Cracked windscreen - no replacements available - XBimmers

benedirk · 08-02-2012, 08:45 AM

Hi,

The X3 picked up a small crack in the windscreen last week. Autoglass came round on Monday to replace it. They had confirmed beforehand that it didn't have the HUD or the grey sun-stripe, however they managed to arrive with a screen that wasn't for cars with auto lights and wipers (given they are standard in the UK, this seemed a bit odd). The guy who was due to change it was pretty miffed, he said there are something like 15 different screens available for some bmws.

We currently have no ETA for a new screen as there are none available in the UK, not even directly from BMW. Just glad it is only a small crack and still perfectly driveable!

Ben

Yeltzer · 08-02-2012, 09:02 AM

Well that's bloody great isn't it. Thankfully have only ever had one crack in 17 years of motoring but to not have ANY in the country is frankly, shit

Ant Man · 08-03-2012, 04:00 PM

Quote:

Originally Posted by benedirk

Hi,

The X3 picked up a small crack in the windscreen last week. Autoglass came round on Monday to replace it. They had confirmed beforehand that it didn't have the HUD or the grey sun-stripe, however they managed to arrive with a screen that wasn't for cars with auto lights and wipers (given they are standard in the UK, this seemed a bit odd). The guy who was due to change it was pretty miffed, he said there are something like 15 different screens available for some bmws.

We currently have no ETA for a new screen as there are none available in the UK, not even directly from BMW. Just glad it is only a small crack and still perfectly driveable!

Ben

Having a suitable supply of parts is basic logistic management! What a shambles. They could raise an emergency part request.

Have you made your dealer and BMW UK aware?

sfax · 08-03-2012, 05:19 PM

That is so poor. Concerned myself now as I have a UV protection windscreen with grey shade band which I assume will be less common than the standard. I had to have my windscreen replaced twice on my last car in 3 years.

The guys in the US have seem to have no parts available and have to wait for everything to be shipped from Germany despite the fact the X3 is made there. Seems like BMW just couldn't give a toss really and the cheapest option is just to make you wait. Poor show.

There is a chance that this is just a communication issue though. Worth contacting BMW directly as Autoglass might be wrong

HighlandPete · 08-04-2012, 05:32 AM

Quote:

Originally Posted by sfax

That is so poor.....

..... Seems like BMW just couldn't give a toss really and the cheapest option is just to make you wait. Poor show.

There is a chance that this is just a communication issue though. Worth contacting BMW directly as Autoglass might be wrong

This is not just a BMW issue, seems it is the way with many manufacturers.

We have a VW which when it was time to renew tyres, there were none in the UK, not even with VW. No one had started to import the particular tyre size/specification which was now on vehicles for at least six months.

We had to fit a pair of different brand tyres while we waited, which didn't work on the vehicle, they had to come off (to get the handling back) when the correct tyres were available in the UK.

HighlandPete

RichardBR · 08-14-2012, 03:51 AM

Quote:

Originally Posted by HighlandPete

This is not just a BMW issue, seems it is the way with many manufacturers.

We have a VW which when it was time to renew tyres, there were none in the UK, not even with VW. No one had started to import the particular tyre size/specification which was now on vehicles for at least six months.

We had to fit a pair of different brand tyres while we waited, which didn't work on the vehicle, they had to come off (to get the handling back) when the correct tyres were available in the UK.

HighlandPete

Got a cracked windscreen after driving through Europe, reported it 10 days ago and are replacing it today cause I only came back yesterday. They sounded like they had it in stock since they wanted it in earlier. Was quick and hopefully they give me the correct windscreen. Have climate comfort windscreen with the grey banner on top. Time will show...

RichardBR · 08-14-2012, 11:05 AM

Close, but no cigar. Of course they gave me a windscreen without the climate comfort

Amateurs...

They will replace it later

sfax · 08-14-2012, 12:05 PM

Quote:

Originally Posted by RichardBR

Close, but no cigar. Of course they gave me a windscreen without the climate comfort

Amateurs...

They will replace it later

Amateurs is way too polite

I have a climate comfort windscreen too so I eagerly await the outcome. Good luck

benedirk · 08-14-2012, 04:22 PM

We are finally getting the new screen tomorrow.... hopefully the correct one ....

RichardBR · 08-26-2012, 02:16 PM

Quote:

Originally Posted by sfax

Amateurs is way too polite

I have a climate comfort windscreen too so I eagerly await the outcome. Good luck

Finally correct. They found it in Germany and took 1 week to get to the shop. All good now...

RichardBR · 11-01-2012, 07:05 AM

Quote:

Originally Posted by RichardBR

Finally correct. They found it in Germany and took 1 week to get to the shop. All good now...

Still close... but closer than ever.

They actually called me on september 1st to tell me they couldn't get hold of the correct windscreen. This was the day before the planned installation.

The order remained in their system, and finally... Today my car is in the shop to get the correct windscreen in place... Fingers crossed for the actual correct windscreen and no more cockups.

RichardBR · 11-05-2012, 03:29 AM

Quote:

Originally Posted by RichardBR

Still close... but closer than ever.

They actually called me on september 1st to tell me they couldn't get hold of the correct windscreen. This was the day before the planned installation.

The order remained in their system, and finally... Today my car is in the shop to get the correct windscreen in place... Fingers crossed for the actual correct windscreen and no more cockups.

