Sending Google Map destination to car

LEDZEP · 05-12-2011, 06:38 AM

Forgive me if this has been discussed in a previous thread. I've tried twice to send a Google Maps destination to my car, following the instructions that the BMW Assist representative gave me.... nada. I have received no Messages in the car. I was told to use the email address that I gave to BMW Assist (which is my personal email address).

Anyone having similar problems? I tried using all upper and then all lower case (BMW Assist guy said use all upper because it "seems to work better"), but neither worked.

guitarpath · 05-12-2011, 06:50 AM

I am not sure, but I think that you need a .bmw email address to be able to send googlemaps directions to your car. I don't think a personal (non bmw) email address would work.

lateshow · 05-12-2011, 06:58 AM

Quote:

Originally Posted by guitarpath

I am not sure, but I think that you need a .bmw email address to be able to send googlemaps directions to your car. I don't think a personal (non bmw) email address would work.

Mine is working fine with a non BMW address. Same email I use in the bmwusa website and with BMW assist.

LEDZEP · 05-12-2011, 07:14 AM

Anything I might be doing wrong? Tried first while my car was garaged and waited till the next morning to check for the message. Then tried from work while parked in the parking lot... failed both times.

bekind · 05-12-2011, 07:30 AM

Do you have multiple profiles? Can't remember if they go to a specific profile.

Are you getting a 'Message successfully sent' message via Google Maps when you click send to car?

We certainly use the email addr we used to sign up for BMW Assist and it does work. Might want to contact BMW Assist via the in car button. I bet they can look at your car's mailbox and see if the email is even making it to Assist.

LEDZEP · 05-12-2011, 07:51 AM

Not sure about profiles - I haven't set any up or imported any. Hopefully it's not key dependent thing, that wouldn't make sense. I do get the "message successfully sent to car" message on Google Maps.

Agree - next step is to contact BMW Assist and say something along the lines of "WTF?"

loatron · 05-12-2011, 08:21 AM

Quote:

Originally Posted by LEDZEP

Not sure about profiles - I haven't set any up or imported any. Hopefully it's not key dependent thing, that wouldn't make sense. I do get the "message successfully sent to car" message on Google Maps.

Agree - next step is to contact BMW Assist and say something along the lines of "WTF?"

Call BMW Assist and make sure they have your correct email address. It took me 3 phone calls to them to figure out that they'd completely butchered the email address I gave them.

You mentioned your car is in the garage; mine sits in an underground garage with no service, you should still get the message within a few minutes of going outside.

sfax · 05-12-2011, 08:40 AM

If it says "message successfully sent to car" it is going to someone's car

You don't need the full email in the UK. Just the username. If you log into connecteddrive or the US BMW Assist website with the same user name you should see your car is linked to this user name. If you don't, that could be why you're not getting the messages. If you do, you'll have to call them

lateshow · 05-12-2011, 09:10 AM

Quote:

Originally Posted by LEDZEP

Anything I might be doing wrong? Tried first while my car was garaged and waited till the next morning to check for the message. Then tried from work while parked in the parking lot... failed both times.

No idea other than a typo in the email address. By the way, the message gets to the car in a matter of seconds and it's not profile dependent. I have sent addresses to my wife as she's driving and it worked well.

LEDZEP · 05-12-2011, 09:39 AM

Quote:

Originally Posted by sfax

If it says "message successfully sent to car" it is going to someone's car

You don't need the full email in the UK. Just the username. If you log into connecteddrive or the US BMW Assist website with the same user name you should see your car is linked to this user name. If you don't, that could be why you're not getting the messages. If you do, you'll have to call them

I doubt that Google waits for delivery confirmation. It probably just checks the syntax to ensure it is a valid email address format and then displays the success message.

Quote:

Originally Posted by lateshow

No idea other than a typo in the email address. By the way, the message gets to the car in a matter of seconds and it's not profile dependent. I have sent addresses to my wife as she's driving and it worked well.

I'll call them today. I'm sure they screwed up the email address or something. Boneheads.

LEDZEP · 05-12-2011, 09:58 AM

Just called BMW Assist. My email address is linked to both the X3 and the X5 so maybe that is the problem - even though the X5 doesn't have MyInfo... although they claim it does. She did a reset and I'll try it again. I might wind up having to change one of the email addresses if the probelm persists.

BMWZ4 · 05-12-2011, 10:11 AM

LedZep,

I have 2 bmw's, using the same email address. When I send a google map (say to my X3), it also shows up on my Z. I was advised that if I wanted to send a map to 2 distinctive vehicles, then I would need 2 email addresses.

Frankly I'm not going to bother creating a 2nd one, I'll simply delete the message/map from the other car.

sfax · 05-12-2011, 10:27 AM

Quote:

Originally Posted by LEDZEP

I doubt that Google waits for delivery confirmation. It probably just checks the syntax to ensure it is a valid email address format and then displays the success message.

