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      06-15-2011, 07:21 PM   #23
ddemsey
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They need the front spindle to adjust camber.
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      06-15-2011, 07:56 PM   #24
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I have to ask... What dealer is this?
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      06-16-2011, 08:47 AM   #25
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      06-21-2011, 05:11 PM   #26
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Update: Car still at dealer.
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      06-27-2011, 11:20 PM   #27
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ddemsey,

I'm taking notes for my X3 delivery. Thanks for posting your troubles.
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      07-05-2011, 04:19 PM   #28
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Car returned and still drifts.
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      07-05-2011, 04:50 PM   #29
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I am the LAST person who would leap to this conclusion, as so many people spout "a bug landed on my car and BMW should give me a new one", but assuming that everything you listed above is accurate and you are not omitting any pertinent information that would change the context.... I would recommend you get yourself a lawyer.

I strongly doubt that your X3 left Spartanburg in the condition you described, ergo it happened in transit or at the dealer before you got to it. These things do happen. Cars fall off of delivery trucks... really.

Shame on your dealer for ever offering you this vehicle in the first place, but they are criminal if they had anything to do with the damage and attempt to hide it. Let the dealer, the carrier, and BMW NA work out who is at fault - you should be given proper satisfaction. At this point (actually on day one) you need to have a lawyer to do the speaking for you.

Just my non-legally trained opinion, and based only on what I've gleened from this thread. I hope things work out, and as quickly as possible for you.
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      07-27-2011, 01:32 PM   #30
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I have been working with BMW NA and they are friendly enough but this has dragged on long enough that it looks like I will have to get a lawyer.
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      07-27-2011, 01:39 PM   #31
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Quote:
Originally Posted by ddemsey View Post
I have been working with BMW NA and they are friendly enough but this has dragged on long enough that it looks like I will have to get a lawyer.
Sorry to hear that they did not offer you a new order!
Wish you luck mate.. keep us posted!
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      08-10-2011, 12:57 PM   #32
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BMW is going to buy back the car. Regrettfully, it looks like I will have to get back in line for an order. I may just wait for the diesel.
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      08-10-2011, 01:00 PM   #33
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BMW is going to buy back the car. Regrettfully, it looks like I will have to get back in line for an order. I may just wait for the diesel.
That is some good news! I hope they are buying back at the full price.. right?
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      08-10-2011, 02:03 PM   #34
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What is good to hear is that in every case there has been a major problem on this board and others with the X3, BMW has replaced the vehicle when it can not be fixed. Did they do so willingly, or did you have to do major battle with them?
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      08-10-2011, 02:44 PM   #35
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I feel like such a lemony trendsetter.

Sorry to hear about your car though. Hope they give you a loaner while you wait.
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      08-10-2011, 03:06 PM   #36
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I rejected the first X3 after inspection. The paint job was so bad that I couldn't accept it. I saw a hair or a dot that was underneath the clear coat. It also had a few scratches on the rear bumper and trunk as well. Fortunately, I found out about these when I was still in the dealership. So the dealer re-ordered another X3 for me. To my knowledge, the dealer DID NOT send that car back.

The second X3 (my current one) was much better in terms of the paint job. But I didn't realize I had a color mismatch until I was detailing my car a week later. I ordered a jet black X and the left rear mirror was sapphire black. I demanded the dealer order the Jet Black rear mirror cover directly from North Caroline.

So... I'll let you be the judge in terms of the quality control in the NC site.

Last edited by JBX; 08-10-2011 at 03:15 PM..
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      10-04-2011, 05:36 PM   #37
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Quote:
Originally Posted by ddemsey View Post
BMW is going to buy back the car. Regrettfully, it looks like I will have to get back in line for an order. I may just wait for the diesel.
I would really like to hear how this went for you. I just got my x3 30 days ago and its going in to the RSM is coming out to look at it tomorrow. It's been aligned twice, I had the "crown of the road" speech and the "run flat" speech. After the shop foreman drove it, he acknowledged the issue. We'll see, i'm seriously doubting after reading your post and others that this issue can be fixed. How was the process to get your car bought back?
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      10-14-2011, 02:09 AM   #38
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Originally Posted by RuckusRy View Post
I would really like to hear how this went for you. I just got my x3 30 days ago and its going in to the RSM is coming out to look at it tomorrow. It's been aligned twice, I had the "crown of the road" speech and the "run flat" speech. After the shop foreman drove it, he acknowledged the issue. We'll see, i'm seriously doubting after reading your post and others that this issue can be fixed. How was the process to get your car bought back?
It was not terrible but you have to stick to your guns. By the way I bought a used 2008 x5 and am happy with it.
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      10-14-2011, 02:55 AM   #39
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Originally Posted by Want the thrill View Post
I wouldn't have accepted delivery of it and would ask for a new order to be put in! My dealer left off the premium sound on my order by mistake and when it was delivered it didn't have it. I complained and they re-ordered me another 35i. While I'm now waiting for it to be produced, they let me keep the one that came in as a loaner until my new one arrives. For as much as you are paying for the vehicle, it should be PERFECT from the start!
EXACTLY I would NO way accept that, that car has been poorly repared thats for sure. Get it back to them and demand a new one.
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