First Call out to BMW Assist

Stevenuk · 02-05-2012, 09:30 AM

Went to tescos this morning and thought great as it snowed last night so i could try out my x3 in the snow!
Just loaded up shopping and my car wouldent go into reverse or drive! And a warning was up saying something like " Possible Lever problem" so called bmw assist and they were there in 25 mins which was great . After just over a hour of testing they diconnected battery for 10 mins and re-connected it and now it fixed the fault!
Has anyone else had this?

dnw · 02-05-2012, 10:18 AM

I seem to recall that the BMW 'brain' has some sort of Microsoft OS base - in which case its to be expected- when it stops working, reboot!

MattUK · 02-05-2012, 11:10 AM

Good ole reboot

No, not had any such problem.. I too tried my X3 out in the first snow today.. very pleased with how it handled.. in my last 3 series, wouldn't have even made it out of my drive and out of my street.. but today.. no problem

BMWrules7 · 02-05-2012, 11:21 AM

Quote:

Originally Posted by dnw

I seem to recall that the BMW 'brain' has some sort of Microsoft OS base - in which case its to be expected- when it stops working, reboot!

I thought BMW ditched Microsoft?

BIMMER UK 76 · 02-05-2012, 11:37 AM

Also went for a cheeky drive in the snow early this morning and had great fun! I did feel a little smug passing all those abandoned 1, 3 & 5 series at the side of the road. Most were msport with big wheels. Not many audi or mercs abandoned?!? Tomorrows ice might be a different story.

Not used assist yet but sounds like you had a very goid experience

x3heh · 02-05-2012, 11:52 AM

Quote:

Originally Posted by BMWrules7

I thought BMW ditched Microsoft?

Nobody got fired for choosing Microsoft. BMW's website also runs on Windows.

Is it true that X3 runs on Windows CE? Running a car on Windows CE is ridiculous. Not to mention a 4 hour reload time.

sfax · 02-05-2012, 12:03 PM

Quote:

Originally Posted by x3heh

Is it true that X3 runs on Windows CE? Running a car on Windows CE is ridiculous. Not to mention a 4 hour reload time.

I've heard that it does run on Windows CE yes

I went for a long drive today and deliberately included some untreated roads to try out the xDrive and the winter tyres. It pissed everything although it wasn't at all icy anywhere really, mostly slush and snow. Very pleased though!

sfax · 02-05-2012, 02:19 PM

Quote:

Originally Posted by Stevenuk

Went to tescos this morning and thought great as it snowed last night so i could try out my x3 in the snow!
Just loaded up shopping and my car wouldent go into reverse or drive! And a warning was up saying something like " Possible Lever problem" so called bmw assist and they were there in 25 mins which was great . After just over a hour of testing they diconnected battery for 10 mins and re-connected it and now it fixed the fault!
Has anyone else had this?

Forgot to respond to this fault in particular earlier. I had a different error come up - refer to error when driving thread. BMW Assist came out and did a similar reset and also charged the battery which they said was low (not sure exactly what was done as I wasn't there) but the error never came back and that was back in April 2011. There seemed to be a theory at the time that battery charge being low may have caused a random error

Bustofa · 02-05-2012, 02:37 PM

Quote:

Originally Posted by Stevenuk

Went to tescos this morning and thought great as it snowed last night so i could try out my x3 in the snow!
Just loaded up shopping and my car wouldent go into reverse or drive! And a warning was up saying something like " Possible Lever problem" so called bmw assist and they were there in 25 mins which was great . After just over a hour of testing they diconnected battery for 10 mins and re-connected it and now it fixed the fault!
Has anyone else had this?

If its Microsoft based then surely all you will need to do is close all the windows, get out, get back in, and open the windows again.

Bustofa · 02-05-2012, 02:38 PM

Quote:

Originally Posted by Bustofa

If its Microsoft based then surely all you will need to do is close all the windows, get out, get back in, and open the windows again.

PS Glad it worked out OK.

x3heh · 02-05-2012, 02:41 PM

Hmmm. Turns out

iDrive is running on QNX. What about the rest of the system?

MattUK · 02-05-2012, 02:54 PM

That makes it even more laughable that some BlackBerry devices don't work

sfax · 02-05-2012, 02:55 PM

Quote:

Originally Posted by x3heh

Hmmm. Turns out

iDrive is running on QNX. What about the rest of the system?

Hmmm, I think it's just using QNX for the telematics isn't it? According to wiki some of the source code used to be published. Not any more though as Research in Motion have now acquired the company and guess whose phones are some of the only ones to be compatible with BMW Office? Yup, RIM's Blackberry

http://en.wikipedia.org/wiki/QNX

sfax · 02-05-2012, 02:58 PM

Quote:

Originally Posted by MattUK

That makes it even more laughable that some BlackBerry devices don't work

Yeah, annoying for some models but at least Blackberrys can work though. iPhones are out period

SomeRandomer123 · 02-05-2012, 04:57 PM

Ahh, a good ol' full system reset always solves it! We used to have a Jaguar X-Type before the 520d and current 330d and one day it kept showing the Engine Malfunction Light and going into Limp Mode. We rang Jaguar and they said "leave it alone for half an hour."
The problem never returned.

saulgoodman · 02-06-2012, 08:20 AM

Quote:

Originally Posted by sfax

guess whose phones are some of the only ones to be compatible with BMW Office? Yup, RIM's Blackberry

Nokia's Symbian S60 (E-Series) also works fine with BMW Office.

dfcoelho · 02-07-2012, 08:29 AM

For those who don't know it...there's more Windows to it than generally known...

http://www.microsoft.com/windowsembe...omotive-7.aspx

Regards

David

ORIGIN M. · 02-08-2012, 02:08 AM

Great info, thanks for posting.

