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Caravan for shuttling to/from work is normal for scheduled same day service, dealership usually has one heading west, north and east and you can arrange for the return trip at any time. I would expect it to be clean and the driver professional, which it always has been so far. The reality is that BMW doesn't make a vehicle that can fit 5-7 adults comfortably for shuttling.
For anything multi-day or warranty/unscheduled like a failure of some kind I've always been given a loaner.
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Now: 2019 G01 X3 ///M40i Graphite Metallic
Sold: 2012 535i, 2009 328i
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