Issues With Car at Delivery

ddemsey · 05-25-2011, 11:15 PM

X3 M sport package.

Scratch on inside of windshield.
Touch up paint on ridge of hood. (by the windshield wipers)
Subtle dent in driver side passenger door.
Storage tie downs on channel on passenger side do not slide.
Car pulls to right and needs alignment.
Overspray on bottom door seals on both the passenger and driver side.

After such a long wait I'm bummed.

Car is at dealer to be remedied. (hopefully)

Beyu · 05-25-2011, 11:35 PM

Man that really sucks, I hope the dealership can get those problems fixed soon.

Want the thrill · 05-25-2011, 11:39 PM

Quote:

Originally Posted by ddemsey

X3 M sport package.

Scratch on inside of windshield.
Touch up paint on ridge of hood. (by the windshield wipers)
Subtle dent in driver side passenger door.
Storage tie downs on channel on passenger side do not slide.
Car pulls to right and needs alignment.
Overspray on bottom door seals on both the passenger and driver side.

After such a long wait I'm bummed.

Car is at dealer to be remedied. (hopefully)

I wouldn't have accepted delivery of it and would ask for a new order to be put in! My dealer left off the premium sound on my order by mistake and when it was delivered it didn't have it. I complained and they re-ordered me another 35i. While I'm now waiting for it to be produced, they let me keep the one that came in as a loaner until my new one arrives. For as much as you are paying for the vehicle, it should be PERFECT from the start!

ddemsey · 05-25-2011, 11:45 PM

I was so excited I did not notice the issues until I got it home.

lola_falana_12 · 05-26-2011, 12:01 AM

Is it too late for them to order a new one and fix the situation? That just plain sucks!

sfax · 05-26-2011, 12:47 AM

Touch up paint and overspray on door seal? Don't the panels get sprayed before the seals are added? I would push for a replacement. Some of this sounds a bit suspect

Bimar · 05-26-2011, 01:03 AM

geez, i would refuse to accept and the fact its obvious means a shoddy job was done to try conceal

ddemsey · 05-26-2011, 01:54 AM

I thought the paint on the door seal may have been from the x body panels.

jacb1301 · 05-26-2011, 02:44 AM

It may be too late by the sounds of it, but normally when you are finding those type of issues, esecially the paint on the seals...that means it was a cover up for some sort of damage. So there could be more damage done than you realize. I agree with others, with this type of vehicle and the money invested, I would have not accepted it. I feel for you, that would blow after months of anticipation. Sorry!

Nahoa · 05-26-2011, 04:40 AM

If the dealership doesn't address it, call BMW NA. If they don't address it, call a lawyer.

S459 · 05-26-2011, 07:45 AM

It is really surprised, it is new BMW, but it is unacceptable. Asking dealer if there is any other better choice, reorder looks will take long time to get it, refund or complain to BMWNA, but thing is that we want this car, I can know your feeling, it is so embarrassed. so for the other people who ordered the car and haven't got it, before we take it, we should check it carefully and be better to take another test drive IMO.

Want the thrill · 05-26-2011, 09:58 AM

Quote:

Originally Posted by ddemsey

I was so excited I did not notice the issues until I got it home.

Take it back, show them everything and demand a new order be placed. Tell them you want to keep the one you have as a loaner and will not be making any payments until you have the new one. Hold your ground!

ddemsey · 05-26-2011, 07:58 PM

Thats all well and good but I did not finance the car through BMW.

Want the thrill · 05-26-2011, 08:20 PM

Quote:

Originally Posted by ddemsey

Thats all well and good but I did not finance the car through BMW.

I didn't finance mine through BMW either. Doesn't matter! I called PenFed who I did finance it through, explained the situation and it wasn't a problem.

lola_falana_12 · 05-26-2011, 08:55 PM

I would try ddemsey. If they did a shoddy job on the things you can see, who know what else that you can't? You don't want to uncover the worms in the years to come and have it be a continuing headache throughout. You need peace of mind.

coiken · 05-27-2011, 01:21 AM

Everybody who's waiting for his/her car to arrives worst nightmare this!
I really hope they find a satisfying solution for you mate!

