More BMW Connected issues

hinckley · 11-14-2019, 01:27 PM

So in addition to the lack of Remote 360 View that several of us have ranted about (me included), my iPhone Connected app has not been able to locate my car since November 3. Presumably at the same time, it lost the ability to lock and unlock the doors, flash the lights or sound the horn. All those functions had been working since I picked up my car at the end of September. fwiw, the Connected app can still send a nav location to the car.

I've been on the phone with BMW four times today - updating the app in the car, deleting and reinstalling the app on my phone. No fix. I finally spoke to a supervisor with the Connected tech support group (which is different than the Genius group) who initially blamed my 10-day old problem on their back-end migration. "When did that migration occur?", I ask. "In May," she tells me. Idiot.

Is this just my issue, or are others (at least in the US) experiencing the same thing? fwiw, on the iPhone's Connected app home screen, just under the pic of the car and the fuel level and range, you'll see a "Last Updated" date and time.

wingzee · 11-14-2019, 01:52 PM

Just collected my MY20 here in Australia and it was working at the dealership yesterday but the app now shows last status update was 24hrs ago.

Able to send location to the vehicle (takes awhile) but none of the remote lock/unlock, flash the lights etc works. Vehicle’s fuel range and status also not been updated since yesterday. Went into the ConnectedDrive portal (website) and it shows the same.

The vehicle itself is still receiving RTTI, weather and news information no problems. This makes me believe perhaps the vehicle is not sending data to the server but able to download.

Is there a service outage of some sorts?

Will try rebooting the iDrive and uninstalling the app tonight to see if that works.

claykin · 11-14-2019, 03:00 PM

Quote:

Originally Posted by hinckley

So in addition to the lack of Remote 360 View that several of us have ranted about (me included), my iPhone Connected app has not been able to locate my car since November 3. Presumably at the same time, it lost the ability to lock and unlock the doors, flash the lights or sound the horn. All those functions had been working since I picked up my car at the end of September. fwiw, the Connected app can still send a nav location to the car.

I've been on the phone with BMW four times today - updating the app in the car, deleting and reinstalling the app on my phone. No fix. I finally spoke to a supervisor with the Connected tech support group (which is different than the Genius group) who initially blamed my 10-day old problem on their back-end migration. "When did that migration occur?", I ask. "In May," she tells me. Idiot.

Is this just my issue, or are others (at least in the US) experiencing the same thing? fwiw, on the iPhone's Connected app home screen, just under the pic of the car and the fuel level and range, you'll see a "Last Updated" date and time.

Have you toggled remote services off/on in iDrive and the Connected Drive website?

Yes, it's wonky and commonly unreliable. Mine works at the moment. In USA.

ggdowski · 11-14-2019, 04:07 PM

mine works for the moment as well.

titomi · 11-14-2019, 04:27 PM

Maybe ID7 is playing a role in this. I have ID6 a all is working fine. Just did remote 3d view.

As for the status update, it shows the time when I was last connected to the car via Bluetooth right now. It's updated regularly in other times. Try to connect your phone to the car and log in to the app. Maybe that will help for the moment.
You guys in US have much more trouble with the Connected drive than we are in Europe. At least it looks like that judging from the forum.

hinckley · 11-14-2019, 04:44 PM

Quote:

Originally Posted by claykin

Have you toggled remote services off/on in iDrive and the Connected Drive website?

Quote:

Originally Posted by titomi

Try to connect your phone to the car and log in to the app. Maybe that will help for the moment.

Neither of these things solved the problem.

Thanks for the suggestions.

Quote:

Originally Posted by titomi

Maybe ID7 is playing a role in this. I have ID6 a all is working fine. Just did remote 3d view.

I think there's a lot of truth in this.

Quote:

Originally Posted by titomi

You guys in US have much more trouble with the Connected drive than we are in Europe.

