Picked up my 2011 X3 28i Saturday

acove · 01-31-2011, 09:35 AM

Car drives great, has a lot of power, nice and smooth compared to the old model. iDrive is much easier to use than in my 2008 5 series. Much nicer overall than the old x3. We considered getting a 2010 x3 but decided to wait. I thought the handling was going to be much more on point as the 328xi we used to have, but it is a truck and still handles better than any truck I ever owned.

All of that being said. There was an issue with our order, the dealer ordered it with the wrong interior trim so of course we weren't happy. My options were to either place a new order or take what they had ordered for me since they wouldn't change the 5 pieces of trim for me. The reasons they gave me why they couldn't do it after the fact were ridiculous. Little did they know, I used to be a technician there a long time ago and I also worked in a body shop for several years so I know what's involved, what a joke. They did take some money off the price but it wasn't about the money, if we couldn't afford the truck we wouldn't have purchased it.

The issue had nothing to do with the CA, it was the manager who put the order through at the dealer. What a big disappointment. We placed the order mid November. My wife didn't care what we did at that point, it wasn't like we didn't have 2 cars already. I wasn't going to take it but I really don't care too much about interior/exterior colors. The truck colors were picked out by my wife since it's hers and I liked them, I was unhappy because it was hers and we waited so long for it. This is the first time we custom ordered something and def. the last.

Anyway, bottom line is my CA tried making it work the best he could. The Finance Manager I dealt with that day was great. The other people I dealt with, not so much. After this experience, I wouldn't order another one from them. It's a shame, this is our 3rd BMW and this being the second from this dealership.

I don't really want to hear what everyone else would have done or would do in this situation, I had a choice of not taking it but decided to take it anyway.

My point of posting this is to make sure that you all confirm what has been ordered with a print out. I wasn't given one. I just assumed they were able to place the order with the options I wanted. Clearly, they couldn't handle it. Don't go by what it shows online either. Mine had the correct trim online.

Good luck everyone.

Tauvil · 01-31-2011, 10:07 AM

Yikes, sorry to hear about your misfortune. This is a HUGE concern of mine as, while I like my CA on a personal level (he's placed me in my previous 2 BMWs and is as friendly as it gets), he's also nearing retirement and I've caught him on several occasions forgetting things I've told him, including specifics on my order's specs. It would be nice if a completed order generates an automatic email to the buyer with all order details. I'd feel much better than the 100% verbal ordering process I've experienced.

Anyway, fingers crossed. Ordered late-December with a mid-February production date.

Glad you're enjoying the new car!

Sp82 · 01-31-2011, 10:10 AM

dont let it be your last time custom ordering a BMW...I've custom ordered my wifes X3, my 335, and my previous 4 BMW's, and my 2 others in my family, and we've NEVER had a problem with our order..just double check your order sheet next time!

also

acove · 01-31-2011, 10:22 AM

I'll post some pics, just didn't have any time yet and the weather has been horrible up here. I was going to take some pics the day of pickup but forgot my camera and I didn't want to snap any with my phone. When my wife gets back from her work trip with the truck, will post some.

kmarei · 01-31-2011, 12:02 PM

Quote:

Originally Posted by acove

Car drives great, has a lot of power, nice and smooth compared to the old model. iDrive is much easier to use than in my 2008 5 series. Much nicer overall than the old x3. We considered getting a 2010 x3 but decided to wait. I thought the handling was going to be much more on point as the 328xi we used to have, but it is a truck and still handles better than any truck I ever owned.

All of that being said. There was an issue with our order, the dealer ordered it with the wrong interior trim so of course we weren't happy. My options were to either place a new order or take what they had ordered for me since they wouldn't change the 5 pieces of trim for me. The reasons they gave me why they couldn't do it after the fact were ridiculous. Little did they know, I used to be a technician there a long time ago and I also worked in a body shop for several years so I know what's involved, what a joke. They did take some money off the price but it wasn't about the money, if we couldn't afford the truck we wouldn't have purchased it.

