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      06-12-2019, 07:26 AM   #30
eljay
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Drives: ///M + E91
Join Date: Jun 2010
Location: NS

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Despite all the "stealership" comments, this is positive for us consumers.
It gives techs access to expert advice or information or live assistance quicker.
So, instead of someone taking apart your engine and then waiting for an expert tech to fly in for a couple of days or sending a suspect part away while your car sits on the lot or lift, that expert can guide the tech on the ground to a proper diagnosis. Savings for dealership? Yes, but also for us common folk.
It will certainly change the nature of techs work and, I suspect, the jobs will now have to be billed by the type and other units of work that is not based on hours and minutes.

Over time, as this becomes more common tech (i.e. not just one pair of glasses per dealership that break and they are done) you can also aggregate the data and the video recordings to improve procedures further, classify whether future faults may be related to previous bad procedures or sloppy work etc.

So, thumbs up from me.

And no, I don't work for BMW. I wish I did!
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