03-30-2011, 09:45 AM | #47 | |
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03-30-2011, 10:02 AM | #48 | ||
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03-30-2011, 11:26 AM | #49 |
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Not to defend them in any way, but it appears that now they are at least trying to correct the problem and not just "brushing you off' until BMW issues a TSB on the issue. The factory engineers certainly don't want chronic problems to impact their image of selling a product with superior engineering. The problem is always having to cope with the dealership contact (Service Advisor) who, in my experience is usually not as well informed about the cars as he/she should be.
Maybe when you return to pick up the X3 you should walk in carrying a 33" Louisville Slugger to underline the seriousness of the situation. |
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03-30-2011, 01:54 PM | #50 | |
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For example, I went in to get the nav code for my loaner (because the service department is lazy) so I could use it, because I'm planning on venturing into the far suburbs before my car is to be returned to me, and nobody in the service department could find it; they all dismissed the idea, saying that we have to order the code, but the car came with nav, so obviously they have it in the system at the dealership. I was pissed and I knew they were full of it, so I went to my sales associate and had a word with him about the incompetence of the service workers. He thought it was ridiculous that they didn't know where it was, so he called the department head, and he said that it was in the system and it would take three minutes to find it. He gave me the code and I went on my way. I've had several experiences like this, the only reason I stay with them is because of my sales associate and the great deals he makes with me. My car was not cheap, and it's not even two months old, so you can imagine my discontent at the fact that there is a problem with it already, one that could be very dangerous if not handled appropriately. It's not BMWNA's fault or BMWAG's fault, but the fact that I have to call the "big boys" over at BMW Corporate to make the dealership take proper action--it doesn't bode very well for the dealership, and it makes me feel stupid because I'm allowing servicemen to belittle my intelligence in that I am finding I know much more about my car and its composition than most of them, yet allowing them to keep my car, gathering dust upstairs in the garage, only to find out that the dealership did not properly repair the car despite the clear and tactful directions from BMW Corporate. |
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04-07-2011, 01:32 PM | #52 |
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THEY STILL HAVE MY CAR. I'm really angry with them now. My SA is out for the day, as he is every thursday, but tomorrow I'll have a word with him. I'm setting up a meeting with all who have come within a ten foot radius of my car, all who have seen, sent, or received emails referring to my car, and those who have benefitted from any influx of dollars of and from my car.
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04-07-2011, 06:34 PM | #53 |
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juddholland-this is terrible. i think you're wise to have to have a little "sit-down" with them so that you can ask them what the long-term solution is. will keep fingers crossed for you. let us know what happens.
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11-16-2011, 07:49 AM | #54 |
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Drives: 2016 X5 35d | 2019 X3 30i
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Oil Level Sensor Malfunction
My car is only at its 3,000km and the Oil Level Sensor has turned on once yesterday. Should I contact the service for this?
Shaw |
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