The issue had nothing to do with the CA, it was the manager who put the order through at the dealer. What a big disappointment. We placed the order mid November. My wife didn't care what we did at that point, it wasn't like we didn't have 2 cars already. I wasn't going to take it but I really don't care too much about interior/exterior colors. The truck colors were picked out by my wife since it's hers and I liked them, I was unhappy because it was hers and we waited so long for it. This is the first time we custom ordered something and def. the last.

Anyway, bottom line is my CA tried making it work the best he could. The Finance Manager I dealt with that day was great. The other people I dealt with, not so much. After this experience, I wouldn't order another one from them. It's a shame, this is our 3rd BMW and this being the second from this dealership.

I don't really want to hear what everyone else would have done or would do in this situation, I had a choice of not taking it but decided to take it anyway.

My point of posting this is to make sure that you all confirm what has been ordered with a print out. I wasn't given one. I just assumed they were able to place the order with the options I wanted. Clearly, they couldn't handle it. Don't go by what it shows online either. Mine had the correct trim online.

Good luck everyone.

what trim did you get and what trim did you want?
we got the standard wood trim
and my wife now likes the aluminium trim
maybe we can trade

acove · 01-31-2011, 02:55 PM

We wanted Aluminum as well but Fineline Siena wood trim was installed. I would have at least settled for Fineline Wave Wood Trim .

Nahoa · 01-31-2011, 07:47 PM

Sorry to hear about mess-up with your order. It's not like it's rocket science. You pick the stuff, they itemize it, they give you a price. You'd think they could key it in properly. Not like there's much else to do. A little focus and it's nailed. I'd be seriously bummed; as you said, particularly so if it was for my wife. Bummed for y'all and a bit worried about mine that's on order! I confirmed 4 times, I hope that was enough.

acove · 02-03-2011, 07:46 PM

Here are some pics as I promised. Was taken later in the day. I snapped some with the flash and some without the flash which is why some are grainy. Now that I have driven it more, I'm really impressed with the way it drives. A lot more zippier than my 5 series.

Exterior Color: Jet Black
Interior: Leather Nevada Mojave
Trim: Fineline Siena wood trim

JamesBimmer · 02-03-2011, 07:51 PM

Looks great! I originally had that color combo, changed, and am now regretting it!

acove · 02-03-2011, 08:02 PM

Glad you like it. We didn't order it with the wood trim, we wanted the aluminum, but I'm kinda diggin it now!

fedinand · 02-03-2011, 08:05 PM

I think it goes better with the wood than the aluminum. I think this is another color similar to chestnut that is hard to get a good grasp on the color from pics - is it more brown or is it more grey?

maestroX2 · 02-03-2011, 08:32 PM

Nice color. We ordered space gray/mojave/wave wood. What all weather mat u hvae? Bmw?

Brutus1 · 02-03-2011, 08:50 PM

Are those the standard wheels that came with yours or part of a package? Even though I ordered the sports Activity package I told my CA I wanted the ones like yours which was on the pre-production model shown at the dealership. I am due to pick it up Monday at the PCD and emailed my CA to clarify the wheels-he said, "those could have come from a 3 series but I am sure the wheels BMW selected will look great on it so we shall see and go from there!" I ordered what I wanted so it had better be right! One assumes on something this expensive people could get things right and I see you being disappointed.

mike185 · 02-04-2011, 06:20 AM

Congrats !

Sp82 · 02-04-2011, 07:19 AM

Quote:

Originally Posted by Brutus1

Are those the standard wheels that came with yours or part of a package? Even though I ordered the sports Activity package I told my CA I wanted the ones like yours which was on the pre-production model shown at the dealership. I am due to pick it up Monday at the PCD and emailed my CA to clarify the wheels-he said, "those could have come from a 3 series but I am sure the wheels BMW selected will look great on it so we shall see and go from there!" I ordered what I wanted so it had better be right! One assumes on something this expensive people could get things right and I see you being disappointed.

If your ordered the Sports Act. package, chances are you are going to get the 18" wheels that come with it...I'm saying this because I ordered this pacakge, and tried EVERYTHING i could to get them to put the 19's that are an option on the 3.5, I even said I'd pay whatever difference, and they still wouldnt do it.

acove · 02-04-2011, 07:35 AM

Those are the standard wheels that come with the 28i.

