10-16-2018, 07:20 PM | #2 |
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10-16-2018, 07:47 PM | #3 |
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If you had the work done at BMW dealerships, it shouldn't be that hard to convince them otherwise on the oil change interval issue they are claiming.
I'd be furious.
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10-16-2018, 08:46 PM | #4 | |
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I think it would be pretty rare that the conditioned based oil change interval would fall below 10K miles- I think one would have to drive in a LOT of heavy city traffic much of the time to see that occur. Still, I suppose Dealer could argue no fault as CBM was not followed. Not using BMW's Long-Life oil might be one way the Dealer could wriggle out of responsibility- a technicality but would not be surprised if they play that card. Maybe time to detail your story and get BMW NA in the loop; nothing to lose and maybe you'll get concession on cost for new motor. Good luck/Bill |
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10-16-2018, 09:14 PM | #5 | |
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It wasn't as if I was pouring oil in out of a laundry detergent bottle... this is where I worked for the first half of car ownership, after I became a realtor I did all the oil changes at home with Liqui Moly or Mobil 1 and Mahle OEM filters..... I just don't get how they can deny fixing a car that had 0 issues and went in and out of a dealership 3 times in a month after it's initial visit then less than 1k miles later am told it needs an engine. |
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10-16-2018, 09:15 PM | #6 | |
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Meanwhile this is an engine that recommended 15k intervals when sold. |
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10-16-2018, 09:54 PM | #7 |
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Honestly OP, the only thing I'd do at this point is write a letter to BMW NA explaining the situation with all the proof. Send it certified to the highest employee you can find and they won't miss it. Just be polite, but generally they are willing to extend an arm when you reach out like that with a clear and polite case for your side.
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10-16-2018, 10:51 PM | #8 |
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Since this is a 2013 N20, are you sure this is not the timing chain guide issue that has ruined so many 2013 N20s? Demand to see the sludge. Seriously. I have my doubts.
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10-17-2018, 06:49 AM | #9 | |
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10-17-2018, 08:31 AM | #10 | |
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I too would find it hard to believe there is sludge with the oil change intervals mentioned. It seems your only recourse is to follow doodlebro advice and write a polite letter to BMW NA. |
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10-17-2018, 08:53 AM | #11 | |
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If there was an issue caused by oil intervals, why wouldn't of BMW caught it knocking or making noise during one of the last 3 visits to the shop while it was under warranty? How does a car go from running perfectly with NO signs of knocking or noise to making a loud knocking noise in 1k miles? It had been starved of oil at some point while in BMW's hands. Rod bearings and thrust bearings don't just magically deteriorate unless they are ran without oil. An 89k mile good running car doesn't go to a rod knocking one at 90k miles if nothing has changed. My whole gripe is that I believe a technician at BMW probably cranked or let the car run while doing oil filter housing gasket or turbo oil line repair job and that caused the bearings ( unsure if thrust or rod at this point) to get beat up and start knocking. |
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10-17-2018, 09:07 AM | #12 | |
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10-17-2018, 09:10 AM | #13 | |
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10-17-2018, 09:11 AM | #14 | |
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A rod bearing doesn't disintegrate over 1k miles of driving on regular roads after an OEM oil change and service is performed. If there was a pre-existing issue caused by my mis-maintaince of the vehicle it should of been apparent during the 3 prior visits to me returning it with a metallic noise. The fact that my car never had a drive-train issue, then had 2 after bringing it to the dealer and then the 3 rd visit in a month they tell me it needs a motor..... |
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10-17-2018, 09:15 AM | #15 | |
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Last edited by omasou; 10-17-2018 at 09:21 AM.. |
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slowestM212.50 |
10-17-2018, 10:22 AM | #16 |
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....let's all thank Riick for his kind and knowledgeable contributions to this thread and wish him and the plastic timing chain guides in his N20 engine a bright future-
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slowestM212.50 deleted_397282_c43ae5ea84160.50 |
10-17-2018, 12:00 PM | #18 | ||
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You say they did something in the last three visits that caused the oil starvation. Based on the work they did, it seems plausible. You need to prove to BMW NA that your version is correct. Lastly, if you had sludge that threw a clot and kill the engine, why didn't the tech document the sludge on the first visit when he had the oil filter housing off? |
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10-17-2018, 06:33 PM | #19 |
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The initial post has been deleted so I don't have the whole story here, but piecing it together from the replies (the helpful ones, anyway), I would definitely ask them to see the sludge.
When I dealt with a local BMW stealership and BMW NA on a used X3 I purchased from a non-BMW dealership, they balked at repairing/replacing a turbo that was leaking oil into the intake under warranty, citing lack of oil change records. After a bunch of work on my behalf, I was able to track down the records of oil changes having been done by other shops through the previous owner. Once presented with that info, the BMW stealership and NA suddenly changed their story, saying they had found sludge in the engine, indicating the wrong oil was used. Why wasn't that brought up as the issue to begin with? At that point I just washed my hands of it, took the vehicle back to the dealership I had bought it from and they credited me the purchase price. I bought another X3 through them, one that hadn't even hit 11k miles yet. Had BMW do the oil changes under the maintenance plan and I've done the oil changes every 6k miles ever since then. I've recorded myself with a GoPro while doing each of the oil changes with LL-01 certified oil and Mann filters. This way if anything happens I have proof they were done and done correctly with more than adequate parts/materials. Looking back on it, it was probably just the oil feed line for the turbo, but I hadn't really researched it much back then. Otherwise I would have asked them about that part. I should have asked them to see the sludge. Moral of the story - do your own research on this - ask them to see the sludge and although it doesn't guarantee action (didn't in my case), definitely get BMW NA involved. |
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10-17-2018, 06:58 PM | #20 |
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+1...these forums are really valuable but as usual it only takes one person to wreck the conversation!
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