Right??

claykin · 11-14-2019, 07:21 PM

Quote:

Originally Posted by hinckley

Quote:

Originally Posted by claykin

Have you toggled remote services off/on in iDrive and the Connected Drive website?

Quote:

Originally Posted by titomi

Try to connect your phone to the car and log in to the app. Maybe that will help for the moment.

Neither of these things solved the problem.

Thanks for the suggestions.

Quote:

Originally Posted by titomi

Maybe ID7 is playing a role in this. I have ID6 a all is working fine. Just did remote 3d view.

I think there's a lot of truth in this.

Quote:

Originally Posted by titomi

You guys in US have much more trouble with the Connected drive than we are in Europe.

Right??

There's definitely truth to iDrive 7 cars having more issues with Connected Drive services. I've experienced it with 2 friends cars that have iDrive 7, and dealer staff has told me same. My 2 iDrive 6 cars have no issues with Connected Drive services.

chpnsus · 11-14-2019, 07:49 PM

Quote:

Originally Posted by claykin

Quote:

Originally Posted by hinckley

Quote:

Originally Posted by claykin

Have you toggled remote services off/on in iDrive and the Connected Drive website?

Quote:

Originally Posted by titomi

Try to connect your phone to the car and log in to the app. Maybe that will help for the moment.

Neither of these things solved the problem.

Thanks for the suggestions.

Quote:

Originally Posted by titomi

Maybe ID7 is playing a role in this. I have ID6 a all is working fine. Just did remote 3d view.

I think there's a lot of truth in this.

Quote:

Originally Posted by titomi

You guys in US have much more trouble with the Connected drive than we are in Europe.

Right??

There's definitely truth to iDrive 7 cars having more issues with Connected Drive services. I've experienced it with 2 friends cars that have iDrive 7, and dealer staff has told me same. My 2 iDrive 6 cars have no issues with Connected Drive services.

Rumors out there saying bmw is going to release an update for ID7. Since remote update is broken I'm guessing it's a dealer visit.

Has anyone gone to bmw.com/update ? Enter your vin and they will say it's updated via remote. However we are missing the remote update option.

claykin · 11-14-2019, 08:51 PM

Quote:

Originally Posted by chpnsus

Quote:

Originally Posted by claykin

Quote:

Originally Posted by hinckley

Quote:

Originally Posted by claykin

Have you toggled remote services off/on in iDrive and the Connected Drive website?

Quote:

Originally Posted by titomi

Try to connect your phone to the car and log in to the app. Maybe that will help for the moment.

Neither of these things solved the problem.

Thanks for the suggestions.

Quote:

Originally Posted by titomi

Maybe ID7 is playing a role in this. I have ID6 a all is working fine. Just did remote 3d view.

I think there's a lot of truth in this.

Quote:

Originally Posted by titomi

You guys in US have much more trouble with the Connected drive than we are in Europe.

Right??

There's definitely truth to iDrive 7 cars having more issues with Connected Drive services. I've experienced it with 2 friends cars that have iDrive 7, and dealer staff has told me same. My 2 iDrive 6 cars have no issues with Connected Drive services.

Rumors out there saying bmw is going to release an update for ID7. Since remote update is broken I'm guessing it's a dealer visit.

Has anyone gone to bmw.com/update ? Enter your vin and they will say it's updated via remote. However we are missing the remote update option.

BMW releases software updates every few weeks. IDrive 7 is very much work in progress.

More than likely you will need to visit dealer for a full iStep level update.

gugin · 11-14-2019, 09:29 PM

I installed the Connected app in February and uninstalled it two months later. The app was not able to tell me a single time whether the doors on my car were locked or unlocked. The information shown in the app was hours or days old, never real time. I think the app is a joke. I love the car though.

Waterbelly · 11-14-2019, 10:13 PM

I've had my new X3MC for a month, and nobody at BMW can get it linked to my connected account. Literally. App says "waiting for confirmation", web site keeps sending me confirmation codes, etc.