As far as the color goes, it's def not on the gray side, it's more like milk chocolate to me. The online configurator needs work, the color looks gray when you look at it on the computer. I tried it from 4 different screens, they all looked the same.

If someone gets the Mojave interior with wave wood, I would love to see it.

Now as far as the mats go, they are bmw's. We also have the carpet mats on order. The dealer threw them both in for us.

davidwfx · 02-04-2011, 03:36 PM

Would it be possible to get a shot of the Mojave interior with a gray card or macbeth chart in frame? That will make it easy to neutralize the photo and really get a sense of what the color is. Thanks!

alpineweiss · 02-05-2011, 11:08 AM

Congrats! Mojave seems to be a colour that needs to be appreciated in person. The sample I saw at my dealer looked good.

JTreehorn23 · 02-05-2011, 02:44 PM

Bummer they goofed from your original order but I think the wood is a nice combo with that color leather, the aluminum with the Mojave might have made things to cold looking day in/day out. Enjoy it.

acove · 02-05-2011, 03:20 PM

Thanks all!

jacb1301 · 03-28-2011, 12:39 PM

ACOVE,

We just ordered our X3 as well. We originally ordered the space grey ext with black interior. But we are considering making a change to either the mineral or white ext with the mojave interior. So you are pretty happy with the mojave? Like you, this vehicle is for my wife and I just want to get her a really nice combination. Thanks!

Hawkshaw · 03-28-2011, 01:38 PM

Nice!

