Gauge display/cluster is wonky

weez · 01-18-2020, 12:37 PM

Out of no where this happened...anyone know the cause/fix? (sorry for the crap photo)

weez · 01-18-2020, 01:11 PM

And now it looks like this.

titomi · 01-18-2020, 01:14 PM

Somebody had that, can't really remember who and in which thread. Try to search.

weez · 01-18-2020, 01:29 PM

Quote:

Originally Posted by titomi

Somebody had that, can't really remember who and in which thread. Try to search.

I recall seeing it here too, but I can't find it and I've been searching every single term I can think of relating to this. This forum has the worst search function ever!

CINCYFAN · 01-18-2020, 11:56 PM

Quote:

Originally Posted by weez

I recall seeing it here too, but I can't find it and I've been searching every single term I can think of relating to this. This forum has the worst search function ever!

Oh yeah, happened to me and a couple others several months ago. Here are a couple links, but I'll also point out that it hasn't happened in my wife's X3 since.

Good luck!

https://x3.xbimmers.com/forums/showthread.php?t=1646594

https://x3.xbimmers.com/forums/showthread.php?t=1652035

freshxdough · 01-19-2020, 04:37 AM

Your car will either get a new instrument cluster or a programming update for this issue. Plan to leave it for a day, possibly longer if they don't have the instrument cluster in stock if required.

animal.style · 01-19-2020, 08:52 AM

I had this happen a few weeks ago. I drove for about two hours. I stopped for gas and when I started the engine again it was fine. Hasn't happened again and still don't know what caused it. Seems to be the same experience with everyone else in those other threads.

nogren · 01-25-2020, 02:47 PM

I think some of the settings, like which cluster it is, and how it should receive the data inputs, is not pushed out successfully at power up. Next time it hopefully works as usual again.

I have had something similar, to mine, but the only "defects" was that it was running the default settings for my hardware. Not my configured settings (like digital clock instead of analogue, etc..)
Affected the HUD, that is added "on top" of the Instrument cluster. It was not running in "Individual" configuration. I changed it while driving, and it looked okay again, but the digital clock was still there.
At next power up it alls worked as usual.

leogrrl · 01-28-2020, 02:42 PM

This same thing happened to my 2019 X3 as I was driving into work today. I shut the car down and restarted once here, but no luck. I've posted pics here... In addition to the alignment, the display is shaking and flickering a bit.

I have a call in to my local dealer. Would love to hear what others have learned.

Argh!

freshxdough · 01-28-2020, 09:06 PM

Quote:

Originally Posted by leogrrl

This same thing happened to my 2019 X3 as I was driving into work today. I shut the car down and restarted once here, but no luck. I've posted pics here... In addition to the alignment, the display is shaking and flickering a bit.

I have a call in to my local dealer. Would love to hear what others have learned.

Argh!

As I said above earlier, you will either get a software update or a new instrument cluster based on your production date. Dealer will take care of it for you. Show them this photo.

Jcbmally · 01-29-2020, 04:09 AM

Quote:

Originally Posted by leogrrl

This same thing happened to my 2019 X3 as I was driving into work today. I shut the car down and restarted once here, but no luck. I've posted pics here... In addition to the alignment, the display is shaking and flickering a bit.

I have a call in to my local dealer. Would love to hear what others have learned.

Argh!

Had my UK spec instrument cluster replaced under warranty, no where near as bad as yours, mine was sort of pixilated and had a condensation issue. It had been in earlier for a software reset but that didn't sort it.

animal.style · 02-20-2020, 11:55 PM

Just wanted to give a quick update...

I drove my 2018 M40i for a year (about 5000 miles) then brought it in for the black screen recall. After that, I had the wonky instrument cluster happen 3 times in a month. I brought it in to get checked and they were unable to reinstall the software correctly. They ended up just installing a new instrument cluster! I've only had it back for a day so we'll wait and see if the issue has been fixed.

Douggie · 02-21-2020, 01:54 AM

Amazing quality control and reliability. I think even the cheapest budget android phone won't have display issues like this. WTF.

Bilbofraggins · 02-26-2020, 02:05 PM

Happened to my better half today, vehicle is 1 week old - 847km....

Wouldn't shut off, then did. Dash flutters and goes in and out of eco pro on its own.

Greeeeet....

leogrrl · 02-28-2020, 12:04 AM

Quote:

Originally Posted by animal.style

Just wanted to give a quick update...