Talked to geniuses, talked to Managers, talked to coders. Nothing. "Sorry, it's not an issue with the car, we just can't get it to 'take' with your email address." It's truly, truly baffling. Nobody can do anything.

Little thing, yes. But the type of little thing that negatively impacts the purchase of a new car.

hinckley · 11-15-2019, 05:00 AM

Quote:

Originally Posted by Waterbelly

I've had my new X3MC for a month, and nobody at BMW can get it linked to my connected account. Literally. App says "waiting for confirmation", web site keeps sending me confirmation codes, etc. Talked to geniuses, talked to Managers, talked to coders. Nothing. "Sorry, it's not an issue with the car, we just can't get it to 'take' with your email address." It's truly, truly baffling. Nobody can do anything. Little thing, yes. But the type of little thing that negatively impacts the purchase of a new car.

Very frustrating story, especially as you have an iDrive 6 vehicle.

gugin · 11-15-2019, 06:21 PM

Let's face it--BMW is known for its mechanical engineering prowess, not its software development skills. We'll have to give BMW another decade to figure out how to accomplish simple software things.

BMWZ4 · 11-15-2019, 06:48 PM

2020 X3MC, ID6, Android / Connecteddrive - working as expected. No outages as yet, now 4 weeks.

syuan92 · 11-15-2019, 07:34 PM

Quote:

Originally Posted by Waterbelly

I've had my new X3MC for a month, and nobody at BMW can get it linked to my connected account. Literally. App says "waiting for confirmation", web site keeps sending me confirmation codes, etc.

Talked to geniuses, talked to Managers, talked to coders. Nothing. "Sorry, it's not an issue with the car, we just can't get it to 'take' with your email address." It's truly, truly baffling. Nobody can do anything.

Little thing, yes. But the type of little thing that negatively impacts the purchase of a new car.

Quote:

Originally Posted by Waterbelly

I've had my new X3MC for a month, and nobody at BMW can get it linked to my connected account. Literally. App says "waiting for confirmation", web site keeps sending me confirmation codes, etc.

Talked to geniuses, talked to Managers, talked to coders. Nothing. "Sorry, it's not an issue with the car, we just can't get it to 'take' with your email address." It's truly, truly baffling. Nobody can do anything.

Little thing, yes. But the type of little thing that negatively impacts the purchase of a new car.

My car didn't receive the message for several days after I took delivery. However, I got the notification out of the blue with my confirmation code and everything is all set now. No remote 360 view though :/ I was also able to connect my BMW Financial Services Account on the app shortly after I got an email from BMW to set up payments etc.

marcati · 11-16-2019, 11:12 PM

I've given up on using the app. To me it's completely useless. other than logging in and seeing status, nothing works consistently and because I live in a country that uses non-latin based alphabet a lot of the stuff related to GPS won't work anyway. A total disappointment. Better to outsource the development and just get it right so it's a real selling feature. Would love to just be able to use Android Auto. This Apple CarPlay only is a joke given the amount of Android users globally.

syuan92 · 11-17-2019, 12:41 AM

Has anyone else gotten the "send destination to car" to work on the Connected App? I tried it today but nothing came up in my car after I sent an address to my car through the app :/

The Dutch Joe · 11-17-2019, 01:44 AM

Quote:

Originally Posted by syuan92

Has anyone else gotten the "send destination to car" to work on the Connected App? I tried it today but nothing came up in my car after I sent an address to my car through the app :/

Works for me. G01 X3.
Also when having an address in my calendar appointment, it automatically asks if I want that destination in my NAV. Pretty cool.

