[Rottweiler]

Originally Posted by Iamthespeed

Car arrives at the dealership and my CA just sent me this …. 🥹 serval damages require extra 5 days of wait to repair in the service department… this sucks

Sorry to bring this up again, but I genuinely feel for you

Did the dealer give you an opportunity to see the vehicle in person PRIOR to beginning repairs, or at the very least, a detailed list of flaws with attached photos?

I would definitely want to know what transpired en route, as well as having a baseline to compare with after ultimately taking possession

[nikhilabburi]

Finally status changed to Dispatched from factory. And saw the delivery date will be on Friday morning on united road portal and i will be picking up on next Monday. Excited

[BimmerOm]

Originally Posted by netager

I had 3D Maxpider in a few previous cars and they hold up great. For X3 I got Tuxmat and love them great fit and coverage.

Originally Posted by lfdal54

I'd also suggest taking a look at the 3D kagu mats - https://u-ace.com/

I have them in my 2019, we had them in my wife's 2018 wagon, and I bought her a set for her 2022 Q5. Been great so far.

Thanks! Personally, 3D Maxpider seem to be better looking than the BMW all-weather ones.

[alex101]

Does anyone have a source/link that explains what package 493 is supposed to include?

[carenthusiast]

Originally Posted by ASAP

Is the shock compression like a hiss sound? I.e. you hear air.

That's pretty normal when driving slow or with your window open... its not too loud but I could hear this on my other bmw's as well.

For comfort... what size wheel and tire combo did you get?

I know the lumbar makes a difference in comfort... I can attest to that.

Thanks for confirming it's not just my car. You nailed the description. Yes, when driving slow, especially with window open, it's like the sound of air hissing.

Only driven a few times but actually the car seems to ride fine going down the road in terms of ride comfort, even on the 21" wheels. Not that I've driven over any truly horrendous patches of road yet so we'll see.

So my discomfort so far is just from feeling like my back is not fully against the seatback in my driving position. I feel like there's a gap near my lower back, where normally you'd have lumbar that you can push out.

But not giving up yet. I'll keep tweaking the seat. I feel like every time I get in it I spend a lot of time making all sorts of micro-adjustments to the seat trying to find that elusive sweet spot. I'm going to wear out those seat motors at this rate.

[SGHCU95]

Originally Posted by alex101

Does anyone have a source/link that explains what package 493 is supposed to include?

On my 22 build it is the storage package. It doesn't explain further. I do have the trunk rails, so could be that.

[IAmSpeed]

Originally Posted by Rottweiler

Sorry to bring this up again, but I genuinely feel for you

Did the dealer give you an opportunity to see the vehicle in person PRIOR to beginning repairs, or at the very least, a detailed list of flaws with attached photos?

I would definitely want to know what transpired en route, as well as having a baseline to compare with after ultimately taking possession

Update on my damaged 2023 X4 M40i upon truck delivery from the factory:

This is getting super messy, and long story short, I am not getting it even though they refused to refund my deposit back (It's $2k but anyway, I don't want to deal with them anymore). I have also found two dealerships with week 32 canceled orders and 95% matched my build (only the wheel color is different but I am okay at this point)- I think the market is slowly changing back to buyer's market as there is actually more canceled order than I thought.

The only reason I know the car was damaged it's because I saw the delivery receipt from the United Road portal, as soon as I saw the receipt shows the vehicle was "damaged", I texted my CA, and he was not only super shocked that I knew but also didn't send me the photo of actual damage. He texted with the delivery recipe that I already had "It was just the front windshield and bumper, we need to order the bumper, easy fix, we will take care of it at no cost and we assure you will see it as brand new when you come."

I contacted his manager and GM and they used hundreds of different excuses to not show me the photo. Don't want to go into too many details here...just two lessons learned:

1. Always track your car through a transportation company if possible (email/online/call), I guess the 1-2 days prep time that the dealer requested also includes fixing some damages that they won't tell you if you don't know.