I drove my 2018 M40i for a year (about 5000 miles) then brought it in for the black screen recall. After that, I had the wonky instrument cluster happen 3 times in a month. I brought it in to get checked and they were unable to reinstall the software correctly. They ended up just installing a new instrument cluster! I've only had it back for a day so we'll wait and see if the issue has been fixed.

Please let us know how it goes... I will bring mine in on March 14 and would love to have as much info in hand as possible.

Bilbofraggins · 02-28-2020, 03:26 AM

I’m in on March 10.... ours resolved after being in a state of “wonk” for over a day with the screen flutter and multiple starts.

With regard to the comment by Freshxdough... I sent my pics to the dealership, who responded that they had not heard of the problem.... hard to believe they will attempt a repair or R&R they can’t see if it does not manifest at the time of the visit...

But this very much sounds like no BMW/Dealer interaction responding to what is not an isolated case....

Bilbofraggins · 02-28-2020, 10:18 AM

Quote:

Originally Posted by freshxdough

As I said above earlier, you will either get a software update or a new instrument cluster based on your production date. Dealer will take care of it for you. Show them this photo.

I sent my own photo's to the service adviser I use...he said the dealership had not come across this yet...My dealership is on the small side...and that probably is true....but certainly not on here.

Although it took ages to go off yesterday with same problem..its now operating normally...with 900 Km on the clock...

Question....What do I do when I get there (booked in 10 Mar)...or rather my better half who will be taking it...and the problem isn't present....

The dash never shut down, and was still fluttering an hour later last time...

Any suggestions on how to approach...would be appreciated.

John Casey · 03-02-2020, 08:13 PM

Quote:

Originally Posted by Bilbofraggins

Question....What do I do when I get there (booked in 10 Mar)...or rather my better half who will be taking it...and the problem isn't present....

Quote:

Originally Posted by leogrrl

Please let us know how it goes... I will bring mine in on March 14 and would love to have as much info in hand as possible.

Please let us know what the outcome is when you take it in next week. Just happened to me today.

Bilbofraggins · 03-02-2020, 08:23 PM

Quote:

Originally Posted by John Casey

Please let us know what the outcome is when you take it in next week. Just happened to me today.

Of course...

BOXERatHEART · 03-09-2020, 08:56 AM

This happened to me over the weekend and now it’s fixed itself. I have an appt with the dealer in 2 weeks.

What ended up being the fix?

Did yours come and go like this?

Bilbofraggins · 03-09-2020, 12:42 PM

Yes...It has continued to happen to us...with a picture taken each time...Our vehicle is in this week....Will advise...

BOXERatHEART · 03-10-2020, 08:51 AM

Thank you sir!

01-18-2020, 12:37 PM	#1
weez Lieutenant 272 Rep 467 Posts Drives: 2021 X3M Competition Join Date: Apr 2008 Location: Arizona iTrader: (0)	Gauge display/cluster is wonky Out of no where this happened...anyone know the cause/fix? (sorry for the crap photo) Attached Images
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01-18-2020, 01:11 PM	#2
weez Lieutenant 272 Rep 467 Posts Drives: 2021 X3M Competition Join Date: Apr 2008 Location: Arizona iTrader: (0)	And now it looks like this. Attached Images
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01-18-2020, 01:14 PM	#3
titomi Colonel 926 Rep 2,046 Posts Drives: X3 G01 30i xDrive Join Date: Feb 2018 Location: EU iTrader: (0) Garage List 2018 X3 G01 [0.00]	Somebody had that, can't really remember who and in which thread. Try to search. __________________ '18 G01 X3 xDrive 30i xLine, Sophisto grey, Vernasca Mocha, Adaptive
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01-19-2020, 04:37 AM	#6
freshxdough BMW Elite Master Tech \| HV Gen 5 \| HV Specialist 3509 Rep 4,204 Posts Drives: 2024 iX 50 \| 2020 X3 M40i Join Date: Mar 2017 Location: Orange County iTrader: (0)	Your car will either get a new instrument cluster or a programming update for this issue. Plan to leave it for a day, possibly longer if they don't have the instrument cluster in stock if required.
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01-19-2020, 08:52 AM	#7
animal.style Private First Class 92 Rep 194 Posts Drives: 2018 X3 M40i Black Sapphire Join Date: Jan 2019 Location: San Jose, California iTrader: (0)	I had this happen a few weeks ago. I drove for about two hours. I stopped for gas and when I started the engine again it was fine. Hasn't happened again and still don't know what caused it. Seems to be the same experience with everyone else in those other threads.
	Appreciate 1 weez271.50 Quote

