04-27-2011, 04:32 PM | #67 | |
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Previous BMWs - 19 others since 1971. |
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04-28-2011, 01:37 AM | #68 |
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It took as long as it did because the dealership lied about contacting BMWNA when I asked them. So that was one week, not to mention the week they had it the first time I brought it in. And then the next week I was on the phone with them for a while trying to get it together, and finally they called BMWNA who said shipping would take 7-10 days, once the part was made. So thats two and a half weeks, and then the part finally came. They said that it would be done on the day of the three week mark, but instead of 21 days total, it was about 25 days of waiting. If the dealership wasn't so full of shit, this wouldn't have happened. However, had they not pissed me off, I would not have the now always standing opportunity to leverage their irresponsible service department behavior whenever I want something.
BMWNA and BMWAG responded accordingly, and applied the correct remedy. If your problem comes back, Lotus, PM me, and I'll be sure to have Perillo give Orland Park a call regarding the issue and how it was fixed. |
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04-28-2011, 04:26 PM | #69 |
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Change all of the wheels???!!! Dear oh dear
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04-28-2011, 04:47 PM | #70 |
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Lotus, best of luck. I really hope it does not come to that, but what you have described so far is abysmal service. Premium brand should mean premium service as well, and your account is truly hair-raising. I wish that joy comes back to you soon.
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04-28-2011, 04:53 PM | #71 | |
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04-28-2011, 06:26 PM | #72 | |
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04-28-2011, 07:31 PM | #73 | |
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Your description of the service process sounds 100% correct based on my years of lurking this forum. Major issue crops up, and the SAs are powerless to do anything without the explicit approval of BMW corporate. Back during the beginning of the HPFP fiasco I was considering getting a 335i and elected to go with Infiniti instead because of this widespread issue that BMW was ridiculously slow to respond to. Guys in these forums had to wait months to get their cars fixed because of this. Ultimately so many ppl had issues the pumps were on backorder nationwide. If it weren't for the impending pressure of an ABC News expose story on the HPFP failures, I don't think BMW would've issued the recall last year. They saw the firestorm Toyota was under and didn't want a repeat situation to happen to them. If you look in the F10/F11 forum, the big issue right now is cars pulling to the right. Multiple guys in that forum are on their second 5'er. Last I checked the thread was 18 pages long. You may want to get in touch with them via PM for tips on how they got BMW to buy their car back, after lots of work the original poster did have his car declared a lemon. I really hope this issue doesn't afflict the X3 like some of the others I've seen over the years on these forums. I hope I don't end up regretting going from my perfectly reliable G35 to an X3 that spends more time at the dealership than my garage. |
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04-28-2011, 08:28 PM | #74 |
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What dealership are you going to? Do you know the Illinois Lemon Laws?
Is My Vehicle a Lemon? In order to be covered by the Illinois Lemon Law, a vehicle must: have a nonconformity that both substantially impairs the use , market value or safety of the vehicle and is not repairable by the dealer or manufacturer in at least four attempts for the same repair, or be out of service for a total of 30 or more business days. The Lemon Law DOES Cover: New Cars (purchased or leased) Light Trucks and vans under 8,000 pounds Recreational vehicles (excluding trailers) Vehicles in their first 12 months or 12,000 miles, whichever occurs first Vehicles purchased in Illinois The Lemon Law DOES NOT Cover: Used Cars Altered or modified vehicles Motorcycles and boats |
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04-28-2011, 09:16 PM | #75 |
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I have (3) lawyers in my immediate family. I know ILL Statute 815.380.1 by heart (The New Vehicle Buyers Protection Act). I also know when I'm being given a run around by a manufacturer. This has nothing to do with the particular dealer.
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04-28-2011, 10:16 PM | #76 | |
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I want to make sure to avoid them |
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04-29-2011, 07:32 AM | #77 |
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I’m also in Illinois.
If we’re shopping at or have been using the same dealer, having a few people bring up the problems you’re having should help to put some fear into them that word is spreading. |
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04-29-2011, 10:45 AM | #78 | ||
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04-29-2011, 11:45 AM | #80 |
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Odd place for my first post.
I Have been viewing this forum for a while now (love it), and this thread in particular as I will pick up my mineral silver 35i tomorrow. Not exactly sure how I would handle it, but seems as though this method will harm the dealer most? Not sure how it works in Kansas but I would likely take the "lemon option" as I would not fault the dealer. They want it fixed, and get paid to fix it, but have their hands tied right now.. Won't make up for the frustration, but that way I would (hopefully) end up with a working X3, get the attention of BMW, and not harm the dealer. hoping for the best |
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04-29-2011, 12:20 PM | #81 | |
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04-29-2011, 10:06 PM | #82 | |
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05-04-2011, 01:19 AM | #84 | |
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05-04-2011, 07:22 AM | #85 | |
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Keep us posted, lotus. I am so sorry this is happening to you and that gorgeous car! |
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05-04-2011, 11:43 AM | #86 |
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I had the exact same errors....get them to check the accelerator switch! I had a faulty one that had sparatic voltage. This caused the computer to not know if I am accelerating or slowing down etc. This fixed my problem.
I was able to trigger the errors by using the electric hand break. engage hand break. shut off car...turn on car...errors appeared. |
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05-04-2011, 12:25 PM | #87 |
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I can say this about Elmhurst BMW... They did a great job in getting the car I wanted and the price I wanted. I went to Laurel to try to get them down to a price I was quoted from another dealer because I honestly live 5 minutes from them and they flat out told me they didn't want my business. I go to Elmhurst BMW(~15 min away) and they did not only meet the price but beat it by a long shot. The guys there SO FAR have been nice
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05-04-2011, 12:58 PM | #88 |
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Phew! I thought you were serious about the Lexus! Did u send photos to BMW with the lemons in the window? Please share with us.....ahhhh, the absurdity of all of this.
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