Off to a Bad Start.

Spitfire · 02-23-2011, 05:59 AM

Went to pick up my X3 last night, unfortunatly left driving a loaner mini. The back seat of the X3 was not assembled properly. The entire bottom section was just floating, nothing attached. It was pretty obvious that there was a problem. How does something as obvious of this get all the way to the customer to find? It's nice they let me take a loaner car, but after months of waiting the night was a pretty big disappointment.

Drnelly · 02-23-2011, 06:22 AM

wow! I'm sorry to hear that, I wonder how is it possible for anybody in the quality center to miss that?? I hope they fix that promptly..

Evlengr · 02-23-2011, 06:48 AM

There seems to be a lot of that happening with this line. One person got theirs with all sorts of paint blemishes. That and the oil sensor. Don't remember this happening with it in Austria.

Yes there will be problems from time to time, but that reeks of crappy QC. You never should have seen that.

acey81 · 02-23-2011, 07:06 AM

Sorry to hear that. I hope you they will fix your car and that it won't take any enjoyment away from your new car.

I really hope that these are one off problems.

BMWZ4 · 02-23-2011, 08:08 AM

Sorry to hear that Spitfire & I hope it gets fixed asap. As you know, I'll be picking mine up this time next week so I'll be sure to report in on how the car was delivered.

Dave

MA78 · 02-23-2011, 09:07 AM

That's so strange. Same thing happened to me when I bought a Mini Cooper S back in '04. Back seat just kinda flopped around. It was an easy fix though, and the dealership had it ready within a few hours. They gave me a free t-shirt and keychain.

I'm guessing this is the price we pay for being early adopters. New car in a new factory and all. Bound to be some hiccups.

Spitfire · 02-23-2011, 02:32 PM

Problem fixed, picked the X3 up this aft. Very happy. I'll post some pictures tonight.

walendvay · 02-23-2011, 05:08 PM

ask for money off of your rig!

LSB M · 02-23-2011, 09:29 PM

I hope BMW reads these boards.

The NC plant QC is not up to snuff!!! Paint problems, now this...

Come on guys, get your act together!!! It's a BMW for crying out loud...

Nahoa · 02-23-2011, 09:35 PM

Ah, 'cmon now, we have no idea the volume of errors at the plant. This blog could gather the only ones. They fixed the paint and he's happy, the seat situation appears to have been fixed quickly. Clearly they should strive for zero mistakes, but I'd venture to say nobody here is likely to have achieved the "zero mistake" standard in their own work, how is it that others should be held to that then? The volume of mistakes and how they're addressed is critical.

The dealers tell me BMW won't roll out new cars in the US any longer because US customers are too unforgiving of initial hiccups. Not sure what to think about that yet . . .

LSB M · 02-23-2011, 09:44 PM

Quote:

Originally Posted by Nahoa

Ah, 'cmon now, we have no idea the volume of errors at the plant. This blog could gather the only ones. They fixed the paint and he's happy, the seat situation appears to have been fixed quickly. Clearly they should strive for zero mistakes, but I'd venture to say nobody here is likely to have achieved the "zero mistake" standard in their own work, how is it that others should be held to that then? The volume of mistakes and how they're addressed is critical.

The dealers tell me BMW won't roll out new cars in the US any longer because US customers are too unforgiving of initial hiccups. Not sure what to think about that yet . . .

Are you kidding me? Too unforgiving? LOL...

These anecdotal evidence is enough for me to be annoyed.

None of my other bimmers (made in EU) had any issues at delivery... I've also been a member of a ton of other bimmer boards for almost 10 years and have NEVER heard any issues with QC with paint, seats not properly installed, etc.

If I were buying a Hyundai I'd be more forgiving.

Nahoa · 02-23-2011, 09:50 PM

Mine didn't have any issues either (EU or here). You're suggesting since you didn't have problems before, no cars were delivered with any errors? I think that's unlikely.

Nobody hits a zero error standard in their work. It's the volume and significance of errors that matters. I wonder how many folks would consider it reasonable to have their performance judged by "anecdotal evidence" . . .