Apple CarPlay user though..

hinckley · 11-17-2019, 04:15 AM

Quote:

Originally Posted by syuan92

Has anyone else gotten the "send destination to car" to work on the Connected App? I tried it today but nothing came up in my car after I sent an address to my car through the app :/

That's one of the few things that does work for me.

marcati · 11-17-2019, 06:00 AM

Quote:

Originally Posted by hinckley

Quote:

Originally Posted by syuan92

Has anyone else gotten the "send destination to car" to work on the Connected App? I tried it today but nothing came up in my car after I sent an address to my car through the app :/

That's one of the few things that does work for me.

it worked for me a few times, but hasn't worked in months.

gabrahamse · 11-29-2019, 06:56 AM

My Remote Services stopped working a while ago, but seems to be restored for the time being. I have now haveing another problem in that my contacts on my phone are not synching via bluetooth, and I can't search contacts.

I have deleted the device and linked it again.

hinckley · 11-30-2019, 02:56 PM

Quote:

Originally Posted by gabrahamse

My Remote Services stopped working a while ago, but seems to be restored for the time being.

Are you able to see the Remote 3D View on your Connected app?

11-14-2019, 01:27 PM	#1
hinckley Brigadier General 3493 Rep 3,213 Posts Drives: '24 M4C Conv Join Date: Mar 2010 Location: South Florida iTrader: (1)	More BMW Connected issues - very frustrated So in addition to the lack of Remote 360 View that several of us have ranted about (me included), my iPhone Connected app has not been able to locate my car since November 3. Presumably at the same time, it lost the ability to lock and unlock the doors, flash the lights or sound the horn. All those functions had been working since I picked up my car at the end of September. fwiw, the Connected app can still send a nav location to the car. I've been on the phone with BMW four times today - updating the app in the car, deleting and reinstalling the app on my phone. No fix. I finally spoke to a supervisor with the Connected tech support group (which is different than the Genius group) who initially blamed my 10-day old problem on their back-end migration. "When did that migration occur?", I ask. "In May," she tells me. Idiot. Is this just my issue, or are others (at least in the US) experiencing the same thing? fwiw, on the iPhone's Connected app home screen, just under the pic of the car and the fuel level and range, you'll see a "Last Updated" date and time. __________________ CURRENT: '24 M4C Conv RETIRED : '23 M8C Conv \| '20 X4 M40i \| '18 M4 6MT \| '13 M5 6MT \| '08 550i 6MT \| '04 545i 6MT \| '98 540i 6MT \| '94 530i 5MT \| '84 528e 5MT Other retirees from Chevrolet, Buick, Subaru, Honda, Acura, Merkur(!), Volvo, Saab, Audi and Porsche
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11-14-2019, 01:52 PM	#2
wingzee Private First Class 17 Rep 102 Posts Drives: 2011 E92 M3 DCT Competition Join Date: Nov 2016 Location: Sydney, Australia iTrader: (0)	Just collected my MY20 here in Australia and it was working at the dealership yesterday but the app now shows last status update was 24hrs ago. Able to send location to the vehicle (takes awhile) but none of the remote lock/unlock, flash the lights etc works. Vehicle’s fuel range and status also not been updated since yesterday. Went into the ConnectedDrive portal (website) and it shows the same. The vehicle itself is still receiving RTTI, weather and news information no problems. This makes me believe perhaps the vehicle is not sending data to the server but able to download. Is there a service outage of some sorts? Will try rebooting the iDrive and uninstalling the app tonight to see if that works.
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11-14-2019, 04:07 PM	#4
ggdowski New Member 2 Rep 10 Posts Drives: BMW X3 Join Date: Oct 2019 Location: Rochester, NY iTrader: (0)	mine works for the moment as well.
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11-14-2019, 04:27 PM	#5