01-31-2011, 09:35 AM	#1
acove Enlisted Member 5 Rep 31 Posts Drives: 2008 BMW 528xi & 2011 X3 2.8i Join Date: Jan 2011 Location: NJ iTrader: (0)	Picked up my 2011 X3 28i Saturday Car drives great, has a lot of power, nice and smooth compared to the old model. iDrive is much easier to use than in my 2008 5 series. Much nicer overall than the old x3. We considered getting a 2010 x3 but decided to wait. I thought the handling was going to be much more on point as the 328xi we used to have, but it is a truck and still handles better than any truck I ever owned. All of that being said. There was an issue with our order, the dealer ordered it with the wrong interior trim so of course we weren't happy. My options were to either place a new order or take what they had ordered for me since they wouldn't change the 5 pieces of trim for me. The reasons they gave me why they couldn't do it after the fact were ridiculous. Little did they know, I used to be a technician there a long time ago and I also worked in a body shop for several years so I know what's involved, what a joke. They did take some money off the price but it wasn't about the money, if we couldn't afford the truck we wouldn't have purchased it. The issue had nothing to do with the CA, it was the manager who put the order through at the dealer. What a big disappointment. We placed the order mid November. My wife didn't care what we did at that point, it wasn't like we didn't have 2 cars already. I wasn't going to take it but I really don't care too much about interior/exterior colors. The truck colors were picked out by my wife since it's hers and I liked them, I was unhappy because it was hers and we waited so long for it. This is the first time we custom ordered something and def. the last. Anyway, bottom line is my CA tried making it work the best he could. The Finance Manager I dealt with that day was great. The other people I dealt with, not so much. After this experience, I wouldn't order another one from them. It's a shame, this is our 3rd BMW and this being the second from this dealership. I don't really want to hear what everyone else would have done or would do in this situation, I had a choice of not taking it but decided to take it anyway. My point of posting this is to make sure that you all confirm what has been ordered with a print out. I wasn't given one. I just assumed they were able to place the order with the options I wanted. Clearly, they couldn't handle it. Don't go by what it shows online either. Mine had the correct trim online. Good luck everyone.
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01-31-2011, 10:07 AM	#2
Tauvil Enlisted Member 1 Rep 43 Posts Drives: 2011 X3 35i - Black Sapphire Join Date: Dec 2010 Location: Chicago iTrader: (0)	Yikes, sorry to hear about your misfortune. This is a HUGE concern of mine as, while I like my CA on a personal level (he's placed me in my previous 2 BMWs and is as friendly as it gets), he's also nearing retirement and I've caught him on several occasions forgetting things I've told him, including specifics on my order's specs. It would be nice if a completed order generates an automatic email to the buyer with all order details. I'd feel much better than the 100% verbal ordering process I've experienced. Anyway, fingers crossed. Ordered late-December with a mid-February production date. Glad you're enjoying the new car!
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01-31-2011, 10:10 AM	#3
Sp82 Colonel 166 Rep 2,000 Posts Drives: F15 X5/G30 5er Join Date: Feb 2006 Location: DFW, Tx iTrader: (1)	dont let it be your last time custom ordering a BMW...I've custom ordered my wifes X3, my 335, and my previous 4 BMW's, and my 2 others in my family, and we've NEVER had a problem with our order..just double check your order sheet next time! also
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01-31-2011, 10:22 AM	#4
acove Enlisted Member 5 Rep 31 Posts Drives: 2008 BMW 528xi & 2011 X3 2.8i Join Date: Jan 2011 Location: NJ iTrader: (0)	I'll post some pics, just didn't have any time yet and the weather has been horrible up here. I was going to take some pics the day of pickup but forgot my camera and I didn't want to snap any with my phone. When my wife gets back from her work trip with the truck, will post some.
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01-31-2011, 02:55 PM	#6
acove Enlisted Member 5 Rep 31 Posts Drives: 2008 BMW 528xi & 2011 X3 2.8i Join Date: Jan 2011 Location: NJ iTrader: (0)	We wanted Aluminum as well but Fineline Siena wood trim was installed. I would have at least settled for Fineline Wave Wood Trim . Last edited by acove; 01-31-2011 at 02:57 PM.. Reason: -----
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01-31-2011, 07:47 PM	#7
Nahoa Lieutenant Colonel 45 Rep 1,876 Posts Drives: F25 35i Mineral Silver/Black Join Date: May 2008 Location: Virginia iTrader: (0)	Sorry to hear about mess-up with your order. It's not like it's rocket science. You pick the stuff, they itemize it, they give you a price. You'd think they could key it in properly. Not like there's much else to do. A little focus and it's nailed. I'd be seriously bummed; as you said, particularly so if it was for my wife. Bummed for y'all and a bit worried about mine that's on order! I confirmed 4 times, I hope that was enough. __________________
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02-03-2011, 07:46 PM	#8
