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      02-28-2011, 04:18 PM   #155
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Quote:
Originally Posted by Bimmer Bertie View Post
Hi sfax...had a chat with my dealer regarding the 6NF...he was quite sure it wasn't a glitch and that 6NF needed to be included to have 6NR...the option codes included in the Prof Media package were 6NL, 609, 612 & 616. Anyway I will hold fire and will keep a look out for changes in online configurator...I suspect it should do so in near future as more and more of us keep choosing the 6NR and this becomes apparent. If I remember right there was a similar error when choosing alloys with runflats as standard where the charge for runflats kept get adding despite being standard. This doesn't happen any longer.
All very confusing (standard for BMW!). I have the professional multimedia package installed and it includes what I think is 6NF, but maybe it's something else. Surely pro mm which includes the full bluetooth connectivity is considered "a blue tooth option" and therefore 6NR is included, but who knows! Please let me know if you eventually get to the bottom of it.
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      02-28-2011, 04:20 PM   #156
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Originally Posted by ksoze View Post
Share that when you get it please, sfax. That John guy was so sure, it will be interesting to see what transpired.
Will do. If he turns out to be completely wrong, I'm going to drive there (it's only 12 miles away) and find him in the car park
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      02-28-2011, 07:50 PM   #157
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Was just told that one will be able to upgrade 2011 models to use 6NR with the addition of a flux capacitor costing 499.95 in the US.
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      03-01-2011, 02:57 AM   #158
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Originally Posted by Nahoa View Post
Was just told that one will be able to upgrade 2011 models to use 6NR with the addition of a flux capacitor costing 499.95 in the US.
Confirmed by John at BMW UK over the phone. I think I could hear "Johnny B. Goode" playing in the background.
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      03-01-2011, 11:46 AM   #159
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Email updates from BMW UK. And perhaps importantly, the promise of "a definitive answer" from "the Technical Manager at BMW Germany"

I wish I could just give the Technical Manager at BMW Germany a call directly. I'm sure I'd resolve seconds what has so far taken BMW UK months.


Quote:
from GBCustomerSupport@bmwfin.com
to sxxx@gmail.com

date 1 March 2011 16:35
subject RE: CS1: [SRNUMBER=1-6641861460]
Important mainly because of the words in the message.

Dear Mr Xxx

Thank you for your email dated February 27, 2011. I am sorry you have had cause to contact us again as you feel the answers you have received are contradictory. I have passed this correspondence to the Technical Manager at BMW Germany for a definitive answer..

I will contact you as soon as I receive a reply. Thank you for your patience on this matter.

Yours sincerely

BMW Group UK
Carl Stokes
Customer Service Executive
Ellesfield Avenue
Bracknell RG12 8TA
Tel: 0870 5050160
Fax: 0870 5050205
Mail: customer.service@bmw.co.uk
URL: www.bmw.co.uk

________________________________________
From: Sean Xxx [mailto:sxxx@gmail.com]
Sent: 27 February 2011 21:02
To: BMW UK Customer Support
Subject: CS1: [SRNUMBER=1-6641861460]

OK, in typical BMW UK fashion your answer is confused. I’ll pose the question differently.

I own a BMW X3, manufactured in January and with the Professional Multimedia package. Up until now BMW UK, and specifically John Brookes has said that it will be possible to buy 6NR as an accessory, that you will need the 6NR software update, and a new media snap-in adaptor for the iPhone 4 and the Professional Multimedia Package.

So here is the question for you again. Try to answer it specifically.

Will I be able to buy 6NR as an accessory? An accessory, not a factory fitted option.

This email thread has replied yes to this question a few times and now you have replied with an answer specific to iPhone 4 and said that 6NR is hardware not software in direct contradiction to all of the earlier correspondence from BMW UK . 6NR is available for 3G, 3GS and 4. It is not specific to iPhone 4. I don’t see what “retrofit for iPhone 4 means”? The “retro fit” is with respect to the car, not the iPhone device.

If the answer is no, you are now saying that 6NR is hardware not software in contradiction to everything BMW UK have said up until now (refer to emails on this case).

Please answer carefully.


On 25 February 2011 13:13, <GBCustomerSupport@bmwfin.com> wrote:

Dear Mr Xxx

Thank you for your email dated February 23, 2011.

With regards to the information supplied in previous correspondence with respect to availability of the option 6NR, I can confirm that it is not possible to retro fit this option for the iPhone4 in this country. This is because it is a hardware fit rather than a software update.

With respect to the information carried on the attached pdf, this is with regard to the United States market, therefore I am unable to comment on behalf of BMW UK. I hope that this reply clarifies the situation and I am sorry if we did not resolve your query in the first instance. Should you require any further assistance in the future, please do not hesitate to contact me.

