Map update available 2019-2 EVO Europe

Rik762 · 05-02-2019, 09:22 AM

Barrancos - Just had another email from Connected Drive. They have managed to solve the problem and I now have the USB download option. 2019-2 is at present downloading.
Let me know how you get on.

Barrancos · 05-02-2019, 11:54 AM

Congrats !!! Sent you a PM

Rik762 · 05-02-2019, 12:58 PM

One on its way back to you.

teaston · 05-02-2019, 02:34 PM

Congrats guys, glad you finally got it sorted!

Rik762 · 05-02-2019, 05:01 PM

Thanks Mr Teaston Sir. A feat almost matched by having to format a 64 Gb USB stick in Fat32.

speuk · 05-04-2019, 08:00 AM

Quote:

Originally Posted by Rik762

Barrancos - Just had another email from Connected Drive. They have managed to solve the problem and I now have the USB download option. 2019-2 is at present downloading.
Let me know how you get on.

Good news! I have the exact same problem on my G05. I contacted support about 3 weeks ago. I have chased twice but it is still with the tech team. Fingers crossed it gets resolved soon.

Bavich · 05-04-2019, 10:36 AM

Same here. After contacted connecteddrive by email, one week later usb option appeared.

Rik762 · 05-04-2019, 01:11 PM

That was quick ! You must have friends in high places.

Bavich · 05-04-2019, 06:07 PM

Quote:

Originally Posted by Rik762

That was quick ! You must have friends in high places.

Or very lucky

Barrancos · 05-05-2019, 02:38 PM

Quote:

Originally Posted by teaston

Congrats guys, glad you finally got it sorted!

Me not yet ! Still fighting !

teaston · 05-05-2019, 04:25 PM

Quote:

Originally Posted by Barrancos

Me not yet ! Still fighting !

But you get much better weather than us, so you can’t have it all!

willjames · 07-16-2019, 03:36 PM

I've just checked mine. I don't have the option to get map updates on the connected store. It's not available with a no entry sign

:

So I've emailed BMW Connected and made an appointment with a BMW Genius on Thursday. So I'll update all (excuse the pun) when they tell me what's going on.

This is my current version.

teaston · 07-16-2019, 03:40 PM

Quote:

Originally Posted by willjames

I've just checked mine. I don't have the option to get map updates on the connected store. It's not available with a no entry sign

:

So I've emailed BMW Connected and made an appointment with a BMW Genius on Thursday. So I'll update all (excuse the pun) when they tell me what's going on.

This is my current version.

No need for an appointment, you can live chat with a “Genius” now, just go to this page and use the live chat tab that pops up at the bottom:

https://www.bmw.co.uk/configurator

willjames · 07-16-2019, 04:25 PM

Quote:

Originally Posted by teaston

Quote:

Originally Posted by willjames

I've just checked mine. I don't have the option to get map updates on the connected store. It's not available with a no entry sign

:

So I've emailed BMW Connected and made an appointment with a BMW Genius on Thursday. So I'll update all (excuse the pun) when they tell me what's going on.

This is my current version.

No need for an appointment, you can live chat with a "Genius" now, just go to this page and use the live chat tab that pops up at the bottom:

https://www.bmw.co.uk/configurator

Cheers Teaston

Hrs are up until 10pm. I'll be in touch with them tomorrow.

teaston · 07-16-2019, 04:27 PM

Quote:

Originally Posted by willjames

Quote:

Originally Posted by teaston

Quote:

Originally Posted by willjames

I've just checked mine. I don't have the option to get map updates on the connected store. It's not available with a no entry sign

:

So I've emailed BMW Connected and made an appointment with a BMW Genius on Thursday. So I'll update all (excuse the pun) when they tell me what's going on.

This is my current version.

No need for an appointment, you can live chat with a "Genius" now, just go to this page and use the live chat tab that pops up at the bottom:

https://www.bmw.co.uk/configurator

Cheers Teaston

Hrs are up until 10pm. I'll be in touch with them tomorrow.

They sorted out the problem with my remote 3D view, so hopefully they can help you.

Barrancos · 07-17-2019, 03:34 AM

For what I have experienced technical service in the UK is competent, so do not worry, they will fix it. It will take them 2-4 weeks though.

Quote:

Originally Posted by willjames

I've just checked mine. I don't have the option to get map updates on the connected store. It's not available with a no entry sign

:

So I've emailed BMW Connected and made an appointment with a BMW Genius on Thursday. So I'll update all (excuse the pun) when they tell me what's going on.

This is my current version.

willjames · 07-17-2019, 01:25 PM

Quote:

Originally Posted by Barrancos

For what I have experienced technical service in the UK is competent, so do not worry, they will fix it. It will take them 2-4 weeks though.

Quote:

Originally Posted by willjames

I've just checked mine. I don't have the option to get map updates on the connected store. It's not available with a no entry sign

:

So I've emailed BMW Connected and made an appointment with a BMW Genius on Thursday. So I'll update all (excuse the pun) when they tell me what's going on.

This is my current version.

I've had contact from the Genius today and he's told me where to look for it and if it's not there (which it's not) then he said I need to contact Connected Drive, which I'll do tomorrow (offices shut at 19:00). He also offered to update in the garage for free if they can't sort it. But I'm confident they will. I'll post when I have an answer.

willjames · 07-18-2019, 01:43 PM

Quote:

Originally Posted by willjames

Quote:

Originally Posted by Barrancos

For what I have experienced technical service in the UK is competent, so do not worry, they will fix it. It will take them 2-4 weeks though.