titomi Colonel 926 Rep 2,046 Posts Drives: X3 G01 30i xDrive Join Date: Feb 2018 Location: EU iTrader: (0) Garage List 2018 X3 G01 [0.00]	Maybe ID7 is playing a role in this. I have ID6 a all is working fine. Just did remote 3d view. As for the status update, it shows the time when I was last connected to the car via Bluetooth right now. It's updated regularly in other times. Try to connect your phone to the car and log in to the app. Maybe that will help for the moment. You guys in US have much more trouble with the Connected drive than we are in Europe. At least it looks like that judging from the forum. __________________ '18 G01 X3 xDrive 30i xLine, Sophisto grey, Vernasca Mocha, Adaptive
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11-14-2019, 09:29 PM	#10
gugin New member 318 Rep 553 Posts Drives: 2019 X3 M40i Join Date: Jan 2019 Location: Washington, DC iTrader: (0)	I installed the Connected app in February and uninstalled it two months later. The app was not able to tell me a single time whether the doors on my car were locked or unlocked. The information shown in the app was hours or days old, never real time. I think the app is a joke. I love the car though.
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11-14-2019, 10:13 PM	#11
Waterbelly Second Lieutenant 177 Rep 202 Posts Drives: 2020 X3M Comp Join Date: Apr 2013 Location: MA iTrader: (0)	I've had my new X3MC for a month, and nobody at BMW can get it linked to my connected account. Literally. App says "waiting for confirmation", web site keeps sending me confirmation codes, etc. Talked to geniuses, talked to Managers, talked to coders. Nothing. "Sorry, it's not an issue with the car, we just can't get it to 'take' with your email address." It's truly, truly baffling. Nobody can do anything. Little thing, yes. But the type of little thing that negatively impacts the purchase of a new car.
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11-15-2019, 06:21 PM	#13
gugin New member 318 Rep 553 Posts Drives: 2019 X3 M40i Join Date: Jan 2019 Location: Washington, DC iTrader: (0)	Let's face it--BMW is known for its mechanical engineering prowess, not its software development skills. We'll have to give BMW another decade to figure out how to accomplish simple software things.
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11-15-2019, 06:48 PM	#14
BMWZ4 Major General 1910 Rep 5,103 Posts Drives: '23 X1/'23 Allroad Progressiv Join Date: Apr 2010 Location: Toronto iTrader: (1)	2020 X3MC, ID6, Android / Connecteddrive - working as expected. No outages as yet, now 4 weeks. __________________ '11 Z4 30i (retired);'11 X3 28i (retired); '15 M235i Stage 1 Dinan (recalled & crushed); '16 M235i Stage 3 Dinan (retired); '15 X3 28i (retired); '14 328i (retired), 2019 X3M40i (retired); Loaded '18 X1 (retired); Loaded '20 X3MC DG, Black/Tan Merino (retired); Loaded '23 X1 Cape York green and Red/Black interior; '23 Audi A4 Allroad Progressiv
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11-16-2019, 11:12 PM	#16
marcati Banned 39 Rep 106 Posts Drives: BMW X4 Join Date: Feb 2019 Location: Thailand iTrader: (0)	I've given up on using the app. To me it's completely useless. other than logging in and seeing status, nothing works consistently and because I live in a country that uses non-latin based alphabet a lot of the stuff related to GPS won't work anyway. A total disappointment. Better to outsource the development and just get it right so it's a real selling feature. Would love to just be able to use Android Auto. This Apple CarPlay only is a joke given the amount of Android users globally.
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11-17-2019, 12:41 AM	#17
syuan92 Member 26 Rep 237 Posts Drives: '20 BMW X3 M40i Join Date: Aug 2013 Location: Massachusetts iTrader: (0) Garage List 2020 BMW X3 M40i [0.00] 2013 BMW ActiveHybr ... [0.00]	Has anyone else gotten the "send destination to car" to work on the Connected App? I tried it today but nothing came up in my car after I sent an address to my car through the app :/
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11-29-2019, 06:56 AM	#21
gabrahamse Registered 0 Rep 2 Posts Drives: BMW X3 M40i Join Date: Nov 2019 Location: Cape Town, South Africa iTrader: (0)	More BMW Connected issues - very frustrated My Remote Services stopped working a while ago, but seems to be restored for the time being. I have now haveing another problem in that my contacts on my phone are not synching via bluetooth, and I can't search contacts. I have deleted the device and linked it again.
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