2. Walk away if you don't like the car, it's $70K of spend at the end of the road, no need to buy something if you don't feel like it. I know it will be a waste of time but hey, it's $70K, and that's not a small amount in most cases. I also managed to find 2 weeks-32 canceled orders in 3 days. Maybe I am the lucky one but the point is I feel CAs nowadays just generally don't care about customers' complaints as there are so many people in line that are just not as picky and fanatic as we are. THIS NEEDS TO CHANGE. Whether it's the hunger marketing or seller's market, those CAs forgot we as the customer are the most valuable asset to run this business.

Side note, I went to test drive AMG GLC 43 yesterday, and there's no way I buy Mercedes in a near future lol It's comfortable inside but that hesitation on acceleration and handling is such a joke at that price point...BMW all the way! Cheers!

[lfdal54]

Iamthespeed Mixed feelings, sorry you didn't get the car you spec'd but agree with your choice to walk away. I may be in the same boat. But, also happy you were able to locate suitable substitutes so quickly.

Hope it works out great for you.

[lfdal54]

Originally Posted by alex101

Does anyone have a source/link that explains what package 493 is supposed to include?

The only points of reference I have are my 2019 which has rails and 493. Getting a straight answer from my dealership is getting me nowhere. The other best point of reference I can find is the realoem catalog, which makes reference to the 493 like this:

[blkbtyM2C]

Originally Posted by Iamthespeed

Update on my damaged 2023 X4 M40i upon truck delivery from the factory:

This is getting super messy, and long story short, I am not getting it even though they refused to refund my deposit back (It's $2k but anyway, I don't want to deal with them anymore). I have also found two dealerships with week 32 canceled orders and 95% matched my build (only the wheel color is different but I am okay at this point)- I think the market is slowly changing back to buyer's market as there is actually more canceled order than I thought.

The only reason I know the car was damaged it's because I saw the delivery receipt from the United Road portal, as soon as I saw the receipt shows the vehicle was "damaged", I texted my CA, and he was not only super shocked that I knew but also didn't send me the photo of actual damage. He texted with the delivery recipe that I already had "It was just the front windshield and bumper, we need to order the bumper, easy fix, we will take care of it at no cost and we assure you will see it as brand new when you come."

I contacted his manager and GM and they used hundreds of different excuses to not show me the photo. Don't want to go into too many details here...just two lessons learned:

1. Always track your car through a transportation company if possible (email/online/call), I guess the 1-2 days prep time that the dealer requested also includes fixing some damages that they won't tell you if you don't know.

2. Walk away if you don't like the car, it's $70K of spend at the end of the road, no need to buy something if you don't feel like it. I know it will be a waste of time but hey, it's $70K, and that's not a small amount in most cases. I also managed to find 2 weeks-32 canceled orders in 3 days. Maybe I am the lucky one but the point is I feel CAs nowadays just generally don't care about customers' complaints as there are so many people in line that are just not as picky and fanatic as we are. THIS NEEDS TO CHANGE. Whether it's the hunger marketing or seller's market, those CAs forgot we as the customer are the most valuable asset to run this business.

Side note, I went to test drive AMG GLC 43 yesterday, and there's no way I buy Mercedes in a near future lol It's comfortable inside but that hesitation on acceleration and handling is such a joke at that price point...BMW all the way! Cheers!

Hopefully it all works out for you on the next M40i that you locate. I'd run that deposit situation by someone else before you just give up on it. Doesn't sound right to me, it's not like you're refusing delivery of a perfect vehicle, something happened they are being shady you want to cut ties. Seems like the kind of situation that would warrant a return of good faith funds.

[OciWan]

They will sell that car for sure. They can't keep your deposit. They may hold on to it until they sell the car but you can always threaten legal action and that usually will work.

