What Would You Do?

floating.spirit · 01-28-2022, 09:35 PM

Got my roofline repaired because a tree crushed it. The repair shop did paintless dent repair, repainted, and applied a new panel of Expel Stealth.

Their final step was "the window guy" who replaced the small rear side window. I'm thinking the "window guy" scratched it.

I don't want to be "that customer" but would you make them redo the PPF? And if the scratch is into the paint, would you make them repaint too?

As I type this, I'm thinking the answers are yes and yes, but I welcome affirmation or other thoughts...sigh...was so great to get it back though...

pluckydks · 01-28-2022, 10:03 PM

Yes and yes

stoked335d · 01-29-2022, 12:12 AM

Definite yes.

Gsavarese · 01-29-2022, 06:12 AM

Depending upon the PPF isn’t it self healing? Sounds dumb but put a heat source ie) hair dryer near the scratch and see if it helps? Otherwise whomever did it should make good on fixing it.

floating.spirit · 01-29-2022, 09:59 AM

Quote:

Originally Posted by Gsavarese

Depending upon the PPF isn't it self healing? Sounds dumb but put a heat source ie) hair dryer near the scratch and see if it helps? Otherwise whomever did it should make good on fixing it.

I tried some hot water but thank for reminding about the hair dryer….

2kaccordocoupe · 01-29-2022, 10:40 AM

Yes and yes. You didn't damage it LOL
Someone needs to be accountable and make it right.

spta97 · 01-29-2022, 12:31 PM

Yes/Yes - you bring a car to a body shop to make it factory new, not introduce new scratches.

I assume RiteAid is picking up the bill or did insurance use that "Act of God" bs?

floating.spirit · 01-29-2022, 10:35 PM

Quote:

Originally Posted by spta97

Yes/Yes - you bring a car to a body shop to make it factory new, not introduce new scratches.

I assume RiteAid is picking up the bill or did insurance use that "Act of God" bs?

Act of God… Sent me a letter and everything. I don't shop there anymore…

stoked335d · 01-29-2022, 10:44 PM

I never got this Act of God BS. When did insurance companies find religion on their greedy execution plan? What happens if the customer is an atheist? All rhetorical guys, no need to answer.

spta97 · 01-30-2022, 07:56 AM

Quote:

Originally Posted by floating.spirit

Act of God… Sent me a letter and everything. I don't shop there anymore…

That’s so annoying. I’ve had them pull that bs before and it never seems to work out in my favor.

Technically, wouldn’t everything be an act of god? Sorry I hit that guy, god was having a bad day. Please fix lol.

allinon72 · 01-30-2022, 08:52 AM

I don't think it's on you to figure out who did it....I would go back to the body shop, point out the damage and politely as them to fix it by whatever means are necessary.

floating.spirit · 02-08-2022, 06:28 PM

Thanks all. They agreed to make it right without arguing.

spta97 · 02-11-2022, 09:58 AM

Quote:

Originally Posted by floating.spirit

Thanks all. They agreed to make it right without arguing.

Excellent - glad to hear.

01-28-2022, 09:35 PM	#1
floating.spirit Captain 1017 Rep 840 Posts Drives: X3M Competition Join Date: Jul 2018 Location: Washington state iTrader: (0) Garage List 2020 X3MC [0.00]	What Would You Do? Got my roofline repaired because a tree crushed it. The repair shop did paintless dent repair, repainted, and applied a new panel of Expel Stealth. Their final step was "the window guy" who replaced the small rear side window. I'm thinking the "window guy" scratched it. I don't want to be "that customer" but would you make them redo the PPF? And if the scratch is into the paint, would you make them repaint too? As I type this, I'm thinking the answers are yes and yes, but I welcome affirmation or other thoughts...sigh...was so great to get it back though... Attached Images
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01-28-2022, 10:03 PM	#2
pluckydks Lieutenant 622 Rep 581 Posts Drives: 2005 M3 ZCP, 2020 X3MC Join Date: Jul 2019 Location: DEU --> SATX iTrader: (0)	Yes and yes
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01-29-2022, 12:12 AM	#3
stoked335d Lieutenant 554 Rep 467 Posts Drives: 2022 X3MC Join Date: Mar 2010 Location: NJ iTrader: (4) Garage List 2002 Mspec Nur [10.00]	Definite yes. __________________ 2022 X3MC 2020 330iX Daily 2002 R34 Mspec Nur -in Canada 2014 S4 APR stg1 444hp retired 2010 335d; 2004 WRX wagon; 1994 300ZX -retired
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01-29-2022, 06:12 AM	#4
Gsavarese Lieutenant 301 Rep 437 Posts Drives: 2021 X3MC Join Date: Aug 2014 Location: Nj iTrader: (0) Garage List 2016 VW GTI [0.00] 2017 Porsche 911 Ca ... [0.00] 1991 Honda civic si [0.00]	Depending upon the PPF isn’t it self healing? Sounds dumb but put a heat source ie) hair dryer near the scratch and see if it helps? Otherwise whomever did it should make good on fixing it.
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01-29-2022, 10:40 AM	#6
2kaccordocoupe Brigadier General 1272 Rep 4,703 Posts Drives: Former ///M Driver Join Date: Nov 2008 Location: The 6ix iTrader: (2)	Yes and yes. You didn't damage it LOL Someone needs to be accountable and make it right.
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01-29-2022, 12:31 PM	#7
spta97 Colonel 1394 Rep 2,221 Posts Drives: BMW 2020 X3MC Join Date: Aug 2008 Location: New York iTrader: (0)	Yes/Yes - you bring a car to a body shop to make it factory new, not introduce new scratches. I assume RiteAid is picking up the bill or did insurance use that "Act of God" bs?
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01-29-2022, 10:44 PM	#9
stoked335d Lieutenant 554 Rep 467 Posts Drives: 2022 X3MC Join Date: Mar 2010 Location: NJ iTrader: (4) Garage List 2002 Mspec Nur [10.00]	I never got this Act of God BS. When did insurance companies find religion on their greedy execution plan? What happens if the customer is an atheist? All rhetorical guys, no need to answer. __________________ 2022 X3MC 2020 330iX Daily 2002 R34 Mspec Nur -in Canada 2014 S4 APR stg1 444hp retired 2010 335d; 2004 WRX wagon; 1994 300ZX -retired
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01-30-2022, 08:52 AM	#11
allinon72 Brigadier General 4922 Rep 3,804 Posts Drives: 20' M2C, 23' X1 Join Date: May 2017 Location: Indianapolis, IN iTrader: (2)	I don't think it's on you to figure out who did it....I would go back to the body shop, point out the damage and politely as them to fix it by whatever means are necessary.
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02-08-2022, 06:28 PM	#12
floating.spirit Captain 1017 Rep 840 Posts Drives: X3M Competition Join Date: Jul 2018 Location: Washington state iTrader: (0) Garage List 2020 X3MC [0.00]	Thanks all. They agreed to make it right without arguing.
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