LSB M · 02-23-2011, 09:54 PM

Quote:

Originally Posted by Nahoa

Mine didn't have any issues either (EU or here). You're suggesting since you didn't have problems before, no cars were delivered with any errors? I think that's unlikely.

Nobody hits a zero error standard in their work. It's the volume and significance of errors that matters. I wonder how many folks would consider it reasonable to have their performance judged by "anecdotal evidence" . . .

whatever, I am entitled to my opinion.. too late and too tired to be arguing over the internet with a complete stranger.
good night.

MA78 · 02-23-2011, 09:55 PM

Quote:

Originally Posted by LSB M

Are you kidding me? Too unforgiving? LOL...

These anecdotal evidence is enough for me to be annoyed.

None of my other bimmers (made in EU) had any issues at delivery... I've also been a member of a ton of other bimmer boards for almost 10 years and have NEVER heard any issues with QC with paint, seats not properly installed, etc.

If I were buying a Hyundai I'd be more forgiving.

Then I suggest you buy a Hyundai.

This should hardly surprise a veteran such as yourself. Every time BMW-or any other manufacturer-rolls out a new model, there are issues. Some are noticed at delivery, others take some time. Stop being so pedantic.

Nahoa · 02-23-2011, 10:10 PM

You are certainly entitled to your opinion. Doesn't mean it is necessarily right or has any value, but you're entitled to it . . .

sfax · 02-24-2011, 01:12 AM

My main issue with these faults (and I'm not really concerned by them, it's a bit sloppy on the QC but what's to say the seat didn't break in transit?) is that the dealers don't notice them, or notice them and don't disclose them and then still try to sell you the car!! What if this guy had not noticed the seat and quickly put a baby seat in the back?

Nahoa · 02-24-2011, 06:22 AM

+1 re sfax

BIMMER UK 76 · 02-24-2011, 06:53 AM

My dealer normally wants 5 days for PDC (pre Delivery Checks) and I cannot see any excuse for them missing faults or damage - they are the last line of defence before the customer and they know it.

1erich · 02-24-2011, 08:10 AM

That's disappointing. I would mention something about it to the manager. I would certainly question paying for PDC when it is painfully obvious they didn't do the job properly.

Beyu · 02-26-2011, 12:33 AM

Quote:

Originally Posted by sfax

My main issue with these faults (and I'm not really concerned by them, it's a bit sloppy on the QC but what's to say the seat didn't break in transit?) is that the dealers don't notice them, or notice them and don't disclose them and then still try to sell you the car!! What if this guy had not noticed the seat and quickly put a baby seat in the back?

I'm not all that concerned with these faults either. However this definitely seems like a major oversight by QC as I can't imagine anything in transit unsecuring the back seats from the car; I doubt anyone even sat in the car other than the driver's seat when putting it on a transport freight or doing a rolling test.

The X3 is still a very new vehicle and I understand it'll take some time to work out the kinks either in machinery or the technicians. Hopefully these quality problems don't become common place or continued to be prevalent such as the HPFP issue in the N54 engine and now the N55.

Spitfire · 02-26-2011, 07:58 AM

How they explained it to me is that the seat must have came loose as they were detailing the interior...not really sure what needs to be detailed on a brand new vehicle? They did rush to get the vehicle for me. It arrived Friday and I was to have it Tuesday. Monday was a holiday so they rushed through with one business day. I was just happy to have the X3 and get out of a rental. So far everything is great with the truck, very happy. Installing the kids seats today so hopefully it stays connected.