[SGHCU95]

Originally Posted by Iamthespeed

Update on my damaged 2023 X4 M40i upon truck delivery from the factory:

This is getting super messy, and long story short, I am not getting it even though they refused to refund my deposit back (It's $2k but anyway, I don't want to deal with them anymore). I have also found two dealerships with week 32 canceled orders and 95% matched my build (only the wheel color is different but I am okay at this point)- I think the market is slowly changing back to buyer's market as there is actually more canceled order than I thought.

The only reason I know the car was damaged it's because I saw the delivery receipt from the United Road portal, as soon as I saw the receipt shows the vehicle was "damaged", I texted my CA, and he was not only super shocked that I knew but also didn't send me the photo of actual damage. He texted with the delivery recipe that I already had "It was just the front windshield and bumper, we need to order the bumper, easy fix, we will take care of it at no cost and we assure you will see it as brand new when you come."

I contacted his manager and GM and they used hundreds of different excuses to not show me the photo. Don't want to go into too many details here...just two lessons learned:

1. Always track your car through a transportation company if possible (email/online/call), I guess the 1-2 days prep time that the dealer requested also includes fixing some damages that they won't tell you if you don't know.

2. Walk away if you don't like the car, it's $70K of spend at the end of the road, no need to buy something if you don't feel like it. I know it will be a waste of time but hey, it's $70K, and that's not a small amount in most cases. I also managed to find 2 weeks-32 canceled orders in 3 days. Maybe I am the lucky one but the point is I feel CAs nowadays just generally don't care about customers' complaints as there are so many people in line that are just not as picky and fanatic as we are. THIS NEEDS TO CHANGE. Whether it's the hunger marketing or seller's market, those CAs forgot we as the customer are the most valuable asset to run this business.

Side note, I went to test drive AMG GLC 43 yesterday, and there's no way I buy Mercedes in a near future lol It's comfortable inside but that hesitation on acceleration and handling is such a joke at that price point...BMW all the way! Cheers!

I would contact BMW NA about this....It would be highly unusual that you wouldn't get your deposit back on a product that is damaged in transport and you haven't taken possession of.

[ASAP]

Originally Posted by Iamthespeed

Update on my damaged 2023 X4 M40i upon truck delivery from the factory:

This is getting super messy, and long story short, I am not getting it even though they refused to refund my deposit back (It's $2k but anyway, I don't want to deal with them anymore). I have also found two dealerships with week 32 canceled orders and 95% matched my build (only the wheel color is different but I am okay at this point)- I think the market is slowly changing back to buyer's market as there is actually more canceled order than I thought.

The only reason I know the car was damaged it's because I saw the delivery receipt from the United Road portal, as soon as I saw the receipt shows the vehicle was "damaged", I texted my CA, and he was not only super shocked that I knew but also didn't send me the photo of actual damage. He texted with the delivery recipe that I already had "It was just the front windshield and bumper, we need to order the bumper, easy fix, we will take care of it at no cost and we assure you will see it as brand new when you come."

I contacted his manager and GM and they used hundreds of different excuses to not show me the photo. Don't want to go into too many details here...just two lessons learned:

1. Always track your car through a transportation company if possible (email/online/call), I guess the 1-2 days prep time that the dealer requested also includes fixing some damages that they won't tell you if you don't know.

2. Walk away if you don't like the car, it's $70K of spend at the end of the road, no need to buy something if you don't feel like it. I know it will be a waste of time but hey, it's $70K, and that's not a small amount in most cases. I also managed to find 2 weeks-32 canceled orders in 3 days. Maybe I am the lucky one but the point is I feel CAs nowadays just generally don't care about customers' complaints as there are so many people in line that are just not as picky and fanatic as we are. THIS NEEDS TO CHANGE. Whether it's the hunger marketing or seller's market, those CAs forgot we as the customer are the most valuable asset to run this business.

Side note, I went to test drive AMG GLC 43 yesterday, and there's no way I buy Mercedes in a near future lol It's comfortable inside but that hesitation on acceleration and handling is such a joke at that price point...BMW all the way! Cheers!

