Leather seat issue on X3

kcleuk · 09-07-2018, 07:00 PM

Anyone have issues with their leather seats being this way at delivery? bMw is saying that's natural and that's not covered under warranty. It's what happens when you buy a natural product (leather).

Just wanting to gauge if I'm alone here...

tracer bullet · 09-07-2018, 07:46 PM

I don't think I've ever seen that on any car that didn't have something like a child seat there for a long time.

I can't say what you can or can't get them to do but if nothing else I'd definitely be a little mad about it. We're not talking a 10 year old car, we're talking about new at delivery, that's the kind of thing that should not gotten out of the factory to start with.

If the dealer won't do something I think I'd escalate it to BMW NA and get another opinion (even though it may be the same) from higher up.

kcleuk · 09-07-2018, 07:48 PM

Quote:

Originally Posted by tracer bullet

I don't think I've ever seen that on any car that didn't have something like a child seat there for a long time.

I can't say what you can or can't get them to do but if nothing else I'd definitely be a little mad about it. We're not talking a 10 year old car, we're talking about new at delivery, that's the kind of thing that should not gotten out of the factory to start with.

If the dealer won't do something I think I'd escalate it to BMW NA and get another opinion (even though it may be the same) from higher up.

Apparently BMW NA is also saying it's just sort of a natural product and they won't fix it

BIG_KID · 09-07-2018, 07:54 PM

that's just sad

kcleuk · 09-07-2018, 07:56 PM

Quote:

Originally Posted by BIG_KID

that's just sad

I know. I've been on twitter trying to get BMW's attention. If anyone want to share / re-tweet and spread the words - @kcleuk

tracer bullet · 09-08-2018, 09:41 AM

Has BMW NA seen pictures or just a description? Pics might tell a different story. Be sure to get them in good side light exaggerating it a bit

Honestly though it isn't a big deal if nothing happens.

________ · 09-08-2018, 10:18 AM

Wrong forum.

But it just seems like it stretched a little because something heavy poked on it. Stretch it out and it should be ok. Seems normal

TheCoolX3 · 09-08-2018, 12:55 PM

Id say throw some leather conditioner on it and sit in the seat regularly and it should break in and go away.

Good luck sorry to hear BMW wont fix it!

09-07-2018, 07:00 PM	#1
kcleuk Private 26 Rep 76 Posts Drives: 2019 BMW X3 Join Date: Jul 2018 Location: Chicago iTrader: (0)	Leather seat issue on X3 Anyone have issues with their leather seats being this way at delivery? bMw is saying that's natural and that's not covered under warranty. It's what happens when you buy a natural product (leather). Just wanting to gauge if I'm alone here... Attached Images
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09-07-2018, 07:46 PM	#2
tracer bullet Brigadier General 2413 Rep 3,549 Posts Drives: '11 135i , '15 X3 35i Join Date: May 2011 Location: Saint Paul, MN iTrader: (1)	I don't think I've ever seen that on any car that didn't have something like a child seat there for a long time. I can't say what you can or can't get them to do but if nothing else I'd definitely be a little mad about it. We're not talking a 10 year old car, we're talking about new at delivery, that's the kind of thing that should not gotten out of the factory to start with. If the dealer won't do something I think I'd escalate it to BMW NA and get another opinion (even though it may be the same) from higher up.
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09-07-2018, 07:54 PM	#4
BIG_KID Second Lieutenant 68 Rep 290 Posts Drives: 2011 X3 28i Join Date: Dec 2017 Location: Northern indiana iTrader: (0)	that's just sad
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09-08-2018, 09:41 AM	#6
tracer bullet Brigadier General 2413 Rep 3,549 Posts Drives: '11 135i , '15 X3 35i Join Date: May 2011 Location: Saint Paul, MN iTrader: (1)	Has BMW NA seen pictures or just a description? Pics might tell a different story. Be sure to get them in good side light exaggerating it a bit Honestly though it isn't a big deal if nothing happens.
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09-08-2018, 10:18 AM	#7
________ ________ 4159 Rep 2,301 Posts Drives: ________ Join Date: Sep 2018 Location: ________ iTrader: (0)	Wrong forum. But it just seems like it stretched a little because something heavy poked on it. Stretch it out and it should be ok. Seems normal
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09-08-2018, 12:55 PM	#8
TheCoolX3 Lieutenant 174 Rep 540 Posts Drives: 2016 BMW X3 35i M-Sport Join Date: Feb 2018 Location: FL iTrader: (0) Garage List 2014 Porsche Cayenn ... [0.00] 2019 Tesla Model X [0.00] 2016 BMW X3 [0.00]	Id say throw some leather conditioner on it and sit in the seat regularly and it should break in and go away. Good luck sorry to hear BMW wont fix it! __________________ 2016 X3 35i \|M-Sport\|Megan Racing Coilovers\|FBO+\|BM3\|Jordan Tuned\|Valvetronic Designs\| 1998 750iL V12\|2017 440i\|2019 991.2 GT3RS Weissach\|2019 Model X\|...and some others Instagram @TheCoolX3
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