[Eric SS]

To make a long story short BMW has agreed to buy back my 2023 X3MC because of numerous issues that has caused it to be in and out of the shop for nearly 3 months of the 11 months I've owned it, including a complete engine teardown at one point.

This process is a pain in the ass and they said it can take another month to fully resolve. Has anyone been through this and what can I expect as far as payment goes? Do they take depreciation? reimburse my almost $7,300 in taxes paid? Reimburse for the tint/PPF/ceramic I did to the vehicle when I purchased it? Getting my customer advocate to call/email me back or provide me any information is damn near impossible.

Thanks all.

[TacosRule!]

Mind sharing what were some of the major issues? On my F150 it took about 2 months to resolve after the buyback was approved. They gave me full final purchase price minus months paid, they didnt take depreciation into account. They did not reimburse me for tint or ppf. I yanked all my audio stuff and other upgrades, didnt even bother to put the original stuff back in (speakers, etc).

I dont know if foreign brands are the same. As far as the rest of the add-ons, not sure, I would consult a lawyer. They wont say a thing to you anymore other than "here's your check".

[Eric SS]

Originally Posted by saabster2010

Mind sharing what were some of the major issues? On my F150 it took about 2 months to resolve after the buyback was approved. They gave me full final purchase price minus months paid, they didnt take depreciation into account. They did not reimburse me for tint or ppf. I yanked all my audio stuff and other upgrades, didnt even bother to put the original stuff back in (speakers, etc).

I dont know if foreign brands are the same. As far as the rest of the add-ons, not sure, I would consult a lawyer. They wont say a thing to you anymore other than "here's your check".

The biggest issue was an oil leak coming from the rear of the block that they couldn't figure out. This started day 1. It turned out to be a timing cover crack that took them three trips in to finally figure out. They pulled the tranny multiple times and even ran it on the rack at idle for a while with no tranny in it to see if they could find the leak but couldn't. Unfortunately replacing the rear timing cover on the S58 requires a complete engine disassembly. The head, oil pan, turbos, exhaust manifold, etc all had to come off after they pulled the engine. It was basically torn down to the short block out of the car. This took around 60 days total at the dealer and I am still not comfortable knowing I have had a completely torn down and rebuild S58 with 7,800 miles on the odometer vs. the factory sealed motor. There was also a harmonic vibration at 2k rpms that turned out to be an exhaust rattle that they were able to fix. The last thing was a bad auxiliary cooling pump. This is in addition to all of the rattles they've had to fix and it still has some. I'm sure there were some other issues. We've had it for 11 months and it just hit 8k miles.

Thanks for the info.

[TacosRule!]

Originally Posted by Eric SS

The biggest issue was an oil leak coming from the rear of the block that they couldn't figure out. This started day 1. It turned out to be a timing cover crack that took them three trips in to finally figure out. They puled the tranny multiple times and even ran it on the rack with no tranny in it to see if they could find the leak but couldn't. Unfortunately replacing the rear timing cover on the S58 requires a complete engine disassembly. The head, oil pan, turbos, exhaust manifold, etc all had to come off after they pulled the engine. It was basically torn down to the short block out of the car. This took around 60 days total at the dealer and I am still not comfortable knowing I have had a completely torn down and rebuild S58 with 7,800 miles on the odometer vs. the factory sealed motor. There was also a harmonic vibration at 2k rpms that turned out to be an exhaust rattle that they were able to fix. The last thing was a bad auxiliary cooling pump. This is in addition to all of the rattles they've had to fix and it still has some. I'm sure there were some other issues. We've had it for 11 months and it just hit 8k miles.

Thanks for the info.

Eek, what a nightmare, sorry to went thru this. They may try to give you book/MMR value, in which case it is depreciated value. Dont let them, I would insist on final purchase price minus months paid. Ask for a refund of the PPF and window tint, worst thing that could happen is they say no. If you have anything else that you can pull out, do so.

[Eric SS]

Originally Posted by saabster2010

Eek, what a nightmare, sorry to went thru this. They may try to give you book/MMR value, in which case it is depreciated value. Dont let them, I would insist on final purchase price minus months paid. Ask for a refund of the PPF and window tint, worst thing that could happen is they say no. If you have anything else that you can pull out, do so.

I appreciate your insight. I guess we'll see what they offer. The car is bone stock except for the tint/PPF/ceramic. I did do IND color coded front side markers but I threw away the orange ones so I'll just keep those installed. They can have them

[Rottweiler]

After reading your write up of the engine drama there is ABSOLUTELY no way that you want that car back

I’ll keep a good thought that they make you financially whole or close to it

What a complete nightmare auto buying episode

[Eric SS]

Originally Posted by Rottweiler

After reading your write up of the engine drama there is ABSOLUTELY no way that you want that car back

I’ll keep a good thought that they make you financially whole or close to it

What a complete nightmare auto buying episode

Right? That was the biggest thing for me. This isn't a cheap engine to replace. I really didn't want to have to worry about an S58 and its long term reliability being completely rebuilt by a BMW tech in a service center. I know they're great, but you just never know about all of the torque specs and everything being spot on again and the ability for it to not leak in the future.

