05-04-2011, 01:19 PM | #89 |
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Really sorry this has happened, but why not take it back and then meet the requirement for lemoning it? Most likely BMW will just buy it back and then they'll fix it {when they figure it out} and resell it as a CPO.
Why torture yourself with this mechanical nuisance? As I am sure you have said, these are pretty complex new machines that are bound to have some glitches. I would just settle this as fast as possible and either order a new one or wait a bit for the first year's bugs to be ironed out. |
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05-04-2011, 01:23 PM | #90 |
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Don't settle for lemoning the car, when and if that is available. Instead, level with your dealership. Ask for an X5 or a 535i with all the same options you have on your X3 for the same monthly payment (if financed or leased) as the X3 you're giving up. If they don't do it, threaten to inform BMWNA about the dissatisfactory, disobedient, and ineffective service department at Orland Park. Get your lawyer.
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05-04-2011, 01:50 PM | #91 |
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I like juddholland's idea that you do need to be compensated for the huge hassle
after spending $50K {over or close to} for the X3 but if you don't want the suggested x5 or 5 series, then what? If it were me, I'd opt for a new one at a significantly better price {a few thousand less than the previous deal} and they provide me with a new BMW loaner during the wait. Or, if i were done with BMW then I've voted with my wallet and I'd buy something else with cash. My bottom line is life is too short to waste on this. Now, if none of the speculative cures are actionable then it sucks and you may have to lower your expectations. I just don't think a fight with a giant corporation is an option unless there are multiple plaintiffs with the common problem. Again, just my unsolicited 2 cents. Good luck and keep us apprised of the latest. |
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05-04-2011, 02:40 PM | #92 |
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Okay, so...what are you hoping they will do? And if they offer a "fix" or what they think is a fix, will you take it to the same dealer? Would you want another X3? Just wondering what your hope is now or what would make this right in your mind. I would be calling all.day.long
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05-04-2011, 03:03 PM | #93 |
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I also had the routine drive and receive errors....It happened almost every day while not driving on the high way from the day I bought the car.
Anyhow, its up to you if you would like to suggest what fixed my car. It makes very little sense but the fact is, it fixed my car. |
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05-04-2011, 05:59 PM | #94 | |
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My theory was to hope for the best but plan for the worst. During that time I gave the dealership and Subaru every chance to make it right. If it were me in that spot again, I would immediately start the process and see what happens first…a fixed car or a new car. To prolong filing is to prolong the annoyance. |
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05-05-2011, 01:32 AM | #95 |
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IMO, this is a customer service issue with BMWNA. Switching dealers wouldn't help lotus, as they all have to get approval from BMWNA before they can do anything to his car.
I'm not even sure it's a lemon yet, as it doesn't sound like they've taken a serious attempt at fixing the issue. Reflashing the car as they've done obviously isn't going to help. At this point, I'd seriously consider filing a report with the NHTSA. Or at the very least threatening BMWNA with this. If they get enough complaints, they will open an official investigation. |
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05-05-2011, 07:31 AM | #96 |
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Be sure to post about this on their Facebook page where lots of people will see it: http://www.facebook.com/BMWUSA?ref=t...=wall&filter=1 There is someone that usually follows up on complaints on the page. Her email addy is megan@bmwusa.com
Keep us posted. |
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05-05-2011, 09:26 AM | #97 | |
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05-05-2011, 10:03 AM | #98 |
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Doubtful. Hope this gets resolved for Lotus in a way that we can all have a sigh of relief. Time to see what BMW is really made of. Well, that's what I'm waiting to see anyway...
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05-05-2011, 12:01 PM | #99 | |
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I am extremely disappointed in BMW not being very tactful or responsible regarding Lotus' car, however my problem was the same as his, and BMW was very on point when it came to finding a solution. My car is entirely fixed. The only problem with timing was that my dealership lied to me, and shipping took a while. But for your sigh of relief, if nobody was paying attention before--the problem is a faulty transfer case. When they replaced my transfer case, the problem disappeared. So you can breathe easy knowing there IS a solution. The only matter is getting BMW to approve it across the board, so part replacement is quick and painless. |
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05-05-2011, 12:14 PM | #100 |
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05-05-2011, 12:16 PM | #101 |
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05-05-2011, 12:22 PM | #102 |
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@juddholland....didn't mean to take anything away from your situation. I think you have handle this incredibly well, a lot of patience and determination. My comments were two fold. First, I thought that Lotus 7 summarizing his situation was good for him and defined the problem not as the car but the company. Second, BMWNA from the top down needs to improve their service and sales departments.
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05-05-2011, 03:53 PM | #103 | |
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05-05-2011, 06:08 PM | #104 | ||
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I have a full appreciation for Lotus7's problem, and my heart goes out to him and anyone else who should encounter this misfortune, but I was just making sure you all understood that panic need not exist. The car is fixable, but it's going to take a few months before BMWNA is comfortable offering the same solution to all of it's dealers. Sorry if I came off like a kindergartener, I just don't want anyone who reads this thread to not buy the car because they think this is the ultimate overlying unfixable ailment. God forbid the RX beats our beloved X3. |
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05-05-2011, 07:47 PM | #106 |
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As much fun as getting drunk and driving to Jersey sounds, I fear our X3 caravan would soon be joined by paddy wagons and ambulances...
Last edited by xDrive35i; 05-05-2011 at 09:19 PM.. |
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05-06-2011, 10:13 PM | #107 | |
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05-07-2011, 08:32 AM | #108 |
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05-07-2011, 08:49 AM | #109 |
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Having experienced similar fraustrations with other premium brands (mainly Mercedes) I continue to be disappointed by the low level of customer service I have experienced at so many dealers. Delayed cars. Repeated repair returns with the same fault. Lack of loan cars even for service visits. Sorry- we were too busy to spray wash your car. No replies to emails / calls. It is as if their monopoly allows them to get away with it. The tip I was given was look to see how many demo cars a dealer has. Those with the most at launch (I always look for more than 2) have got a better relationship with HQ and so may offer better discounts and be more worried by bad PR that could damage this. I have often bought up to 100miles away from home to get this edge. Has saved me thousands of £ and did again this time around. In my experience strong dealers also tend to have lower staff turnover- another clue to successful service. Sadly local servicing is convenient so returning to those with poorer service can be hard to avoid. Good service is out there. Just hard to find when it should be standard at the prices charged.*
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05-08-2011, 08:28 PM | #110 |
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Thanks for the update Lotus. Keep us posted as to what happens after this attempt to fix it.....
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