acove Enlisted Member 5 Rep 31 Posts Drives: 2008 BMW 528xi & 2011 X3 2.8i Join Date: Jan 2011 Location: NJ iTrader: (0)	Here are some pics as I promised. Was taken later in the day. I snapped some with the flash and some without the flash which is why some are grainy. Now that I have driven it more, I'm really impressed with the way it drives. A lot more zippier than my 5 series. Exterior Color: Jet Black Interior: Leather Nevada Mojave Trim: Fineline Siena wood trim Attached Images
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02-03-2011, 07:51 PM	#9
JamesBimmer Enlisted Member 0 Rep 36 Posts Drives: X3 28i Join Date: Jan 2011 Location: Virginia iTrader: (0)	Looks great! I originally had that color combo, changed, and am now regretting it!
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02-03-2011, 08:02 PM	#10
acove Enlisted Member 5 Rep 31 Posts Drives: 2008 BMW 528xi & 2011 X3 2.8i Join Date: Jan 2011 Location: NJ iTrader: (0)	Glad you like it. We didn't order it with the wood trim, we wanted the aluminum, but I'm kinda diggin it now!
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02-03-2011, 08:05 PM	#11
fedinand Major 74 Rep 1,271 Posts Drives: '11 X3, '11 GTI Join Date: May 2007 Location: MN iTrader: (6)	I think it goes better with the wood than the aluminum. I think this is another color similar to chestnut that is hard to get a good grasp on the color from pics - is it more brown or is it more grey? __________________ The X3 The GTI The Birds The Dogs
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02-03-2011, 08:32 PM	#12
maestroX2 Private 2 Rep 59 Posts Drives: 328i Join Date: Nov 2010 Location: So Cal iTrader: (0)	Nice color. We ordered space gray/mojave/wave wood. What all weather mat u hvae? Bmw?
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02-03-2011, 08:50 PM	#13
Brutus1 Private First Class 7 Rep 161 Posts Drives: 2011 x3 -Alpine white Join Date: Dec 2010 Location: Tennessee iTrader: (0)	Are those the standard wheels that came with yours or part of a package? Even though I ordered the sports Activity package I told my CA I wanted the ones like yours which was on the pre-production model shown at the dealership. I am due to pick it up Monday at the PCD and emailed my CA to clarify the wheels-he said, "those could have come from a 3 series but I am sure the wheels BMW selected will look great on it so we shall see and go from there!" I ordered what I wanted so it had better be right! One assumes on something this expensive people could get things right and I see you being disappointed.
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02-04-2011, 06:20 AM	#14
mike185 Private First Class 17 Rep 168 Posts Drives: X3 X28i ; M235i xdrive Convert Join Date: Jun 2008 Location: lodi nj iTrader: (0) Garage List 2016 Bmw M235i Conv ... [0.00] 2011 BMW X3 28i xdrive [0.00]	Congrats !
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02-04-2011, 07:35 AM	#16
acove Enlisted Member 5 Rep 31 Posts Drives: 2008 BMW 528xi & 2011 X3 2.8i Join Date: Jan 2011 Location: NJ iTrader: (0)	Those are the standard wheels that come with the 28i. As far as the color goes, it's def not on the gray side, it's more like milk chocolate to me. The online configurator needs work, the color looks gray when you look at it on the computer. I tried it from 4 different screens, they all looked the same. If someone gets the Mojave interior with wave wood, I would love to see it. Now as far as the mats go, they are bmw's. We also have the carpet mats on order. The dealer threw them both in for us. __________________ Previous Ride: 2004 325 xi
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02-04-2011, 03:36 PM	#17
davidwfx New Member 1 Rep 14 Posts Drives: 2011 X3 3.5i Join Date: Jan 2011 Location: San Francisco, CA iTrader: (0)	Would it be possible to get a shot of the Mojave interior with a gray card or macbeth chart in frame? That will make it easy to neutralize the photo and really get a sense of what the color is. Thanks!
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02-05-2011, 11:08 AM	#18
alpineweiss Private 10 Rep 56 Posts Drives: E90 M3, F25 X3 Join Date: Nov 2007 Location: Toronto iTrader: (1)	Congrats! Mojave seems to be a colour that needs to be appreciated in person. The sample I saw at my dealer looked good.
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02-05-2011, 02:44 PM	#19
JTreehorn23 New Member 0 Rep 14 Posts Drives: 2006 325i Join Date: Dec 2010 Location: Boston, MA iTrader: (0)	Bummer they goofed from your original order but I think the wood is a nice combo with that color leather, the aluminum with the Mojave might have made things to cold looking day in/day out. Enjoy it.
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02-05-2011, 03:20 PM	#20
acove Enlisted Member 5 Rep 31 Posts Drives: 2008 BMW 528xi & 2011 X3 2.8i Join Date: Jan 2011 Location: NJ iTrader: (0)	Thanks all! __________________ Previous Ride: 2004 325 xi
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03-28-2011, 12:39 PM	#21
jacb1301 Private First Class 13 Rep 183 Posts Drives: 2012 X5 35d AW-Tobacco Join Date: Mar 2011 Location: US iTrader: (0)	Mojave leather? ACOVE, We just ordered our X3 as well. We originally ordered the space grey ext with black interior. But we are considering making a change to either the mineral or white ext with the mojave interior. So you are pretty happy with the mojave? Like you, this vehicle is for my wife and I just want to get her a really nice combination. Thanks!
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03-28-2011, 01:38 PM	#22
Hawkshaw Major 100 Rep 1,013 Posts Drives: X3 xDrive28i Join Date: Apr 2006 Location: Fredericton, NB, Canada iTrader: (1) Garage List 2006 330i [0.00]	Nice! __________________ Paul
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