Razel · 05-27-2011, 02:25 PM

You wouldn't normally inspect the door seals prior to taking delivery. Over-spray is a pretty solid indication that the car was damaged and repaired, and you are bringing it to their attention immediately after determining the car is defective/damanged on delivery. Either a serious $$$ reduction(refund) or a new one.

Want the thrill · 05-27-2011, 03:01 PM

ddemsey ..... any updates?

LEDZEP · 05-27-2011, 07:15 PM

That is quite a disturbing list. There is NO WAY that BMW shipped that vehicle in that condition. Sounds like maybe the carrier tried to cover up some damages, or even the dealership. I would contact the GM of the dealer, and BMW NA immediately!!

ddemsey · 06-10-2011, 06:07 PM

Update: Exchanging phone calls with BMW NA. Car currently at dealership. They can't seem to be able to fix the alignment problem. I think it's time to replace the car.

charlie k · 06-10-2011, 07:10 PM

had same pulling to right problem. bad tires. do you have 245/45/19 LS2 runflats ?? belts shift . also had to replace two wheels. good luck

ddemsey · 06-15-2011, 07:20 PM

Car at dealer waiting for a front spindle which is backordered. I am also working with BMWNA. They are looking into what they can do. In the meantime I have a new 335 diesel as a loaner.