Yours sincerely

BMW Group UK
Carl Stokes
Customer Information Executive
Ellesfield Avenue
Bracknell RG12 8TA
Tel: 0800 325 600
Fax: 0870 5050 206
Email: customer.information@bmw.co.uk
URL: www.bmw.co.uk



________________________________________
From: Sean Xxx [mailto:sxxx@gmail.com]
Sent: 23 February 2011 19:31

To: BMW Customer Information
Subject: JB: [SRNUMBER=1-6641861460]

Is there any update on 6NR? Only the attached PDF again contradicts the information previously given by BMW UK on 6NR's availability as an accessory. Refer to note on last line of PDF
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      03-01-2011, 12:22 PM   #160
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Quote:
Originally Posted by sfax View Post
Email updates from BMW UK. And perhaps importantly, the promise of "a definitive answer" from "the Technical Manager at BMW Germany"

I wish I could just give the Technical Manager at BMW Germany a call directly. I'm sure I'd resolve seconds what has so far taken BMW UK months.
Quote:
Originally Posted by Customer Service
I am sorry you have had cause to contact us again as you feel the answers you have received are contradictory.
Obviously, you must be the problem here ...
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      03-01-2011, 04:04 PM   #161
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Thanks sfax for all the info. I'm itching to contact them to clarify 6NR & 6NF issue. Will give them a breather to answer your queries first
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      03-04-2011, 06:06 AM   #162
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It's official!! BMW UK are completely incompetent and the rumblings from the USA re. 6NR were correct all along. Apologies if I gave anyone false hope.

I can't believe a professional company can get things so wrong and will never trust anyone at BMW UK again regarding information. They are a total shambles. Why they can't just say "we don't know yet" until they know for sure, I have no idea. Buffoons.


Quote:
---------- Forwarded message ----------
From: <GBCustomerSupport@bmwfin.com>
Date: 4 March 2011 11:48
Subject: RE: CS1: [SRNUMBER=1-6641861460]
To: sXXX@gmail.com

Dear Mr XXX

Thank you for your email dated February 27, 2011 and for your patience while I have been awaiting confirmation from our Technical Department in Germany.

I can confirm that the information I supplied you in my email dated February 25, 2011 is correct and that there is currently no retrofit possibility for option 6NR. I am sorry that information given to you previous to my correspondence was contradictory.

Thank you once again for you patience and should you require any assistance in the future, please do not hesitate to contact me.

Yours sincerely

BMW Group UK
Carl Stokes
Customer Service Executive
Ellesfield Avenue
Bracknell RG12 8TA
Tel: 0870 5050160
Fax: 0870 5050205
Mail: customer.service@bmw.co.uk
URL: www.bmw.co.uk
Because of everything that has gone before, this email is no more credible than the rest of them but twinned with info from the USA, it would seem unlikely that you can buy 6NR as an accessory.
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      03-04-2011, 06:19 AM   #163
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Quote:
Originally Posted by sfax View Post
It's official!! BMW UK are completely incompetent and the rumblings from the USA re. 6NR were correct all along. Apologies if I gave anyone false hope.

I can't believe a professional company can get things so wrong and will never trust anyone at BMW UK again regarding information. They are a total shambles. Why they can't just say "we don't know yet" until they know for sure, I have no idea. Buffoons.




Because of everything that has gone before, this email is no more credible than the rest of them but twinned with info from the USA, it would seem unlikely that you can buy 6NR as an accessory.

It was because of this "smoke and mirrors" from BMW regarding 6nr that I delayed my build week on my 5er (to week 10 March) as I wanted to be sure of 6nr....as you say Buffoons.

All your 'digging' in Jan/Feb was very usefull for me and crystallised my thought to delay my build and not rely on the possibilty or not of a BMW retrofit...i am still expecting that there will become a 3rd party retrofit available in due course.
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      03-04-2011, 06:51 AM   #164
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Quote:
Originally Posted by 1970Jon View Post
It was because of this "smoke and mirrors" from BMW regarding 6nr that I delayed my build week on my 5er (to week 10 March) as I wanted to be sure of 6nr....as you say Buffoons.

All your 'digging' in Jan/Feb was very usefull for me and crystallised my thought to delay my build and not rely on the possibilty or not of a BMW retrofit...i am still expecting that there will become a 3rd party retrofit available in due course.
+1

I also delayed and appreciate the earnest efforts by sfx, et al. I realize some were too late in the process or could not wait due to expiring holiday cash, etc. I also dug deep for info on this issue for many weeks and tried to share my findings here and other boards. The debacle unfolding however forced me to move to a week 10 on my M3 at last minute (at the suggestion of my CA) and this lack of info from BMW on this changeover left much to be desired.

I too remain hopeful a retrofit will be made available for those here who missed the changeover.
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      03-05-2011, 09:45 AM   #165
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Quote:
Originally Posted by ksoze View Post
+1

I also delayed and appreciate the earnest efforts by sfx, et al. I realize some were too late in the process or could not wait due to expiring holiday cash, etc. I also dug deep for info on this issue for many weeks and tried to share my findings here and other boards. The debacle unfolding however forced me to move to a week 10 on my M3 at last minute (at the suggestion of my CA) and this lack of info from BMW on this changeover left much to be desired.

