[Macanakey]

Here's to hoping that your dealer is willing to go to bat for you against Corporate. If your service guy pushes hard enough, you may be able to get some satisfaction. If you continue to get push-back from corporate, escalate to the regional rep. It helps to have the actual rep come & see the issue first-hand, vs. dealing with sound clips & videos.

We've done that with an issue with a different brand. Once the regional rep got involved, our issue got fixed under warranty.