02-23-2011, 05:59 AM	#1
Spitfire Private 6 Rep 50 Posts Drives: 2011 X3 28i Join Date: Feb 2011 Location: Toronto iTrader: (0)	Off to a Bad Start. Went to pick up my X3 last night, unfortunatly left driving a loaner mini. The back seat of the X3 was not assembled properly. The entire bottom section was just floating, nothing attached. It was pretty obvious that there was a problem. How does something as obvious of this get all the way to the customer to find? It's nice they let me take a loaner car, but after months of waiting the night was a pretty big disappointment.
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02-23-2011, 06:22 AM	#2
Drnelly Enlisted Member 6 Rep 33 Posts Drives: X3 Join Date: Jan 2011 Location: NJ iTrader: (0)	wow! I'm sorry to hear that, I wonder how is it possible for anybody in the quality center to miss that?? I hope they fix that promptly.. __________________ X3 28i titanium silver - premium pckg - sport activity pckg - technology pckg - cold weather pckg - power tailgate - black nevada & Sienna wood trim
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02-23-2011, 06:48 AM	#3
Evlengr Private 5 Rep 61 Posts Drives: 2008 MT X3 and 2010 MT MCS Join Date: Feb 2011 Location: DC-BALT iTrader: (0)	There seems to be a lot of that happening with this line. One person got theirs with all sorts of paint blemishes. That and the oil sensor. Don't remember this happening with it in Austria. Yes there will be problems from time to time, but that reeks of crappy QC. You never should have seen that.
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02-23-2011, 07:06 AM	#4
acey81 First Lieutenant 48 Rep 313 Posts Drives: F15 X5 40d M-sport; F80 M3 Join Date: Jan 2011 Location: Stockholm, Sweden iTrader: (0)	Sorry to hear that. I hope you they will fix your car and that it won't take any enjoyment away from your new car. I really hope that these are one off problems.
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02-23-2011, 08:08 AM	#5
BMWZ4 Major General 1913 Rep 5,109 Posts Drives: '23 X1/'23 Allroad Progressiv Join Date: Apr 2010 Location: Toronto iTrader: (1)	Sorry to hear that Spitfire & I hope it gets fixed asap. As you know, I'll be picking mine up this time next week so I'll be sure to report in on how the car was delivered. Dave __________________ '11 Z4 30i (retired);'11 X3 28i (retired); '15 M235i Stage 1 Dinan (recalled & crushed); '16 M235i Stage 3 Dinan (retired); '15 X3 28i (retired); '14 328i (retired), 2019 X3M40i (retired); Loaded '18 X1 (retired); Loaded '20 X3MC DG, Black/Tan Merino (retired); Loaded '23 X1 Cape York green and Red/Black interior; '23 Audi A4 Allroad Progressiv
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02-23-2011, 09:07 AM	#6
MA78 TK-421 18 Rep 610 Posts Drives: 2011 X3 35i Join Date: Nov 2007 Location: Portland, OR iTrader: (0)	That's so strange. Same thing happened to me when I bought a Mini Cooper S back in '04. Back seat just kinda flopped around. It was an easy fix though, and the dealership had it ready within a few hours. They gave me a free t-shirt and keychain. I'm guessing this is the price we pay for being early adopters. New car in a new factory and all. Bound to be some hiccups.
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02-23-2011, 02:32 PM	#7
Spitfire Private 6 Rep 50 Posts Drives: 2011 X3 28i Join Date: Feb 2011 Location: Toronto iTrader: (0)	Problem fixed, picked the X3 up this aft. Very happy. I'll post some pictures tonight.
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02-23-2011, 05:08 PM	#8
walendvay First Lieutenant 54 Rep 343 Posts Drives: '11 F25 28i; '13 E84 35i Join Date: Jan 2011 Location: Pacific NW iTrader: (0)	ask for money off of your rig!
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02-23-2011, 09:29 PM	#9
LSB M Enlisted Member 8 Rep 31 Posts Drives: which one?! Join Date: Dec 2010 Location: Boston iTrader: (0)	I hope BMW reads these boards. The NC plant QC is not up to snuff!!! Paint problems, now this... Come on guys, get your act together!!! It's a BMW for crying out loud...
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02-23-2011, 09:35 PM	#10
