[Mr Mech]

So I got a call from BMW today saying the 2015 x35i X3 I ordered fell off the train (?) and sustained more than 3% damage which must be now sold as used. The car was supposed to be delivered next week. They are still trying to confirm that the car in question is actually mine, but he went ahead and ordered a new X3 just in case. But the clock starts all over again...

[philtrick123]

Not to doubt your dealer, BUT I think I might be asking for evidence.
+ your new order to be expedited.


There is probably no legal recourse.

[Mr Mech]

Originally Posted by philtrick123

Not to doubt your dealer, BUT I think I might be asking for evidence.
+ your new order to be expedited.


There is probably no legal recourse.

Is there really reason to doubt the dealer? They didn't ever require a deposit on the pre-order. If they don't have a car, they don't get paid.

[philtrick123]

Originally Posted by Mr Mech

Is there really reason to doubt the dealer? They didn't ever require a deposit on the pre-order. If they don't have a car, they don't get paid.

BUT if the dealer set an expectation of delivery, then they should be pushing for early delivery on a replacement. If you don't mind the wait then fine.

[Sp82]

Oh wow.... Man that sucks!

[riguy]

Sh*t happens, I certainly wouldn't hold the dealer responsible. It didn't happen on their watch. That said....if they could attempt to expedite thru the plant, that would be good customer service.

[Mr Mech]

Originally Posted by riguy

Sh*t happens, I certainly wouldn't hold the dealer responsible. It didn't happen on their watch. That said....if they could attempt to expedite thru the plant, that would be good customer service.

I requested an expedited delivery. The dealer said BMW does not have any provision to speed up deliveries.

[elbman]

If you have a lease that was coming due that this was to replace then they may be able to assist with a loaner (or just holding your current vehicle) until the new one arrives.

Or take a look at the "used" car as delivered......same warranty, should be a good discount.

[pokerface]

I'm mildly curious how it turned out after "falling off". Got pics?

[Mr Mech]

Originally Posted by pokerface

I'm mildly curious how it turned out after "falling off". Got pics?

Not yet, I asked for them.

[LeeAC]

Originally Posted by Mr Mech

So I got a call from BMW today saying the 2015 x35i X3 I ordered fell off the train (?) and sustained more than 3% damage which must be now sold as used. The car was supposed to be delivered next week. They are still trying to confirm that the car in question is actually mine, but he went ahead and ordered a new X3 just in case. But the clock starts all over again...

That's crazy. Sorry Man...that would be really disappointing. Hopefully they'll expedite your vehicle.

[Mr Mech]

Slight update. Apparently something broke loose enroute on the train and caused "considerable damage" to 10 vehicles on the car. They are not even going to bring the car up north from SoCal because of the extent of the damage.

But...my new X3 went into production today. No rush according to BMW.

[nyalpine90]

Originally Posted by Mr Mech

Slight update. Apparently something broke loose enroute on the train and caused "considerable damage" to 10 vehicles on the car. They are not even going to bring the car up north from SoCal because of the extent of the damage.

But...my new X3 went into production today. No rush according to BMW.

thats good news

im still in first phase for a week "order production", according to my SA im in production this week and i order the car 4/26 not even sure if the order was placed in right away.

[Mr Mech]

No pictures, but the report is that both bumpers and the tailgate need to be replaced. I'm guessing it came loose on the train and repeatedly smashed into the cars in front and rear as the train sped up and slowed down.