Quote:
Originally Posted by Bob in IL
We bought our 2019 3 weeks ago and prior to purchase I got a hold of a CR. They recapped how they do their ratings etc. They bought an X3 and like it based on their Road Test etc. The Reliability info comes from their Owners Survey. I guess it's good to be aware of issues being reported. Obviously not a deal breaker for us but good to know.
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Exactly. It's a projection based on owners' experiences collected in a standardized way.
My approach is to address all concerns with the dealer immediately (no waiting for the next scheduled service) as a way of catching issues early.
Having responded in the past to CR's survey, the question reads something like, "In the past year, have you had an issue you consider major..." Phrased that way means the car could be perfect now but still end up being rated unreliable.