Recall work has me worried, seeking advice

Alfisti · 06-30-2016, 03:01 PM

How hard do i push here?

My dealer has had our X3 in for 4 days for the ISOFIX recall, says it may be ready by Saturday (Friday is a holiday here). Turns out the dealer is not doing the work, their "bodyshop" is, which is a good 45 minutes away.

So a) do i demand to know who exactly is doing the work and b) how do i know if they are doing it correctly? I suspect we are one of the first vehicles to have this work done, i pushed for it as we have a 5 month old but now i am worried they are botching it.

Thoughts, feelings, emotions?

Alfisti · 06-30-2016, 03:02 PM

Ok the work is done here, should i feel better?

http://www.pfaffautoworks.com/

Chihuahua · 06-30-2016, 03:09 PM

looks like a pretty nice body shop to me, I wouldn't be worried if I were you.

RoyceE90 · 06-30-2016, 03:13 PM

Quote:

Originally Posted by Alfisti

How hard do i push here?

My dealer has had our X3 in for 4 days for the ISOFIX recall, says it may be ready by Saturday (Friday is a holiday here). Turns out the dealer is not doing the work, their "bodyshop" is, which is a good 45 minutes away.

So a) do i demand to know who exactly is doing the work and b) how do i know if they are doing it correctly? I suspect we are one of the first vehicles to have this work done, i pushed for it as we have a 5 month old but now i am worried they are botching it.

Thoughts, feelings, emotions?

I work for a BMW approved garage and have been doing some of the isofix recall jobs and it's only a 2 and a half job so chase it up buddy they're probably just busy and haven't got round to doing it yet

Alfisti · 06-30-2016, 03:23 PM

Thanks, i feel a bit better knowing the shop, when i called they said "our shop in Vaughan" and i thought they meant some indy as i have seen the local Merc dealer handing wads of cash to the dodgy guy i get my bodywork done with.

It's seems like a pfaff backed shop which helps but really, 5 days?

doogee · 06-30-2016, 03:33 PM

Pffaf would be a great choice. Nothing to worry about.

02420X3 · 06-30-2016, 10:23 PM

Chances are that they have a limited labor pool dedicated to this warranty repair, and they totally overbooked.

It's kind of late, with Canada Day being tomorrow, and you're getting your car back on Saturday, but here's what I would do:

Ask the Service Associate, and the Service Manager if you're not happy with the SAs answer, to explain why a less-than-half-day repair took 4+ days. They're surely not being reimbursed by BMW for 4+ days of labor.

If your car still isn't ready on Saturday, and you want to be a hard-ass about it, and you have the time, insist on driving to the repair location and inspecting your car to ascertain that they have not bungled the job and are fixing additional damage which they caused during the repair process.

Alfisti · 07-05-2016, 09:11 AM

They still have the car. Called me Saturday to say it will be ready Monday, I rock up Monday and ...... not there. No word today wither. We are at 6 business days and counting.

How hard could this be?

nyalpine90 · 07-05-2016, 10:52 AM

probably a lot of cars in for the recall.
I know when I took mine in for recall, there were already 10 cars in service bay for same thing.
2 days without it and oil service was done

Mingstar88 · 07-05-2016, 11:15 AM

OP,

im in toronto as well
which dealership did you go to?
my stealership kept telling me no parts yet

Alfisti · 07-05-2016, 11:32 AM

Pfaff on Dixie.

Someone screwed up, car was not delivered to the dealership when it should have been yesterday so they are dropping it off at my office today.

Good to have it back if only to keep the wife quiet, has been RELENTLESS in complaining about not having it, suddenly the Saab is not good enough for her.

gareth12468 · 07-05-2016, 02:43 PM

Town & Country? Forgot about them......

Alfisti · 07-05-2016, 03:02 PM

Quote:

Originally Posted by gareth12468

Town & Country? Forgot about them......

whachootalkingboutwillis?

Lotus99 · 07-05-2016, 05:45 PM

This isn't your car, is it?

gareth12468 · 07-06-2016, 09:35 AM

Quote:

Originally Posted by Alfisti

whachootalkingboutwillis?

Town+Country BMW..... Don't even go there.....

Alfisti · 07-07-2016, 08:33 AM

That's Markham, i don't do Markham, absolute shittest place to get to from where i live on the south side of the Etobicoke/mississauga border.