01-25-2020, 02:47 PM	#8
nogren Captain 327 Rep 967 Posts Drives: G01 30d Join Date: Jun 2013 Location: Sweden iTrader: (0)	I think some of the settings, like which cluster it is, and how it should receive the data inputs, is not pushed out successfully at power up. Next time it hopefully works as usual again. I have had something similar, to mine, but the only "defects" was that it was running the default settings for my hardware. Not my configured settings (like digital clock instead of analogue, etc..) Affected the HUD, that is added "on top" of the Instrument cluster. It was not running in "Individual" configuration. I changed it while driving, and it looked okay again, but the digital clock was still there. At next power up it alls worked as usual. __________________ G01 X3 30d 2018-09 - Sophistograu Brillanteffekt Metallic/ Leder Vernasca Mokka Dekorsteppung
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01-28-2020, 02:42 PM	#9
leogrrl New Member 12 Rep 24 Posts Drives: 2019 X3 x30i Join Date: Feb 2019 Location: Seattle, Washington iTrader: (0)	This same thing happened to my 2019 X3 as I was driving into work today. I shut the car down and restarted once here, but no luck. I've posted pics here... In addition to the alignment, the display is shaking and flickering a bit. I have a call in to my local dealer. Would love to hear what others have learned. Argh! Attached Images __________________ 2019 X3 xDrive30i \| Dark graphite metallic \| Black vernasca leather \| Premium \| Convenience \| HK
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02-20-2020, 11:55 PM	#12
animal.style Private First Class 92 Rep 194 Posts Drives: 2018 X3 M40i Black Sapphire Join Date: Jan 2019 Location: San Jose, California iTrader: (0)	Just wanted to give a quick update... I drove my 2018 M40i for a year (about 5000 miles) then brought it in for the black screen recall. After that, I had the wonky instrument cluster happen 3 times in a month. I brought it in to get checked and they were unable to reinstall the software correctly. They ended up just installing a new instrument cluster! I've only had it back for a day so we'll wait and see if the issue has been fixed.
	Appreciate 1 Jcbmally63.50 Quote

02-21-2020, 01:54 AM	#13
Douggie Lieutenant 142 Rep 491 Posts Drives: BMW X1, X3 Join Date: Feb 2011 Location: Asia iTrader: (0)	Amazing quality control and reliability. I think even the cheapest budget android phone won't have display issues like this. WTF.
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02-26-2020, 02:05 PM	#14
Bilbofraggins Captain 284 Rep 907 Posts Drives: 2013 X6M, 2019 X3 M40I Join Date: Feb 2016 Location: North of the Wall iTrader: (0)	Happened to my better half today, vehicle is 1 week old - 847km.... Wouldn't shut off, then did. Dash flutters and goes in and out of eco pro on its own. Greeeeet....
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02-28-2020, 03:26 AM	#16
Bilbofraggins Captain 284 Rep 907 Posts Drives: 2013 X6M, 2019 X3 M40I Join Date: Feb 2016 Location: North of the Wall iTrader: (0)	I’m in on March 10.... ours resolved after being in a state of “wonk” for over a day with the screen flutter and multiple starts. With regard to the comment by Freshxdough... I sent my pics to the dealership, who responded that they had not heard of the problem.... hard to believe they will attempt a repair or R&R they can’t see if it does not manifest at the time of the visit... But this very much sounds like no BMW/Dealer interaction responding to what is not an isolated case....
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03-09-2020, 08:56 AM	#20
BOXERatHEART zzzzzzzzz 17 Rep 124 Posts Drives: 2009 135i Black, Black-as-Nite Join Date: Oct 2012 Location: United States iTrader: (3)	This happened to me over the weekend and now it’s fixed itself. I have an appt with the dealer in 2 weeks. What ended up being the fix? Did yours come and go like this?
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03-09-2020, 12:42 PM	#21
Bilbofraggins Captain 284 Rep 907 Posts Drives: 2013 X6M, 2019 X3 M40I Join Date: Feb 2016 Location: North of the Wall iTrader: (0)	Yes...It has continued to happen to us...with a picture taken each time...Our vehicle is in this week....Will advise...
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03-10-2020, 08:51 AM	#22
BOXERatHEART zzzzzzzzz 17 Rep 124 Posts Drives: 2009 135i Black, Black-as-Nite Join Date: Oct 2012 Location: United States iTrader: (3)	Thank you sir!
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