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      02-15-2012, 11:39 AM   #1
02420X3
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My BMW Remote Available in US iTunes Store

The My BMW Remote app for iPhone is available in the US iTunes store as of today.
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      02-15-2012, 11:56 AM   #2
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It won't let me log in. Keeps giving an "Authentication Failed" error. I just signed on to "My BMW" using the same credentials through IE.
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      02-15-2012, 12:15 PM   #3
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reading the instructions for the app, you are supposed to use your bmw assist account. This is not the same as my bmw from the bmwusa.com website.
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      02-15-2012, 12:28 PM   #4
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on actually starting the app, it does mention my bmw, but I was able to login using the bmw assist account
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      02-15-2012, 12:37 PM   #5
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Just upgraded thru the app store update.... no issues.
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      02-15-2012, 12:42 PM   #6
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Quote:
Originally Posted by cheesebag
Just upgraded thru the app store update.... no issues.
Any new functionality?
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      02-15-2012, 12:48 PM   #7
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Quote:
Originally Posted by dnw View Post
Any new functionality?
doesn't look like it, except for now it shows my car color as "alpine white" instead of "alpinweiss".
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      02-15-2012, 02:41 PM   #8
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Quote:
Originally Posted by hamajicky View Post
doesn't look like it, except for now it shows my car color as "alpine white" instead of "alpinweiss".
Aww, I quite liked my TITANSILBER description
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      02-15-2012, 04:09 PM   #9
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I changed to US version now and it works too.
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      02-15-2012, 04:32 PM   #10
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Is the login the email address that you have on file with BMW Assist and the password the passcode that you have with them? I tried it and I still get the Authentication Failed message. I was on the phone with BMW Assist and they said that those are the right entries and if it doesn't work, to call back to change the passcode or have it escalated. Not sure if there is something wrong with my account.

I've had problems sending addresses from GoogleMaps since day 1, too. I have a feeling that my profile is messed up somehow.
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      02-15-2012, 06:01 PM   #11
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Quote:
Originally Posted by JSY View Post
Is the login the email address that you have on file with BMW Assist and the password the passcode that you have with them?
Yes.
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      02-15-2012, 07:22 PM   #12
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Quote:
Originally Posted by JSY View Post

I've had problems sending addresses from GoogleMaps since day 1, too. I have a feeling that my profile is messed up somehow.
If you had the issue sending addresses from Google Map to your X3, its clear indication that your setup is different than that you are using it. Set that right first, then My BMW Remote App will certainly work.

I had no issue in using iTunes UK based or US based My BMW Remote App, both worked from US.
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      02-15-2012, 09:07 PM   #13
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i bet i will switch to an iphone before the droid app comes out - in the mean time i just installed it in my ipad and it works fine. thanks for the heads up
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      02-16-2012, 02:32 AM   #14
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Quote:
Originally Posted by dnw View Post
Any new functionality?
Doesn't look like it... just a freshen up!
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      02-16-2012, 02:35 AM   #15
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I have downloaded the upgrade and now it doesn't work ! Just keep getting "vehicle not responding" failure notice.

Done the usual delete/reload/reinstall my settings, but no joy.

Annoying!
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      02-16-2012, 07:17 AM   #16
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I couldn't get logged in and now it says my account is locked. Called BMW Assist and they advised that the system isn't fully up yet, that some step they expected to do before launching that app wasn't done and will be done today. Funny that the error message says to call the BMW ConnectedDrive hotline -- don't think we have that here in the US, do we?
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      02-16-2012, 08:01 AM   #17
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Quote:
Originally Posted by DJ Daddy-O View Post
I have downloaded the upgrade and now it doesn't work ! Just keep getting "vehicle not responding" failure notice.

Done the usual delete/reload/reinstall my settings, but no joy.

Annoying!
I had the same error but deleting and re-entering user credential did the trick.

As a first step check if you are able to send location information to your X3 using google map on your pc. Once that's successful, try my BMW remote app with refreshed user credentials.

Last edited by April1; 02-16-2012 at 01:39 PM..
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      02-16-2012, 08:04 AM   #18
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Quote:
Originally Posted by Nahoa View Post
I couldn't get logged in and now it says my account is locked. Called BMW Assist and they advised that the system isn't fully up yet, that some step they expected to do before launching that app wasn't done and will be done today. Funny that the error message says to call the BMW ConnectedDrive hotline -- don't think we have that here in the US, do we?
When google search on x3 is not working, it flashes a call number, that is connected drive hot line.

1-888-333-6118

Last edited by April1; 02-16-2012 at 09:10 AM..
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      02-16-2012, 08:46 AM   #19
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Quote:
Originally Posted by April1 View Post
If you had the issue sending addresses from Google Map to your X3, its clear indication that your setup is different than that you are using it. Set that right first, then My BMW Remote App will certainly work.
Thanks - I called up BMW Assist to inquire. It looks like my e-mail address on file was not only attached to my current X3, but also the last two X3s that I no longer have (!!) and they suspected that that was causing an issue. They notified accounting to remove the other X3s and it still didn't work. But then the rep deleted my e-mail and reentered it - and I no longer get that error message in Google Maps and I'm able to log into the BMW Remote app!

I haven't been back to my car yet to see if the Google Maps destinations reached my car and also the remote app seems to not be able to locate/communicate with the car, but at least I'm getting there and it sounds like a few of us are having that issue.
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      02-16-2012, 09:12 AM   #20
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The app is really slow. everything seems to work, but it takes minutes for things to happen if you are on att and a little faster if you're on wifi. I would sooner use my key fob to locate my car, but if you locked your key fob in the car (and don't want to call bmw assist) or you lost the car in a huge parking lot, this will do. You just have to be really patient.

I push the locate button and the update button (top right hand corner of the app). Wait some minutes and it will show up on the map.
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      02-16-2012, 09:41 AM   #21
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Quote:
Originally Posted by bluedevils View Post
The app is really slow. everything seems to work, but it takes minutes for things to happen if you are on att and a little faster if you're on wifi. I would sooner use my key fob to locate my car, but if you locked your key fob in the car (and don't want to call bmw assist) or you lost the car in a huge parking lot, this will do. You just have to be really patient.

I push the locate button and the update button (top right hand corner of the app). Wait some minutes and it will show up on the map.
I think the slow response time is primarily due to the car "waking up". Try sending it a command just after you've switched off the ignition and locked the car and it will probably take less than 30 seconds to communicate a round trip (because it hasn't yet gone to sleep). Similar to the delay you get if you try to use the nav straight away after the car has been locked and switched off for a while I assume
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      02-16-2012, 09:43 AM   #22
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I had the UK Apple Store version since last year and all worked fine. I just "upgraded" to the US version (GUI is a bit different) , and now it no longer works. I am getting "error during data transfer" messages.

I know the signal is getting to the car. If you have used it successfully, you will know that about 45 seconds after making the request, your BMW will make a vacuum sound (like the electrical system starting up?) just prior to flashing/honking/unlocking.

May car is doing that, but then nothing happens.

Any ideas?
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