09-16-2011, 11:42 AM | #1 |
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Production video missing?
Has anyone had an issue with their production video never showing up? I was able to track my vehicle using the production number during the entire process. However, I took delivery of it 3+ weeks ago and still have yet to get the production video. Called BMW NA but they didn't seem to be any help (their only suggestion was check my spam folder, but it's not showing up when I login to my account either). Any suggestions as to how to get ahold of my production vid?
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09-16-2011, 03:25 PM | #3 |
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I got my video delivered to my mailbox July 2nd, but it has never worked and they said it will never work I was told they had video production problems in July and video's were lost along the way. Mine was one of them. They sent me a "general" building of the X3 video that isn't customized as a replacement to view. Sounds like if you haven't gotten the video, you probably won't be getting one
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09-17-2011, 12:30 AM | #5 |
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Mine was built first week sept and worked fine. I saw it almost a week before delivery. Whatever glitch they had w your Aug builds was fixed. How did you get on DVD?
It's such a cool feature hope you get it resolved
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09-17-2011, 09:04 AM | #6 |
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ugh, that stinks! I know it's not really a big deal, but when they hype it up on the configurator page and also when you login to your account it would be nice if they could actually deliver!! I was looking forward to seeing mine!
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09-23-2011, 07:24 AM | #8 |
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I escalated mine and they worked on it for a month (calling me once a week to tell me they were still try to resolve the problem). After a month they sent me a generic video and said "sorry", can't be fixed
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09-23-2011, 05:05 PM | #10 |
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Out of curiosity... when did your cars go into production? Mine supposedly started production 8/11 but didn't finish production until the 18th (so I have doubts as to whether it truly started on the 11th). My video is still MIA though... so it seems like more than just the july videos were lost
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09-23-2011, 09:41 PM | #11 |
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Mine finished production July 1st. I know they had problems off and on for most of July
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09-30-2011, 08:17 PM | #14 |
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Got the weekly call yesterday. They are waiting to hear from "marketing" I think it was. Hope to have an answer next week. I wonder what they'll find?
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09-30-2011, 08:50 PM | #15 |
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Yeah, that sounds about right. Won't be long now and your generic video will show up in your account. Sucks to be us
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10-05-2011, 03:57 AM | #16 |
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Wow... mine finally showed up today! I don't think mine was ever escalated. The guy I spoke to gave me the typical canned answers (that you could tell he was clearly reading from a computer) about how I should check my spam folder, etc. Today I woke up to an email telling me my production video was in my account. Logged in... and sure enough... it's my actual X3, not a generic vid (and all of the cameras worked). Granted, mine was produced a bit later than both of yours... but maybe there's still a bit of hope?
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10-11-2011, 09:06 PM | #18 |
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Well guys, I shouldn't be such a pessimist. I assumed that the build video wasn't in the cards. But, today it arrived! No idea how or why it took so long.
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10-12-2011, 07:14 AM | #20 |
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Wish mine had been detoured. Now I'm stuck with a generic video
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10-12-2011, 06:34 PM | #21 |
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11-09-2011, 11:54 AM | #22 |
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i dont have a production video yet, x3 is on the carrier so now what? lol
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