I too remain hopeful a retrofit will be made available for those here who missed the changeover.
Sadly waiting for 6NR in my case would mean waiting nearly another year for my X3.

On an iPhone compatibility note, if I try to download the BMW Connected app from the App Store, it says my iPhone 3G isn't compatible. I think, in the UK at least, you need an iPhone 3GS or above.
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      03-08-2011, 07:52 AM   #166
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I was waiting to see if I would get a reply to my final email on 6NR but I've not had anything. Not surprising really as I just slagged them off! I might put something in writing by way of an official complaint about how BMW UK conducts its business. Here it is anyway


Quote:
---------- Forwarded message ----------
From: XXX <sXXX@gmail.com>
Date: 4 March 2011 14:05
Subject: Re: CS1: [SRNUMBER=1-6641861460]
To: GBCustomerSupport@bmwfin.com


May I suggest that next time, rather than guessing and giving your customers inaccurate, confusing and contradictory information, you simply say, "we don't know". I've never experienced such an unprofessional and muddled approach to the dissemination of information. In my eyes you are left with no credibility at all and I will never trust any information from BMW UK again. Thank God you don't work in healthcare.
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      03-08-2011, 08:27 PM   #167
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BMW Canada "BMW Apps Package (ZOX)" - 6NR official bulletin
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File Type: pdf PB 2011MY All-08 - BMW Apps Package.pdf (169.9 KB, 285 views)
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      03-10-2011, 12:52 PM   #168
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Is the 6Nr the feature that will allow you to lock/unlock/start your car from your iPhone?

Is it only a $250 extra cost from what I read above?
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      03-10-2011, 01:10 PM   #169
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Quote:
Originally Posted by flash3 View Post
Is the 6Nr the feature that will allow you to lock/unlock/start your car from your iPhone?

Is it only a $250 extra cost from what I read above?
No, that is the "BMW Connected" app.

The 6NR features is described in the bulletin above. To use some of the 6NR features (ex. video), you will need an optional cradle for your model iPhone which can be purchased from your dealer later.
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      03-10-2011, 01:25 PM   #170
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Quote:
Originally Posted by ksoze View Post
No, that is the "BMW Connected" app.

The 6NR features is described in the bulletin above. To use some of the 6NR features (ex. video), you will need an optional cradle for your model iPhone which can be purchased from your dealer later.
Just saw the PDF document.

So if I had the 6NR package for $300 at time of order of my 28i, I will get the BMW connected app with it as well? Am I reading that correct?
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      03-10-2011, 01:30 PM   #171
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Quote:
Originally Posted by flash3 View Post
Just saw the PDF document.

So if I had the 6NR package for $300 at time of order of my 28i, I will get the BMW connected app with it as well? Am I reading that correct?
FYI, that is Canadian pricing, but the details are correct.

No, the "My BMW Remote" app is available for free download now at iTunes and can be used on most cars now to do the locks and stuff. The 6NR option works with the also free download "BMW Connected" program at iTunes, but only on cars equipped with that post-April option.
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Last edited by ksoze; 03-10-2011 at 02:12 PM..
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      03-10-2011, 08:06 PM   #172
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ksoze, the iTunes description makes no mention of those functions in the US store and they don't appear on the app on my iPhone.
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      03-10-2011, 08:09 PM   #173
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You need to download a version from UK store. Search, there are threads on how to do it.

Here is one thread on how: http://f10.5post.com/forums/showthread.php?t=446530
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      03-10-2011, 08:09 PM   #174
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Quote:
Originally Posted by Nahoa View Post
ksoze, the iTunes description makes no mention of those functions in the US store and they don't appear on the app on my iPhone.
Go here for the 'My BMW Remote' iPhone app:
http://x3.xbimmers.com/forums/showthread.php?t=497910
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      03-10-2011, 08:13 PM   #175
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haldol, thanks, I know what it's supposed to ultimately do. My point is that as far as I can tell from the US iTunes store and the app currently on my phone, the only features currently implemented in the US are mileage/consumption stats and internet radio. Might well be doing something wrong, but iTunes doesn't claim any of the other functions and I can't get any hint of them to turn up through the app.

Anyone in the US using the app for the remote function set?
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      03-10-2011, 08:16 PM   #176
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Quote:
Originally Posted by Nahoa View Post
haldol, thanks, I know what it's supposed to ultimately do. My point is that as far as I can tell from the US iTunes store and the app currently on my phone, the only features currently implemented in the US are mileage/consumption stats and internet radio. Might well be doing something wrong, but iTunes doesn't claim any of the other functions and I can't get any hint of them to turn up through the app.

Anyone in the US using the app for the remote function set?
The app they are referring to is not available in the US. Some have made a UK itunes account to download it, which will get you SOME of the features but not all.

The app you have downloaded is part of the new BMW Apps option (6NR), no remote start, just internet radio, facebook, twitter, and the future!
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