I am sorry to hear this. In your case, there is no way I'd keep that car and they would be obliged to give you your deposit back. You cannot accept a new damaged car, that's absurd. I think we are living in an overstimulated / short supply world and absurd things happen.

Find another dealer with a quick allocation for you... or perhaps there are cars local to you in stock already.

[JEP09]

Originally Posted by Iamthespeed

Update on my damaged 2023 X4 M40i upon truck delivery from the factory:

This is getting super messy, and long story short, I am not getting it even though they refused to refund my deposit back (It's $2k but anyway, I don't want to deal with them anymore). I have also found two dealerships with week 32 canceled orders and 95% matched my build (only the wheel color is different but I am okay at this point)- I think the market is slowly changing back to buyer's market as there is actually more canceled order than I thought.

The only reason I know the car was damaged it's because I saw the delivery receipt from the United Road portal, as soon as I saw the receipt shows the vehicle was "damaged", I texted my CA, and he was not only super shocked that I knew but also didn't send me the photo of actual damage. He texted with the delivery recipe that I already had "It was just the front windshield and bumper, we need to order the bumper, easy fix, we will take care of it at no cost and we assure you will see it as brand new when you come."

I contacted his manager and GM and they used hundreds of different excuses to not show me the photo. Don't want to go into too many details here...just two lessons learned:

1. Always track your car through a transportation company if possible (email/online/call), I guess the 1-2 days prep time that the dealer requested also includes fixing some damages that they won't tell you if you don't know.

2. Walk away if you don't like the car, it's $70K of spend at the end of the road, no need to buy something if you don't feel like it. I know it will be a waste of time but hey, it's $70K, and that's not a small amount in most cases. I also managed to find 2 weeks-32 canceled orders in 3 days. Maybe I am the lucky one but the point is I feel CAs nowadays just generally don't care about customers' complaints as there are so many people in line that are just not as picky and fanatic as we are. THIS NEEDS TO CHANGE. Whether it's the hunger marketing or seller's market, those CAs forgot we as the customer are the most valuable asset to run this business.

Side note, I went to test drive AMG GLC 43 yesterday, and there's no way I buy Mercedes in a near future lol It's comfortable inside but that hesitation on acceleration and handling is such a joke at that price point...BMW all the way! Cheers!

I would fight for it unless you signed an agreement stating that the deposit is non-refundable. Check your state's car deposit laws as well. I was successful in retrieving two deposits.

[SpeedyATL]

Didn't read the whole thread, but if you charged the deposit on a CC, call and dispute the charge if they will not refund it.

[bimmeroy]

Sorry to hear about your ordeal Iamthespeed. Agree with the person above that its one thing to agree to let them hold onto deposit till they sell the vehicle (though I would argue even thats wrong), but they cant just pocket the money. Maybe a legal action discussion will loosen their bolts.

[EricVR4]

Originally Posted by lfdal54

The rails in the cargo area if you would please. I'm now in a "dispute" contest with my dealership over these being gone. Especially given the retrofit cost.

Picked the car up and can confirm that there are no rails in the trunk.

Lumbar is there on both driver and passenger seats (Black Vernasca ventilated).

Car also has CarPlay even though it wasn't listed on the build sheet.

[BillsGirlGina]

Originally Posted by EricVR4

Picked the car up and can confirm that there are no rails in the trunk.

Lumbar is there on both driver and passenger seats (Black Vernasca ventilated).

Car also has CarPlay even though it wasn't listed on the build sheet.

Congrats! Enjoy!

[TLEHMANN]

Originally Posted by Iamthespeed

Update on my damaged 2023 X4 M40i upon truck delivery from the factory:

This is getting super messy, and long story short, I am not getting it even though they refused to refund my deposit back (It's $2k but anyway, I don't want to deal with them anymore). I have also found two dealerships with week 32 canceled orders and 95% matched my build (only the wheel color is different but I am okay at this point)- I think the market is slowly changing back to buyer's market as there is actually more canceled order than I thought.