Quote:

Originally Posted by dfcoelho

For those who don't know it...there's more Windows to it than generally known...

http://www.microsoft.com/windowsembe...omotive-7.aspx

Regards

David

02-05-2012, 09:30 AM	#1
Stevenuk Enlisted Member 1 Rep 34 Posts Drives: BMW X3 2011 Join Date: Jul 2011 Location: London U.K iTrader: (0)	First Call out to BMW Assist Went to tescos this morning and thought great as it snowed last night so i could try out my x3 in the snow! Just loaded up shopping and my car wouldent go into reverse or drive! And a warning was up saying something like " Possible Lever problem" so called bmw assist and they were there in 25 mins which was great . After just over a hour of testing they diconnected battery for 10 mins and re-connected it and now it fixed the fault! Has anyone else had this?
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02-05-2012, 10:18 AM	#2
dnw First Lieutenant 22 Rep 309 Posts Drives: 2016 F80 M3 / 2014 520d MS Join Date: Sep 2009 Location: Kent, UK iTrader: (0)	I seem to recall that the BMW 'brain' has some sort of Microsoft OS base - in which case its to be expected- when it stops working, reboot! __________________ Current 2016 F80 M3 Saloon, Alpine White & Silverstone Full Leather. Love it. Past 2015 F13 M6 Coupe, San Marino Blue & Opal White Individual Leather. Gone but not forgotten.
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02-05-2012, 11:10 AM	#3
MattUK Captain Unsensible 99 Rep 737 Posts Drives: 2016 M240i Coupe - Estoril Join Date: Sep 2011 Location: United Kingdom iTrader: (0) Garage List 2016 BMW M240i [0.00]	Good ole reboot No, not had any such problem.. I too tried my X3 out in the first snow today.. very pleased with how it handled.. in my last 3 series, wouldn't have even made it out of my drive and out of my street.. but today.. no problem
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02-05-2012, 11:37 AM	#5
BIMMER UK 76 Major 48 Rep 1,089 Posts Drives: BMW F25 X3 20d SE Join Date: Nov 2010 Location: United Kingdom iTrader: (0)	Also went for a cheeky drive in the snow early this morning and had great fun! I did feel a little smug passing all those abandoned 1, 3 & 5 series at the side of the road. Most were msport with big wheels. Not many audi or mercs abandoned?!? Tomorrows ice might be a different story. Not used assist yet but sounds like you had a very goid experience __________________ BMW F25 X3 xDRIVE 20d SE Black Sapphire \| Oyster Leather \| Fineline Sienna Wood \| 307 V Spokes \| Auto \| Prof Multimedia Package \| xLine Package \| Xenons \| Business Radio \| Sports Steering Wheel \| Sports Seats \| Panoramic Sunroof \| Sun Protection Glass \| Sun Blinds \| Folding Ext. Mirrors + Titanium Grille \| Chrome Exhaust Trim \| Mudflaps Last edited by BIMMER UK 76; 02-05-2012 at 11:44 AM..
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02-05-2012, 02:41 PM	#11
x3heh Private 1 Rep 79 Posts Drives: Honda Join Date: Jan 2012 Location: United States iTrader: (0)	Hmmm. Turns out iDrive is running on QNX. What about the rest of the system?
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02-05-2012, 02:54 PM	#12
MattUK Captain Unsensible 99 Rep 737 Posts Drives: 2016 M240i Coupe - Estoril Join Date: Sep 2011 Location: United Kingdom iTrader: (0) Garage List 2016 BMW M240i [0.00]	That makes it even more laughable that some BlackBerry devices don't work
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02-05-2012, 04:57 PM	#15
SomeRandomer123 Colonel 303 Rep 2,612 Posts Drives: F30 328i Luxury - Sport Auto Join Date: May 2011 Location: Lancashire, North West England, UK iTrader: (0)	Ahh, a good ol' full system reset always solves it! We used to have a Jaguar X-Type before the 520d and current 330d and one day it kept showing the Engine Malfunction Light and going into Limp Mode. We rang Jaguar and they said "leave it alone for half an hour." The problem never returned. __________________ Gone: 2006 BMW E60 520d SE 6MT Gone: 2009 BMW E90-LCI 330d SE 6MT Current: 2012 F30 328i Luxury 8AT On Order: 2015 Audi A6 Avant Ultra, Black Edition (sorry!)
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02-07-2012, 08:29 AM	#17
dfcoelho Enlisted Member 6 Rep 32 Posts Drives: '11X3(F25)2.0dA,'13 3(F30)2.0d Join Date: Dec 2011 Location: Lisboa iTrader: (0)	For those who don't know it...there's more Windows to it than generally known... http://www.microsoft.com/windowsembe...omotive-7.aspx Regards David
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