BMWZ4 · 07-07-2016, 07:20 PM

Just dropped mine off today for the recall, console USB fix and connected drive store software update (mine was getting an error). Dealer said should have it back for Wed a.m.

I'm at Pfaff. Always very satisfied with their work and their word.

Tjalle · 07-08-2016, 03:23 AM

ISOFIX has reached Europe -I got my call today.

Alfisti · 07-08-2016, 08:31 AM

Quote:

Originally Posted by BMWZ4

Just dropped mine off today for the recall, console USB fix and connected drive store software update (mine was getting an error). Dealer said should have it back for Wed a.m.

I'm at Pfaff. Always very satisfied with their work and their word.

They told me two days, it was 6 business days.

gareth12468 · 07-08-2016, 08:37 AM

Quote:

Originally Posted by Alfisti

They told me two days, it was 6 business days.

I need to do the recall, fixing the rear led lamp and annual checkup..... Hopefully my dealer can finished all within a week.....

BMWZ4 · 07-08-2016, 11:46 AM

Quote:

Originally Posted by Alfisti

Quote:

Originally Posted by BMWZ4

Just dropped mine off today for the recall, console USB fix and connected drive store software update (mine was getting an error). Dealer said should have it back for Wed a.m.

I'm at Pfaff. Always very satisfied with their work and their word.

They told me two days, it was 6 business days.

Sorry to hear. Just my 2 cents working with this dealer over the years. I've always had the car(s) back when promised and always fixed right the first time. I've no reason to doubt them this time around.

Oh...1 exception about 4 years ago with the roof seal on my old z...took an extra visit to sort that one out.

Alfisti · 07-08-2016, 01:54 PM

Yeah TBh they have been great otherwise, seem to know what they are doing.

06-30-2016, 03:01 PM	#1
Alfisti Brigadier General 6501 Rep 3,030 Posts Drives: 2008 Saab 9-3 Combi Join Date: Nov 2014 Location: Toronto, Canada iTrader: (0)	Recall work has me worried, seeking advice How hard do i push here? My dealer has had our X3 in for 4 days for the ISOFIX recall, says it may be ready by Saturday (Friday is a holiday here). Turns out the dealer is not doing the work, their "bodyshop" is, which is a good 45 minutes away. So a) do i demand to know who exactly is doing the work and b) how do i know if they are doing it correctly? I suspect we are one of the first vehicles to have this work done, i pushed for it as we have a 5 month old but now i am worried they are botching it. Thoughts, feelings, emotions?
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06-30-2016, 03:02 PM	#2
Alfisti Brigadier General 6501 Rep 3,030 Posts Drives: 2008 Saab 9-3 Combi Join Date: Nov 2014 Location: Toronto, Canada iTrader: (0)	Ok the work is done here, should i feel better? http://www.pfaffautoworks.com/
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06-30-2016, 03:09 PM	#3
Chihuahua Brigadier General 4073 Rep 3,203 Posts Drives: E30 329iS, E65 Alpina B7 Join Date: May 2012 Location: ATL iTrader: (0)	looks like a pretty nice body shop to me, I wouldn't be worried if I were you.
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06-30-2016, 03:23 PM	#5
Alfisti Brigadier General 6501 Rep 3,030 Posts Drives: 2008 Saab 9-3 Combi Join Date: Nov 2014 Location: Toronto, Canada iTrader: (0)	Thanks, i feel a bit better knowing the shop, when i called they said "our shop in Vaughan" and i thought they meant some indy as i have seen the local Merc dealer handing wads of cash to the dodgy guy i get my bodywork done with. It's seems like a pfaff backed shop which helps but really, 5 days?
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06-30-2016, 03:33 PM	#6
doogee Major 748 Rep 1,256 Posts Drives: '08 M3, '09 328xi Sport Wagon Join Date: Oct 2008 Location: Ancaster, ON, Canada iTrader: (0)	Pffaf would be a great choice. Nothing to worry about. __________________
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06-30-2016, 10:23 PM	#7
02420X3 Captain 63 Rep 983 Posts Drives: 2011 X3 35i Join Date: Jun 2011 Location: Boston iTrader: (0)	Chances are that they have a limited labor pool dedicated to this warranty repair, and they totally overbooked. It's kind of late, with Canada Day being tomorrow, and you're getting your car back on Saturday, but here's what I would do: Ask the Service Associate, and the Service Manager if you're not happy with the SAs answer, to explain why a less-than-half-day repair took 4+ days. They're surely not being reimbursed by BMW for 4+ days of labor. If your car still isn't ready on Saturday, and you want to be a hard-ass about it, and you have the time, insist on driving to the repair location and inspecting your car to ascertain that they have not bungled the job and are fixing additional damage which they caused during the repair process.
	Appreciate 0 Quote

