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      09-16-2011, 11:42 AM   #1
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Production video missing?

Has anyone had an issue with their production video never showing up? I was able to track my vehicle using the production number during the entire process. However, I took delivery of it 3+ weeks ago and still have yet to get the production video. Called BMW NA but they didn't seem to be any help (their only suggestion was check my spam folder, but it's not showing up when I login to my account either). Any suggestions as to how to get ahold of my production vid?
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      09-16-2011, 03:03 PM   #2
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Me too! Delivered 8/30, still no DVD or web video.
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      09-16-2011, 03:25 PM   #3
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I got my video delivered to my mailbox July 2nd, but it has never worked and they said it will never work I was told they had video production problems in July and video's were lost along the way. Mine was one of them. They sent me a "general" building of the X3 video that isn't customized as a replacement to view. Sounds like if you haven't gotten the video, you probably won't be getting one
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      09-16-2011, 09:11 PM   #4
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Unhappy

That's what I'm afraid of.
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      09-17-2011, 12:30 AM   #5
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Mine was built first week sept and worked fine. I saw it almost a week before delivery. Whatever glitch they had w your Aug builds was fixed. How did you get on DVD?

It's such a cool feature hope you get it resolved
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      09-17-2011, 09:04 AM   #6
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ugh, that stinks! I know it's not really a big deal, but when they hype it up on the configurator page and also when you login to your account it would be nice if they could actually deliver!! I was looking forward to seeing mine!
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      09-23-2011, 06:46 AM   #7
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FWIW, my missing DVD problem has been escalated. Said they will get back to me. Not expecting much, either they have it or not.
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      09-23-2011, 07:24 AM   #8
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Originally Posted by married w/X3 View Post
FWIW, my missing DVD problem has been escalated. Said they will get back to me. Not expecting much, either they have it or not.
I escalated mine and they worked on it for a month (calling me once a week to tell me they were still try to resolve the problem). After a month they sent me a generic video and said "sorry", can't be fixed
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      09-23-2011, 04:56 PM   #9
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Looks like we will have the same fate.

Oh well, loving the car though!
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      09-23-2011, 05:05 PM   #10
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Out of curiosity... when did your cars go into production? Mine supposedly started production 8/11 but didn't finish production until the 18th (so I have doubts as to whether it truly started on the 11th). My video is still MIA though... so it seems like more than just the july videos were lost
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      09-23-2011, 09:41 PM   #11
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Mine finished production July 1st. I know they had problems off and on for most of July
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      09-24-2011, 09:27 PM   #12
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Production completed 1st week of Aug.
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      09-26-2011, 09:27 PM   #13
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ugh. I was hoping it was more limited to july, but it seems as though our production videos all met the same fate...
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      09-30-2011, 08:17 PM   #14
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Quote:
Originally Posted by Want the thrill View Post
I escalated mine and they worked on it for a month (calling me once a week to tell me they were still try to resolve the problem). After a month they sent me a generic video and said "sorry", can't be fixed
Got the weekly call yesterday. They are waiting to hear from "marketing" I think it was. Hope to have an answer next week. I wonder what they'll find?
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      09-30-2011, 08:50 PM   #15
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Originally Posted by married w/X3 View Post
Got the weekly call yesterday. They are waiting to hear from "marketing" I think it was. Hope to have an answer next week. I wonder what they'll find?
Yeah, that sounds about right. Won't be long now and your generic video will show up in your account. Sucks to be us
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      10-05-2011, 03:57 AM   #16
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Wow... mine finally showed up today! I don't think mine was ever escalated. The guy I spoke to gave me the typical canned answers (that you could tell he was clearly reading from a computer) about how I should check my spam folder, etc. Today I woke up to an email telling me my production video was in my account. Logged in... and sure enough... it's my actual X3, not a generic vid (and all of the cameras worked). Granted, mine was produced a bit later than both of yours... but maybe there's still a bit of hope?
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      10-05-2011, 09:44 AM   #17
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Well, congratulations! Happy for you, didn't expect that after such a long time. Still don't think I'll be so fortunate
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      10-11-2011, 09:06 PM   #18
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Well guys, I shouldn't be such a pessimist. I assumed that the build video wasn't in the cards. But, today it arrived! No idea how or why it took so long.
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      10-12-2011, 03:52 AM   #19
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Nice! We picked ours up within a few days of each other... so I was hoping your video just took a random 6 week detour like mine
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      10-12-2011, 07:14 AM   #20
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Wish mine had been detoured. Now I'm stuck with a generic video
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      10-12-2011, 06:34 PM   #21
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Quote:
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Nice! We picked ours up within a few days of each other... so I was hoping your video just took a random 6 week detour like mine
Apparently it's a long trip to PA.
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      11-09-2011, 11:54 AM   #22
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i dont have a production video yet, x3 is on the carrier so now what? lol
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