update, please accept my apologies for the delayed response.

I’ve looked in to this and can confirm USB Map Update subscription missing, I have now raised this to our Technical support team. As soon as I receive an update I will be back in touch to update you. Once this is resolved you’ll be able to carry out manual Map Update for Europe.

Your unique reference number is: XXXXXXXXXXXXXX.

I hope this was helpful, If there’s anything else I can assist you with, please do let me know.

Kind regards

I will keep you up to date.

[MarkyM]

Originally Posted by Barrancos

Thanks very much. It does not show OTA as well butyou are up to date. Were you able to update by usb ? or it was done at the dealer ? Thanks

It was a USB update, I've had the car a year and never seen a OTA update come through although I tend to do the USB update as soon as available

I wonder if there are any restrictions on USB updates on newer versions, there was talk of USB coding being block for I-step version P onwards but would have hoped map updates would still be OK

[Barrancos]

Originally Posted by Rik762

Barrancos - just received this from Connected Drive.

Good afternoon Richard

Thanks for your email about your USB Map Update, please accept my apologies for the delayed response.

I’ve looked in to this and can confirm USB Map Update subscription missing, I have now raised this to our Technical support team. As soon as I receive an update I will be back in touch to update you. Once this is resolved you’ll be able to carry out manual Map Update for Europe.

Your unique reference number is: XXXXXXXXXXXXXX.

I hope this was helpful, If there’s anything else I can assist you with, please do let me know.

Kind regards

I will keep you up to date.

Thanks ! Will keep trying ! Keep me posted !

[Barrancos]

Originally Posted by teaston

Have you tried live chat with a genius? I tried all sorts to fix my remote 3D view problem and then the genius fixed it in 10 minutes!

Thanks . I saw some comments and looked for it but I think it is not available for Spain as I do not see the option. Where do you see it ?

[titomi]

before update (2018-4) and after (2019-2, no more information on that screen)

[teaston]

Originally Posted by Barrancos

Thanks . I saw some comments and looked for it but I think it is not available for Spain as I do not see the option. Where do you see it ?

It pops up at the bottom of the screen when I go to build your BMW page:

[Barrancos]

Originally Posted by titomi

before update (2018-4) and after (2019-2, no more information on that screen)

Very useful to discuss with technical service. Thanks !

[Barrancos]

Originally Posted by teaston

It pops up at the bottom of the screen when I go to build your BMW page:

Not available in Spain. Thanks !