Nahoa Lieutenant Colonel 45 Rep 1,876 Posts Drives: F25 35i Mineral Silver/Black Join Date: May 2008 Location: Virginia iTrader: (0)	Ah, 'cmon now, we have no idea the volume of errors at the plant. This blog could gather the only ones. They fixed the paint and he's happy, the seat situation appears to have been fixed quickly. Clearly they should strive for zero mistakes, but I'd venture to say nobody here is likely to have achieved the "zero mistake" standard in their own work, how is it that others should be held to that then? The volume of mistakes and how they're addressed is critical. The dealers tell me BMW won't roll out new cars in the US any longer because US customers are too unforgiving of initial hiccups. Not sure what to think about that yet . . . __________________
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02-23-2011, 09:50 PM	#12
Nahoa Lieutenant Colonel 45 Rep 1,876 Posts Drives: F25 35i Mineral Silver/Black Join Date: May 2008 Location: Virginia iTrader: (0)	Mine didn't have any issues either (EU or here). You're suggesting since you didn't have problems before, no cars were delivered with any errors? I think that's unlikely. Nobody hits a zero error standard in their work. It's the volume and significance of errors that matters. I wonder how many folks would consider it reasonable to have their performance judged by "anecdotal evidence" . . . __________________
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02-23-2011, 10:10 PM	#15
Nahoa Lieutenant Colonel 45 Rep 1,876 Posts Drives: F25 35i Mineral Silver/Black Join Date: May 2008 Location: Virginia iTrader: (0)	You are certainly entitled to your opinion. Doesn't mean it is necessarily right or has any value, but you're entitled to it . . . __________________
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02-24-2011, 01:12 AM	#16
sfax Brigadier General 91 Rep 3,855 Posts Drives: BMW X3 2011 F25 Join Date: Nov 2010 Location: Berkshire, UK iTrader: (0)	My main issue with these faults (and I'm not really concerned by them, it's a bit sloppy on the QC but what's to say the seat didn't break in transit?) is that the dealers don't notice them, or notice them and don't disclose them and then still try to sell you the car!! What if this guy had not noticed the seat and quickly put a baby seat in the back? __________________ F25 xDrive20d SE __ professional multimedia package \| dynamic package \| climate package \| 309s \| xline \| xenons \| electric seats \| folding mirrors \| business speakers
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02-24-2011, 06:22 AM	#17
Nahoa Lieutenant Colonel 45 Rep 1,876 Posts Drives: F25 35i Mineral Silver/Black Join Date: May 2008 Location: Virginia iTrader: (0)	+1 re sfax __________________
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02-24-2011, 06:53 AM	#18
BIMMER UK 76 Major 52 Rep 1,089 Posts Drives: BMW F25 X3 20d SE Join Date: Nov 2010 Location: United Kingdom iTrader: (0)	My dealer normally wants 5 days for PDC (pre Delivery Checks) and I cannot see any excuse for them missing faults or damage - they are the last line of defence before the customer and they know it. __________________ BMW F25 X3 xDRIVE 20d SE Black Sapphire \| Oyster Leather \| Fineline Sienna Wood \| 307 V Spokes \| Auto \| Prof Multimedia Package \| xLine Package \| Xenons \| Business Radio \| Sports Steering Wheel \| Sports Seats \| Panoramic Sunroof \| Sun Protection Glass \| Sun Blinds \| Folding Ext. Mirrors + Titanium Grille \| Chrome Exhaust Trim \| Mudflaps
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02-24-2011, 08:10 AM	#19
1erich Second Lieutenant 4 Rep 244 Posts Drives: 09 135i Join Date: Jul 2007 Location: Calgary iTrader: (0)	That's disappointing. I would mention something about it to the manager. I would certainly question paying for PDC when it is painfully obvious they didn't do the job properly.
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02-26-2011, 07:58 AM	#21
Spitfire Private 6 Rep 50 Posts Drives: 2011 X3 28i Join Date: Feb 2011 Location: Toronto iTrader: (0)	How they explained it to me is that the seat must have came loose as they were detailing the interior...not really sure what needs to be detailed on a brand new vehicle? They did rush to get the vehicle for me. It arrived Friday and I was to have it Tuesday. Monday was a holiday so they rushed through with one business day. I was just happy to have the X3 and get out of a rental. So far everything is great with the truck, very happy. Installing the kids seats today so hopefully it stays connected.
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