It's finally replaced. I have the comfort windscreen in place now...

dchao · 11-05-2012, 05:32 AM

Quote:

Originally Posted by RichardBR

It's finally replaced. I have the comfort windscreen in place now...

Took *two* month??

Don't they have UPS in Europe?

BMW parts logistic department should be fired!

Creating millions types windshield for just one model is really good for the initial profit, but very confusion for after sales service.

RichardBR · 11-05-2012, 08:09 AM

Quote:

Originally Posted by dchao

Quote:

Originally Posted by RichardBR

It's finally replaced. I have the comfort windscreen in place now...

Took *two* month??

Don't they have UPS in Europe?

BMW parts logistic department should be fired!

Creating millions types windshield for just one model is really good for the initial profit, but very confusion for after sales service.

True. It's incredible...

saggo · 11-06-2012, 01:41 PM

I cracked the screen in my new X3 and had it changed by the supplying dealer, paid for by BMW insurance. The total cost was over £1000 fitted and I had to wait for nearly three weeks since my particular screen was out of stock in Europe. I had to have one of the A pillar painted trim strips replaced since it would not fit properly once the screen had been fitted (I heard that one of the retaining clips broke when they removed the original trim) This resulted two further visits to the dealer since they forgot that the trim strip needed painting the first time!

I've attached a copy of the quote, interesting to see the list of parts required.

08-02-2012, 08:45 AM	#1
benedirk New Member Drives: X3 2.0D SE Join Date: Mar 2012 Location: UK Posts: 16 iTrader: (0)	Cracked windscreen - no replacements available Hi, The X3 picked up a small crack in the windscreen last week. Autoglass came round on Monday to replace it. They had confirmed beforehand that it didn't have the HUD or the grey sun-stripe, however they managed to arrive with a screen that wasn't for cars with auto lights and wipers (given they are standard in the UK, this seemed a bit odd). The guy who was due to change it was pretty miffed, he said there are something like 15 different screens available for some bmws. We currently have no ETA for a new screen as there are none available in the UK, not even directly from BMW. Just glad it is only a small crack and still perfectly driveable! Ben
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08-02-2012, 09:02 AM	#2
Yeltzer Second Lieutenant Drives: F25 xDrive 20d M Sport Join Date: Nov 2008 Location: West Mids & Worcs Posts: 285 iTrader: (0)	Well that's bloody great isn't it. Thankfully have only ever had one crack in 17 years of motoring but to not have ANY in the country is frankly, shit __________________ F25 xDrive 20d M Sport in Alpine White, Pro Nav, Auto 'Box, 19" Wheels, Visibility Pack, Heated Seats, Reverse Cam w/ Top View, Sun Protection Glass, DAB radio

08-03-2012, 05:19 PM	#4
sfax Brigadier General Drives: BMW X3 2011 F25 Join Date: Nov 2010 Location: Berkshire, UK Posts: 3,774 iTrader: (0)	That is so poor. Concerned myself now as I have a UV protection windscreen with grey shade band which I assume will be less common than the standard. I had to have my windscreen replaced twice on my last car in 3 years. The guys in the US have seem to have no parts available and have to wait for everything to be shipped from Germany despite the fact the X3 is made there. Seems like BMW just couldn't give a toss really and the cheapest option is just to make you wait. Poor show. There is a chance that this is just a communication issue though. Worth contacting BMW directly as Autoglass might be wrong __________________ BMW X3 (F25) xDrive20d SE . . titanium silver . . titanium front grille . . 309s . . xline . . xenons . . black leather . . alu trim . . professional multimedia package . . dynamic package . . climate package . . electric seats . . folding mirrors . . servotronic steering . . DAB radio . . business speakers . . sun protection glass . . split rear seats . .

11-06-2012, 01:41 PM	#15
saggo Private Drives: X3 30d M Sport Join Date: Aug 2012 Location: Worcs Posts: 57 iTrader: (0) Garage List 2013 BMW X3 30d M S ... [0.00]	I cracked the screen in my new X3 and had it changed by the supplying dealer, paid for by BMW insurance. The total cost was over £1000 fitted and I had to wait for nearly three weeks since my particular screen was out of stock in Europe. I had to have one of the A pillar painted trim strips replaced since it would not fit properly once the screen had been fitted (I heard that one of the retaining clips broke when they removed the original trim) This resulted two further visits to the dealer since they forgot that the trim strip needed painting the first time! I've attached a copy of the quote, interesting to see the list of parts required. Attached Images __________________ X3 30d MSport in AW Red Brown Trim Media Pack Vis Pack Cold Weather Pack Electric Seats Towbar Reverse Cam Internet Bluetooth with Telematics DAB Business Loudspeaker Mobile Apps

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08-14-2012, 11:05 AM	#7
RichardBR Second Lieutenant Drives: 2012 BMW X3 30D Msport DSB Join Date: Dec 2011 Location: Bergen, Norway Posts: 231 iTrader: (0)	Close, but no cigar. Of course they gave me a windscreen without the climate comfort Amateurs... They will replace it later

08-14-2012, 04:22 PM	#9
benedirk New Member Drives: X3 2.0D SE Join Date: Mar 2012 Location: UK Posts: 16 iTrader: (0)	We are finally getting the new screen tomorrow.... hopefully the correct one ....