True but if you use your BMW Assist account name, not your email address (you can't use your email address in the UK, I just tried it), it will not give you the success message unless it's a valid and active BMW Assist account name - try it with xxx. Sorry if the US Google site works differently to the UK and this advice is no good

Quote:

Originally Posted by LEDZEP

Boneheads

sfax · 05-12-2011, 10:33 AM

This is what you see on maps.google.com (in case you think I'm talking nonsense - I do talk nonsense regularly but that's not the point). Note BMW Assist Account Name not email address

LEDZEP · 05-12-2011, 11:22 AM

In the U.S. it uses the email address - no option for account name.

LEDZEP · 05-12-2011, 11:23 AM

Quote:

Originally Posted by Dave Marien

LedZep,

I have 2 bmw's, using the same email address. When I send a google map (say to my X3), it also shows up on my Z. I was advised that if I wanted to send a map to 2 distinctive vehicles, then I would need 2 email addresses.

Frankly I'm not going to bother creating a 2nd one, I'll simply delete the message/map from the other car.

That's what I would expect... duplicate delivery instead of no delivery. I'd be okay with that too. We'll see if they got it fixed.

bluesmachine · 05-12-2011, 12:01 PM

Just spoke to a BMW representative over phone. They said to put your email address in CAPITAL LETTERS in the "BMW Assist Account Name" window.

They also said you have a 4 years free with your new X3.

Here's a page that may also help:

http://www.bmwusa.com/Standard/Conte...MyInfoFAQ.aspx

BMWZ4 · 05-12-2011, 12:08 PM

I don't believe that'll make a difference. I enter my email address all in lowercase & the map message arrives on both my vehicles

LEDZEP · 05-12-2011, 12:20 PM

When I activated it, the guy also suggested using all caps, which I have been doing - but it makes no difference. I tried again since the "reset" and it still doesn't work. I guess it's going to take a more detailed troubleshooting call.

LEDZEP · 05-12-2011, 06:32 PM

Still after many tries and 3 calls to BMW Assist - not working. They confirmed that the same email address for the X3 and X5 should send the directions to both cars. But it sends to neither of them.

It's not an urgent matter, but I'm starting to invest more of my personal time into this than I should have to. Now it's getting annoying.

Palpak · 05-12-2011, 06:35 PM

Quote:

Originally Posted by LEDZEP

When I activated it, the guy also suggested using all caps, which I have been doing - but it makes no difference. I tried again since the "reset" and it still doesn't work. I guess it's going to take a more detailed troubleshooting call.

I feel your frustration. I have to call BMW Assist several times before I finally got a good customer representative to fixed the connection. I was told that my X3 was not properly receiving the signal from BMW,and vice versa, and my dealer did not correctly set-up my account.

bluesmachine · 05-12-2011, 06:54 PM

I too tried today sending the same address twice to my car both with lower case and upper case letters and both were not received.

maybe dealer did not set it up.

weird.

