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Originally Posted by kevink1
Which raises a question. Assume you always had your vehicle serviced at a BMW dealership. Sold it 3 years later, and the person who bought it didn't know what dealership. Will that be in the system? Go to the closest dealership, will they have this information?
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My understanding is that the records stay in the BMW overall system under the VIN so that it can be serviced by any BMW dealership.
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Especially with the "Free" maintenance for 4 years. Why NOT go to the dealership for oil changes unless it was 3 hours away and you didn't want to take the time?
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Totally agree with you here. However, with this being a vehicle that was owned by a fleet for the first 30,000 miles of its life, that fleet probably performed its own maintenance on their vehicles. As silly as it sounds, when you're working with that many vehicles, its cheaper and easier just to do the work quickly in house. I'm working on figuring out which fleet owned it so I can check to see if they have the records, but that is proving to be a challenge.
For those here believing the dealership is in the right in denying this warranty claim.....do you believe that this (or any) vehicle went 30,000 miles without an oil change? I've worked in the automotive industry for over a decade and I can tell you it would be next to impossible. Additionally, while we don't currently have records of oil changes, BMW does not have proof that the oil WASN'T changed at least once if not multiple times in that first 30,000 miles.
Again though, this is getting away from the root issue. If the oil had not been changed in that first 30,000 miles, could they causally connect that fact with the failure of a non-friction part, a seal? The answer is that they cannot, at least not based on the diagrams I have seen of this turbo unit.