07-05-2016, 09:11 AM	#8
Alfisti Brigadier General 6501 Rep 3,030 Posts Drives: 2008 Saab 9-3 Combi Join Date: Nov 2014 Location: Toronto, Canada iTrader: (0)	They still have the car. Called me Saturday to say it will be ready Monday, I rock up Monday and ...... not there. No word today wither. We are at 6 business days and counting. How hard could this be?
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07-05-2016, 10:52 AM	#9
nyalpine90 Lieutenant General 7431 Rep 11,843 Posts Drives: MY24 G01 AW Msport Join Date: Feb 2008 Location: L.I. NY iTrader: (4) Garage List 2016 BMW X4 [9.33]	probably a lot of cars in for the recall. I know when I took mine in for recall, there were already 10 cars in service bay for same thing. 2 days without it and oil service was done
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07-05-2016, 11:15 AM	#10
Mingstar88 First Lieutenant 78 Rep 390 Posts Drives: BMW X3 35i Join Date: May 2011 Location: GTA iTrader: (0)	OP, im in toronto as well which dealership did you go to? my stealership kept telling me no parts yet
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07-05-2016, 11:32 AM	#11
Alfisti Brigadier General 6501 Rep 3,030 Posts Drives: 2008 Saab 9-3 Combi Join Date: Nov 2014 Location: Toronto, Canada iTrader: (0)	Pfaff on Dixie. Someone screwed up, car was not delivered to the dealership when it should have been yesterday so they are dropping it off at my office today. Good to have it back if only to keep the wife quiet, has been RELENTLESS in complaining about not having it, suddenly the Saab is not good enough for her.
	Appreciate 0 Quote

07-05-2016, 02:43 PM	#12
gareth12468 First Lieutenant 7 Rep 325 Posts Drives: 2011 X3 xDrive 28i Join Date: Mar 2011 Location: Toronto iTrader: (0) Garage List 2011 BMW X3 [0.00]	Town & Country? Forgot about them......
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07-05-2016, 05:45 PM	#14
Lotus99 Colonel 628 Rep 2,808 Posts Drives: 19 M2C & 18 X3 M40i Join Date: Jul 2007 Location: Canada iTrader: (1)	This isn't your car, is it?
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07-07-2016, 08:33 AM	#16
Alfisti Brigadier General 6501 Rep 3,030 Posts Drives: 2008 Saab 9-3 Combi Join Date: Nov 2014 Location: Toronto, Canada iTrader: (0)	That's Markham, i don't do Markham, absolute shittest place to get to from where i live on the south side of the Etobicoke/mississauga border.
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07-07-2016, 07:20 PM	#17
BMWZ4 Major General 1910 Rep 5,102 Posts Drives: '23 X1/'23 Allroad Progressiv Join Date: Apr 2010 Location: Toronto iTrader: (1)	Just dropped mine off today for the recall, console USB fix and connected drive store software update (mine was getting an error). Dealer said should have it back for Wed a.m. I'm at Pfaff. Always very satisfied with their work and their word. __________________ '11 Z4 30i (retired);'11 X3 28i (retired); '15 M235i Stage 1 Dinan (recalled & crushed); '16 M235i Stage 3 Dinan (retired); '15 X3 28i (retired); '14 328i (retired), 2019 X3M40i (retired); Loaded '18 X1 (retired); Loaded '20 X3MC DG, Black/Tan Merino (retired); Loaded '23 X1 Cape York green and Red/Black interior; '23 Audi A4 Allroad Progressiv
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07-08-2016, 03:23 AM	#18
Tjalle Major 183 Rep 1,259 Posts Drives: X4 35i Join Date: Mar 2014 Location: Sweden iTrader: (0)	ISOFIX has reached Europe -I got my call today.
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07-08-2016, 01:54 PM	#22
Alfisti Brigadier General 6501 Rep 3,030 Posts Drives: 2008 Saab 9-3 Combi Join Date: Nov 2014 Location: Toronto, Canada iTrader: (0)	Yeah TBh they have been great otherwise, seem to know what they are doing.
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