The only reason I know the car was damaged it's because I saw the delivery receipt from the United Road portal, as soon as I saw the receipt shows the vehicle was "damaged", I texted my CA, and he was not only super shocked that I knew but also didn't send me the photo of actual damage. He texted with the delivery recipe that I already had "It was just the front windshield and bumper, we need to order the bumper, easy fix, we will take care of it at no cost and we assure you will see it as brand new when you come."

I contacted his manager and GM and they used hundreds of different excuses to not show me the photo. Don't want to go into too many details here...just two lessons learned:

1. Always track your car through a transportation company if possible (email/online/call), I guess the 1-2 days prep time that the dealer requested also includes fixing some damages that they won't tell you if you don't know.

2. Walk away if you don't like the car, it's $70K of spend at the end of the road, no need to buy something if you don't feel like it. I know it will be a waste of time but hey, it's $70K, and that's not a small amount in most cases. I also managed to find 2 weeks-32 canceled orders in 3 days. Maybe I am the lucky one but the point is I feel CAs nowadays just generally don't care about customers' complaints as there are so many people in line that are just not as picky and fanatic as we are. THIS NEEDS TO CHANGE. Whether it's the hunger marketing or seller's market, those CAs forgot we as the customer are the most valuable asset to run this business.

Side note, I went to test drive AMG GLC 43 yesterday, and there's no way I buy Mercedes in a near future lol It's comfortable inside but that hesitation on acceleration and handling is such a joke at that price point...BMW all the way! Cheers!

I would be pissed and no way Im letting that 2k slide.

[htyw44]

Originally Posted by Iamthespeed

Update on my damaged 2023 X4 M40i upon truck delivery from the factory:

This is getting super messy, and long story short, I am not getting it even though they refused to refund my deposit back (It's $2k but anyway, I don't want to deal with them anymore). I have also found two dealerships with week 32 canceled orders and 95% matched my build (only the wheel color is different but I am okay at this point)- I think the market is slowly changing back to buyer's market as there is actually more canceled order than I thought.

The only reason I know the car was damaged it's because I saw the delivery receipt from the United Road portal, as soon as I saw the receipt shows the vehicle was "damaged", I texted my CA, and he was not only super shocked that I knew but also didn't send me the photo of actual damage. He texted with the delivery recipe that I already had "It was just the front windshield and bumper, we need to order the bumper, easy fix, we will take care of it at no cost and we assure you will see it as brand new when you come."

I contacted his manager and GM and they used hundreds of different excuses to not show me the photo. Don't want to go into too many details here...just two lessons learned:

1. Always track your car through a transportation company if possible (email/online/call), I guess the 1-2 days prep time that the dealer requested also includes fixing some damages that they won't tell you if you don't know.

2. Walk away if you don't like the car, it's $70K of spend at the end of the road, no need to buy something if you don't feel like it. I know it will be a waste of time but hey, it's $70K, and that's not a small amount in most cases. I also managed to find 2 weeks-32 canceled orders in 3 days. Maybe I am the lucky one but the point is I feel CAs nowadays just generally don't care about customers' complaints as there are so many people in line that are just not as picky and fanatic as we are. THIS NEEDS TO CHANGE. Whether it's the hunger marketing or seller's market, those CAs forgot we as the customer are the most valuable asset to run this business.

Side note, I went to test drive AMG GLC 43 yesterday, and there's no way I buy Mercedes in a near future lol It's comfortable inside but that hesitation on acceleration and handling is such a joke at that price point...BMW all the way! Cheers!

Agreed with everyone saying to try and get your deposit refunded. Check out this thread: https://www.reddit.com/r/askcarsales...back_out_of_a/.

[Rottweiler]

Originally Posted by TLEHMANN

I would be pissed and no way Im letting that 2k slide.

Seconded...

[Rottweiler]

Yet another add on for a car that's still thousands of miles away...