[nazali]

Helps !

I'm trying to write a document up, and for the life of me my brain has been scrambled.

What is the term/phrase or word, for the group, which is dedicated to Day 1 support.

So lets say, you have a project which goes live, and there usually is a dedicated team, who just look at issues on day 1 of the rollout, they also have dedicated people at places in the business (SUPER USERS) who are trained to train the new users coming on.

But to avoid calls going to L1/Tier 1 calls get re-directed to them to deal with directly, this might be just for the day, week or longer

After that it transitions to the helpdesk

I can't remember for the life of me, I just keep coming up with Aftercare, but I swear there may be something else, BTW, google draws a blank