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i'm not surprised with lexus being on top..every lexus dealership i went too has had excellent customer service from sales to service..also their cars have good resale value and are reliable.
i'm surprised with mercedes being so high...i always receive crap customer service from them. Unless you look like your 65+ yrs old.
BMW makes great driving cars and has pretty good service. i can see them at 3. I figured it would be lexus or porsche would be 1 or 2.
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