Quote:

Originally Posted by willjames

I've just checked mine. I don't have the option to get map updates on the connected store. It's not available with a no entry sign

:

So I've emailed BMW Connected and made an appointment with a BMW Genius on Thursday. So I'll update all (excuse the pun) when they tell me what's going on.

This is my current version.

I've had contact from the Genius today and he's told me where to look for it and if it's not there (which it's not) then he said I need to contact Connected Drive, which I'll do tomorrow (offices shut at 19:00). He also offered to update in the garage for free if they can't sort it. But I'm confident they will. I'll post when I have an answer.

So contacted BMW connected drive and they admitted that they have been having problems with their portal. I can't see Map Update, so it looks like the garage will be doing it for free on this occasion and then hopefully I'll be able to update myself going forward.

swisstony · 09-24-2019, 08:04 AM

Europe EVO 2019-3 has appeared. I havent checked for a while so not sure how long it has been available.

jrbeire · 09-24-2019, 09:29 AM

Quote:

Originally Posted by swisstony

Europe EVO 2019-3 has appeared. I havent checked for a while so not sure how long it has been available.

It wasn't available when I checked over the weekend

Rik762 · 09-26-2019, 09:52 AM

Downloaded and updated. The hardest part was formatting my 128 Gb USB stick to Fat32. I assume that Fat32 is still the required format.

Barrancos · 09-26-2019, 02:51 PM

Quote:

Originally Posted by Rik762

Downloaded and updated. The hardest part was formatting my 128 Gb USB stick to Fat32. I assume that Fat32 is still the required format.

It worked for me in ntfs

05-02-2019, 09:22 AM	#89
Rik762 Second Lieutenant 131 Rep 264 Posts Drives: 2022 X5 M50i Join Date: Mar 2013 Location: Sherwood Forest iTrader: (0)	Barrancos - Just had another email from Connected Drive. They have managed to solve the problem and I now have the USB download option. 2019-2 is at present downloading. Let me know how you get on.
	Appreciate 0 Quote

05-02-2019, 11:54 AM	#90
Barrancos Private First Class 77 Rep 108 Posts Drives: X3 G01 30D Join Date: Apr 2019 Location: Reus - Spain iTrader: (0)	Congrats !!! Sent you a PM
	Appreciate 0 Quote

05-02-2019, 12:58 PM	#91
Rik762 Second Lieutenant 131 Rep 264 Posts Drives: 2022 X5 M50i Join Date: Mar 2013 Location: Sherwood Forest iTrader: (0)	One on its way back to you.
	Appreciate 0 Quote

05-02-2019, 02:34 PM	#92
teaston Banned 10999 Rep 32,881 Posts Drives: X3 M40d Join Date: May 2012 Location: The High Seas iTrader: (1)	Congrats guys, glad you finally got it sorted!
	Appreciate 0 Quote

05-02-2019, 05:01 PM	#93
Rik762 Second Lieutenant 131 Rep 264 Posts Drives: 2022 X5 M50i Join Date: Mar 2013 Location: Sherwood Forest iTrader: (0)	Thanks Mr Teaston Sir. A feat almost matched by having to format a 64 Gb USB stick in Fat32.
	Appreciate 1 teaston10999.00 Quote

05-04-2019, 10:36 AM	#95
Bavich Private First Class 170 Rep 118 Posts Drives: BMW m40i Individual 2022 Join Date: Jan 2019 Location: Switzerland iTrader: (0)	Same here. After contacted connecteddrive by email, one week later usb option appeared. Attached Images
	Appreciate 0 Quote

05-04-2019, 01:11 PM	#96
Rik762 Second Lieutenant 131 Rep 264 Posts Drives: 2022 X5 M50i Join Date: Mar 2013 Location: Sherwood Forest iTrader: (0)	That was quick ! You must have friends in high places.
	Appreciate 0 Quote

07-16-2019, 03:36 PM	#100
willjames Lieutenant Colonel 709 Rep 1,696 Posts Drives: G01 X3 3.0d M Sport Join Date: Oct 2015 Location: Dukinfield, Cheshire iTrader: (0)	I've just checked mine. I don't have the option to get map updates on the connected store. It's not available with a no entry sign: So I've emailed BMW Connected and made an appointment with a BMW Genius on Thursday. So I'll update all (excuse the pun) when they tell me what's going on. This is my current version. Attached Images
	Appreciate 0 Quote

09-24-2019, 08:04 AM	#107
swisstony Enlisted Member 7 Rep 30 Posts Drives: X3 Join Date: Dec 2018 Location: France iTrader: (0)	Europe EVO 2019-3 has appeared. I havent checked for a while so not sure how long it has been available.
	Appreciate 0 Quote

09-26-2019, 09:52 AM	#109
Rik762 Second Lieutenant 131 Rep 264 Posts Drives: 2022 X5 M50i Join Date: Mar 2013 Location: Sherwood Forest iTrader: (0)	Downloaded and updated. The hardest part was formatting my 128 Gb USB stick to Fat32. I assume that Fat32 is still the required format.
	Appreciate 0 Quote