05-12-2011, 06:38 AM	#1
LEDZEP Lieutenant General 417 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Sending Google Map destination to car Forgive me if this has been discussed in a previous thread. I've tried twice to send a Google Maps destination to my car, following the instructions that the BMW Assist representative gave me.... nada. I have received no Messages in the car. I was told to use the email address that I gave to BMW Assist (which is my personal email address). Anyone having similar problems? I tried using all upper and then all lower case (BMW Assist guy said use all upper because it "seems to work better"), but neither worked. __________________ I think it is bad luck to be superstitious
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05-12-2011, 06:50 AM	#2
guitarpath Private 3 Rep 75 Posts Drives: 2011 X3 xDrive 35i Join Date: Apr 2011 Location: Philadelphia, PA iTrader: (0)	I am not sure, but I think that you need a .bmw email address to be able to send googlemaps directions to your car. I don't think a personal (non bmw) email address would work.
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05-12-2011, 07:14 AM	#4
LEDZEP Lieutenant General 417 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Anything I might be doing wrong? Tried first while my car was garaged and waited till the next morning to check for the message. Then tried from work while parked in the parking lot... failed both times. __________________ I think it is bad luck to be superstitious
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05-12-2011, 07:30 AM	#5
bekind Private 2 Rep 86 Posts Drives: x3 35i Join Date: Mar 2011 Location: ohio iTrader: (0)	Do you have multiple profiles? Can't remember if they go to a specific profile. Are you getting a 'Message successfully sent' message via Google Maps when you click send to car? We certainly use the email addr we used to sign up for BMW Assist and it does work. Might want to contact BMW Assist via the in car button. I bet they can look at your car's mailbox and see if the email is even making it to Assist.
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05-12-2011, 07:51 AM	#6
LEDZEP Lieutenant General 417 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Not sure about profiles - I haven't set any up or imported any. Hopefully it's not key dependent thing, that wouldn't make sense. I do get the "message successfully sent to car" message on Google Maps. Agree - next step is to contact BMW Assist and say something along the lines of "WTF?" __________________ I think it is bad luck to be superstitious
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05-12-2011, 08:40 AM	#8
sfax Brigadier General 91 Rep 3,855 Posts Drives: BMW X3 2011 F25 Join Date: Nov 2010 Location: Berkshire, UK iTrader: (0)	If it says "message successfully sent to car" it is going to someone's car You don't need the full email in the UK. Just the username. If you log into connecteddrive or the US BMW Assist website with the same user name you should see your car is linked to this user name. If you don't, that could be why you're not getting the messages. If you do, you'll have to call them __________________ F25 xDrive20d SE __ professional multimedia package \| dynamic package \| climate package \| 309s \| xline \| xenons \| electric seats \| folding mirrors \| business speakers
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05-12-2011, 09:58 AM	#11
LEDZEP Lieutenant General 417 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Just called BMW Assist. My email address is linked to both the X3 and the X5 so maybe that is the problem - even though the X5 doesn't have MyInfo... although they claim it does. She did a reset and I'll try it again. I might wind up having to change one of the email addresses if the probelm persists. __________________ I think it is bad luck to be superstitious
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05-12-2011, 10:11 AM	#12
BMWZ4 Major General 1908 Rep 5,102 Posts Drives: '23 X1/'23 Allroad Progressiv Join Date: Apr 2010 Location: Toronto iTrader: (1)	LedZep, I have 2 bmw's, using the same email address. When I send a google map (say to my X3), it also shows up on my Z. I was advised that if I wanted to send a map to 2 distinctive vehicles, then I would need 2 email addresses. Frankly I'm not going to bother creating a 2nd one, I'll simply delete the message/map from the other car. __________________ '11 Z4 30i (retired);'11 X3 28i (retired); '15 M235i Stage 1 Dinan (recalled & crushed); '16 M235i Stage 3 Dinan (retired); '15 X3 28i (retired); '14 328i (retired), 2019 X3M40i (retired); Loaded '18 X1 (retired); Loaded '20 X3MC DG, Black/Tan Merino (retired); Loaded '23 X1 Cape York green and Red/Black interior; '23 Audi A4 Allroad Progressiv
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05-12-2011, 10:33 AM	#14
sfax Brigadier General 91 Rep 3,855 Posts Drives: BMW X3 2011 F25 Join Date: Nov 2010 Location: Berkshire, UK iTrader: (0)	This is what you see on maps.google.com (in case you think I'm talking nonsense - I do talk nonsense regularly but that's not the point). Note BMW Assist Account Name not email address Attached Images __________________ F25 xDrive20d SE __ professional multimedia package \| dynamic package \| climate package \| 309s \| xline \| xenons \| electric seats \| folding mirrors \| business speakers
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05-12-2011, 11:22 AM	#15
LEDZEP Lieutenant General 417 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	In the U.S. it uses the email address - no option for account name. __________________ I think it is bad luck to be superstitious
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05-12-2011, 12:01 PM	#17
bluesmachine Private First Class 39 Rep 169 Posts Drives: 2023 X5 45e blue/cognac Join Date: Dec 2010 Location: N'England iTrader: (0) Garage List 2011 BMW X3 35i [0.00] 1998 BMW 328ic [0.00]	Just spoke to a BMW representative over phone. They said to put your email address in CAPITAL LETTERS in the "BMW Assist Account Name" window. They also said you have a 4 years free with your new X3. Here's a page that may also help: http://www.bmwusa.com/Standard/Conte...MyInfoFAQ.aspx
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05-12-2011, 12:08 PM	#18
BMWZ4 Major General 1908 Rep 5,102 Posts Drives: '23 X1/'23 Allroad Progressiv Join Date: Apr 2010 Location: Toronto iTrader: (1)	I don't believe that'll make a difference. I enter my email address all in lowercase & the map message arrives on both my vehicles __________________ '11 Z4 30i (retired);'11 X3 28i (retired); '15 M235i Stage 1 Dinan (recalled & crushed); '16 M235i Stage 3 Dinan (retired); '15 X3 28i (retired); '14 328i (retired), 2019 X3M40i (retired); Loaded '18 X1 (retired); Loaded '20 X3MC DG, Black/Tan Merino (retired); Loaded '23 X1 Cape York green and Red/Black interior; '23 Audi A4 Allroad Progressiv
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05-12-2011, 12:20 PM	#19
LEDZEP Lieutenant General 417 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	When I activated it, the guy also suggested using all caps, which I have been doing - but it makes no difference. I tried again since the "reset" and it still doesn't work. I guess it's going to take a more detailed troubleshooting call. __________________ I think it is bad luck to be superstitious
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05-12-2011, 06:32 PM	#20
LEDZEP Lieutenant General 417 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Still after many tries and 3 calls to BMW Assist - not working. They confirmed that the same email address for the X3 and X5 should send the directions to both cars. But it sends to neither of them. It's not an urgent matter, but I'm starting to invest more of my personal time into this than I should have to. Now it's getting annoying. __________________ I think it is bad luck to be superstitious
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05-12-2011, 06:54 PM	#22
bluesmachine Private First Class 39 Rep 169 Posts Drives: 2023 X5 45e blue/cognac Join Date: Dec 2010 Location: N'England iTrader: (0) Garage List 2011 BMW X3 35i [0.00] 1998 BMW 328ic [0.00]	I too tried today sending the same address twice to my car both with lower case and upper case letters and both were not received. maybe dealer did not set it up. weird.
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