05-25-2011, 11:15 PM	#1
ddemsey New Member 4 Rep 18 Posts Drives: x3 Join Date: May 2011 Location: california iTrader: (0)	Issues With Car at Delivery X3 M sport package. Scratch on inside of windshield. Touch up paint on ridge of hood. (by the windshield wipers) Subtle dent in driver side passenger door. Storage tie downs on channel on passenger side do not slide. Car pulls to right and needs alignment. Overspray on bottom door seals on both the passenger and driver side. After such a long wait I'm bummed. Car is at dealer to be remedied. (hopefully)
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05-25-2011, 11:35 PM	#2
Beyu Lieutenant 13 Rep 579 Posts Drives: 135i Join Date: Feb 2011 Location: WA iTrader: (0)	Man that really sucks, I hope the dealership can get those problems fixed soon.
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05-25-2011, 11:45 PM	#4
ddemsey New Member 4 Rep 18 Posts Drives: x3 Join Date: May 2011 Location: california iTrader: (0)	I was so excited I did not notice the issues until I got it home.
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05-26-2011, 12:01 AM	#5
lola_falana_12 Enlisted Member 8 Rep 46 Posts Drives: X3 Join Date: Apr 2011 Location: Los Angeles, CA iTrader: (0)	Is it too late for them to order a new one and fix the situation? That just plain sucks!
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05-26-2011, 12:47 AM	#6
sfax Brigadier General 91 Rep 3,855 Posts Drives: BMW X3 2011 F25 Join Date: Nov 2010 Location: Berkshire, UK iTrader: (0)	Touch up paint and overspray on door seal? Don't the panels get sprayed before the seals are added? I would push for a replacement. Some of this sounds a bit suspect __________________ F25 xDrive20d SE __ professional multimedia package \| dynamic package \| climate package \| 309s \| xline \| xenons \| electric seats \| folding mirrors \| business speakers
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05-26-2011, 01:03 AM	#7
Bimar Colonel 800 Rep 2,599 Posts Drives: Bmw X Join Date: Dec 2010 Location: Www iTrader: (0)	geez, i would refuse to accept and the fact its obvious means a shoddy job was done to try conceal
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05-26-2011, 01:54 AM	#8
ddemsey New Member 4 Rep 18 Posts Drives: x3 Join Date: May 2011 Location: california iTrader: (0)	I thought the paint on the door seal may have been from the x body panels.
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05-26-2011, 02:44 AM	#9
jacb1301 Private First Class 13 Rep 183 Posts Drives: 2012 X5 35d AW-Tobacco Join Date: Mar 2011 Location: US iTrader: (0)	Don't accept... It may be too late by the sounds of it, but normally when you are finding those type of issues, esecially the paint on the seals...that means it was a cover up for some sort of damage. So there could be more damage done than you realize. I agree with others, with this type of vehicle and the money invested, I would have not accepted it. I feel for you, that would blow after months of anticipation. Sorry!
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05-26-2011, 04:40 AM	#10
Nahoa Lieutenant Colonel 45 Rep 1,876 Posts Drives: F25 35i Mineral Silver/Black Join Date: May 2008 Location: Virginia iTrader: (0)	If the dealership doesn't address it, call BMW NA. If they don't address it, call a lawyer. __________________
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05-26-2011, 07:45 AM	#11
S459 New Member 0 Rep 14 Posts Drives: BMW X3 2011 20D M Sport Join Date: May 2011 Location: Adelaide iTrader: (0)	It is really surprised, it is new BMW, but it is unacceptable. Asking dealer if there is any other better choice, reorder looks will take long time to get it, refund or complain to BMWNA, but thing is that we want this car, I can know your feeling, it is so embarrassed. so for the other people who ordered the car and haven't got it, before we take it, we should check it carefully and be better to take another test drive IMO. __________________ BMW F25-X3 xDrive 20d Carbon Black, M Sport Package, Nevada Leather Oyster, Navigation System...
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05-26-2011, 07:58 PM	#13
ddemsey New Member 4 Rep 18 Posts Drives: x3 Join Date: May 2011 Location: california iTrader: (0)	Thats all well and good but I did not finance the car through BMW.
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05-26-2011, 08:55 PM	#15
lola_falana_12 Enlisted Member 8 Rep 46 Posts Drives: X3 Join Date: Apr 2011 Location: Los Angeles, CA iTrader: (0)	I would try ddemsey. If they did a shoddy job on the things you can see, who know what else that you can't? You don't want to uncover the worms in the years to come and have it be a continuing headache throughout. You need peace of mind.
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05-27-2011, 01:21 AM	#16
coiken Private First Class 14 Rep 121 Posts Drives: BMW X1 Join Date: Jan 2010 Location: Vlierzele iTrader: (0)	Everybody who's waiting for his/her car to arrives worst nightmare this! I really hope they find a satisfying solution for you mate!
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05-27-2011, 02:25 PM	#17
Razel Rider and driver 141 Rep 506 Posts Drives: '21 X3MC Join Date: Feb 2011 Location: Oregon City, OR iTrader: (0)	You wouldn't normally inspect the door seals prior to taking delivery. Over-spray is a pretty solid indication that the car was damaged and repaired, and you are bringing it to their attention immediately after determining the car is defective/damanged on delivery. Either a serious $$$ reduction(refund) or a new one. __________________ 2021 X3 MC I work for Keyser Söze
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05-27-2011, 03:01 PM	#18
Want the thrill Lieutenant Colonel 330 Rep 1,560 Posts Drives: 2022 X4M40i, retired ‘11 X3 Join Date: Mar 2011 Location: MI iTrader: (2) Garage List 2022 X4M40i [10.00]	ddemsey ..... any updates?
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05-27-2011, 07:15 PM	#19
LEDZEP Lieutenant General 417 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	That is quite a disturbing list. There is NO WAY that BMW shipped that vehicle in that condition. Sounds like maybe the carrier tried to cover up some damages, or even the dealership. I would contact the GM of the dealer, and BMW NA immediately!! __________________ I think it is bad luck to be superstitious
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06-10-2011, 06:07 PM	#20
ddemsey New Member 4 Rep 18 Posts Drives: x3 Join Date: May 2011 Location: california iTrader: (0)	Update: Exchanging phone calls with BMW NA. Car currently at dealership. They can't seem to be able to fix the alignment problem. I think it's time to replace the car.
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06-10-2011, 07:10 PM	#21
charlie k New Member 0 Rep 21 Posts Drives: 2011 X3 X35i Join Date: Mar 2011 Location: usa/pa iTrader: (0)	had same pulling to right problem. bad tires. do you have 245/45/19 LS2 runflats ?? belts shift . also had to replace two wheels. good luck Last edited by charlie k; 06-10-2011 at 07:16 PM..
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06-15-2011, 07:20 PM	#22
ddemsey New Member 4 Rep 18 Posts Drives: x3 Join Date: May 2011 Location: california iTrader: (0)	Update: Car at dealer waiting for a front spindle which is backordered. I am also working with BMWNA. They are looking into what they can do. In the meantime I have a new 335 diesel as a loaner.
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