[stoked335d]

Had a feeling this was gonna be a lemon buyback. Please post the last 10 digits of the VIN after you complete the process so that by some luck someone on this forum does not buy it with rebranded title thinking it’s all good and fixed. Short of complete new engine replacement that car should be for parts only at this point.
Sorry to hear about your bad experience. Good luck on the next car.

[glennbk]

Are you intending to replace the car with a new BMW? If so, I'd work with the General Manager to get an order in now. Make sure BMW gets you this car at Invoice (minus any incentives), get your allocation prioritized to #1 and ask for financing that matches the vehicle you are getting rid of.

[bouchy]

No, they will reimburse AT MAX what's in the invoice. Be prepared for cuts, because of this hair scratch and that. I'd do it through a lawyer.
So the advice is to avoid X3M Competition, or...?

[Eric SS]

Originally Posted by glennbk

Are you intending to replace the car with a new BMW? If so, I'd work with the General Manager to get an order in now. Make sure BMW gets you this car at Invoice (minus any incentives), get your allocation prioritized to #1 and ask for financing that matches the vehicle you are getting rid of.

The wife is soured on BMW so no new one for now. I still use my M4 as my daily but her new car won't be a BMW unfortunately.

[Eric SS]

Originally Posted by bouchy

No, they will reimburse AT MAX what's in the invoice. Be prepared for cuts, because of this hair scratch and that. I'd do it through a lawyer.
So the advice is to avoid X3M Competition, or...?

Is this from experience or just your thoughts?

Also, I love the X3MC and would buy another one. I think this was just a bad one. I wouldn't let this keep you from thinking about one.

[TacosRule!]

Originally Posted by Eric SS

Right? That was the biggest thing for me. This isn't a cheap engine to replace. I really didn't want to have to worry about an S58 and its long term reliability being completely rebuilt by a BMW tech in a service center. I know they're great, but you just never know about all of the torque specs and everything being spot on again and the ability for it to not leak in the future.

They'll ship you a crate engine and have the local techs install it. If they are over their head on it, they'll send field engineers from NJ to do the work. Your point still stands. You bought a new car with a new engine assembled at the factory. I wouldn't want a rebuilt car done by local techs either.

Good luck, keep us posted.

[deeve]

Originally Posted by bouchy

No, they will reimburse AT MAX what's in the invoice. Be prepared for cuts, because of this hair scratch and that. I'd do it through a lawyer.
So the advice is to avoid X3M Competition, or...?

Use a lawyer is solid advice. I had a lemon once and used a lawyer. The process was stressful but easy from my standpoint. The manufacturer paid the lawyer fees and if it impacted my settlement I didn't see it. I got what was owed to me-nothing more but also nothing less. I would not have been able to do it as easily, or at all, without someone fighting for me. I absolutely would not go through this without an attorney that specialized in lemon law stuff.

Dave

[383vett]

BMW bought back my M40i and the process was very easy. My vibration issue was brought to their attention at around 2000 miles. After 3 or 4 attempts and over 30 days out of service to rectify the problem, they agreed to buy the car back. The car was over 20 months old and had over 18000 miles at the time the car was turned in. The mileage charged was based on a formula using the 2000 miles driven. The final check was for what I paid for the car including California sales tax and registration fees minus about $1800 for the 2000 miles driven. It was a very fair transaction and I didn't need to go through a lawyer. Just make sure everything is documented and that paperwork is saved.

[Eric SS]

Originally Posted by 383vett

BMW bought back my M40i and the process was very easy. My vibration issue was brought to their attention at around 2000 miles. After 3 or 4 attempts and over 30 days out of service to rectify the problem, they agreed to buy the car back. The car was over 20 months old and had over 18000 miles at the time the car was turned in. The mileage charged was based on a formula using the 2000 miles driven. The final check was for what I paid for the car including California sales tax and registration fees minus about $1800 for the 2000 miles driven. It was a very fair transaction and I didn't need to go through a lawyer. Just make sure everything is documented and that paperwork is saved.

Thanks for the info. Was the 2,000 miles driven based on when you started the process to when it was returned?

[383vett]

Originally Posted by Eric SS

Thanks for the info. Was the 2,000 miles driven based on when you started the process to when it was returned?

The 2000 miles were the miles accumulated before BMW was informed of the issue. That was deemed to be my use of the car. The remaining miles were essentially on BMW's dime. I drove the car for almost 2 years, 18000 miles and lost only $1800. They were very fair. I went through a department within BMWNA that deals with buy backs.

[Raphael X4]

I believe Arizona has it's own Lemon Law.
Therefore your experience will be different from users in other states.

I would just google the Lemon Law and read up on your rights.

[bouchy]

Originally Posted by Eric SS

Is this from experience or just your thoughts?

Also, I love the X3MC and would buy another one. I think this was just a bad one. I wouldn't let this keep you from thinking about one.

From other users' own experience here in Europe. Once you give them your money, they will do literally anything not to buy back. You should have checked during buying is their answer. I do not recommend to solve it with a dealer, that has manipulation skills to persuade you that everything is OK. Only with the owner/director of the dealership, then with the manufacturer, then through a lawyer. People had serious problem when they wanted to complain. Money is money.