[Andy_o]

Originally Posted by gazzer666

Well had an official response from BMW regarding the X-Line 607 wheels.

I am sorry to learn of your disappointment with regards to the alloy wheels fitted to your BMW X3 xDrive20d xLine. I can certainly understand the frustration this must have caused you, especially as you upgraded to xLine trim, for the alloy wheels fitted as standard with this option.

I can confirm that, due to ongoing supply issues regarding the 18” Y-Spoke style alloy wheels (607), these have been restricted throughout 2014. I can advise, this option has since been removed from November 2014 and is no longer available for customers to order. The BMW UK Sales Office communicated to all BMW Approved Retailers the issues regarding this option, therefore, each Centre was required to amend the order should the 605 style have been requested. Two alternatives have been given to all Retailers which include the 18” Double-Spoke (605) which is free of charge, or 19” Y-Spoke (608) for an £800 upgrade. It was advised that all Retailers were to contact their customers regarding this option.

So basically tough luck or go order an Audi


ps. load of c*ck about November as the UK configurator still shows the 607 wheels as default. Obviously still happy to charge the full amount for the X-Line trim then.

Speechless *******

Just been on the configurator ... The wheels are still there and can still be configured .. I think it is a bit ***** much that in fact I'm now paying a four figure premium for some alloy window trims *****

I think that I they change the config for new customers fine ... If your placing a new order fine people can make their own decision as to what to order

But mine has been on order four ******* months and I have repeatedly been told there is no problem !!!!

Least the should do is upgrade all existing orders to the 19's free of charge

Sorry did I say I was speechless ??

[Andy_o]

Just asked the bmw genius online this question

Let's see what they say currently chatting to Olivia !

[bounderboy]

Originally Posted by Andy_o

Hi Andy my name is Olivia. Can I first ask if you have already ordered an



Me
:Yes I have .. It has been on order since July

Olivia:
Great to hear! What a fantastic model. Would it be the 18" light alloy wheels Double-spoke style 605 that you are referring to?

...............


So there you go :

It's the 607's that are discontinued - its the 605's that we are being switched too..

Must admit i was tempted to ask when I saw the BMW Genius button...

[Andy_o]

Originally Posted by bounderboy

It's the 607's that are discontinued - its the 605's that we are being switched too..

Must admit i was tempted to ask when I saw the BMW Genius button...

Hi Andy my name is Olivia. Can I first ask if you have already ordered an



Me
:Yes I have .. It has been on order since July

Olivia:
Great to hear! What a fantastic model. Would it be the 18" light alloy wheels Double-spoke style 605 that you are referring to?

Me:
Yes that is correct .. My dealer says there are problems but my car is not affected .. I have heard elsewhere from someone else who has ordered the same car that the 605 are now permanently discontinued

Olivia:
Right, I see. Well currently this option is available on the X3 in various trim models, but not all. The BMW Centres have direct contact with the factories, however, and so get updates from them. If the factory have advised them that your vehicle shouldn't be affected, this should be correct.


Me:
My friend has queried this with bmw uk and they have replied that the wheels are discontinued but configurator etc still shows them as available

Olivia:
We here at the Genius Team are here to assist with new vehicle configurations and our information shows that the option is currently available. It may perhaps be that there is an issue with the 3rd party manufacturer or the factory, that is causing delays. However, if the BMW Centre have advised that this is not the case for your order then I would reassure you that their contact should be reliable.

Me:
Thank you Olivia

Me:
The wheels I mentioned for the xline x3 are style 607 not style 605 .. Can you confirm the 607 wheels are still available

Olivia:
Sure! The 18" light alloy wheels Y-spoke style 607​ are currently standard on the X3 xDrive20d xLine and the X3 xDrive30d xLine. However, they are not currently available on any other X3 trim levels.

Me:
So they are still available, the 607 wheels that is .. And those are the wheels my car will come with ?

Olivia:
What vehicle is it that you have ordered, please?

Me:
Bmw x3 xline 20d

Olivia:
Great, thanks! Congratulations on the new vehicle, by the way! The X3 20d xLine would come with 18" light alloy wheels Y-spoke style 607 as standard. If this is the order that was put through, we would expect the vehicle to be manufactured as such. Any issues would be communicated directly to your BMW Centre.

Me
So they haven't been discontinued

Olivia
Our information shows that they are currently available. It is possible that for upcoming vehicles, this might change, but that should not affect your order.


So there you go :

[gazzer666]

Olivia needs to rethink her description as a genius

[Andy_o]

Originally Posted by gazzer666

Olivia needs to rethink her description as a genius

Very good

[gazzer666]

Well they also told me that the dealer had contacted my broker to advise that the wheels were not available and had agreement from them to switch.

My broker advises that they have no record of this conversation.

If the BMW dealer has no written confirmation of this instruction then next action will be down the legal route.

Gripping stuff

[Andy_o]

So anyone else want to speak to Olivia? The bmw new car configurator genius

[Andy_o]

Originally Posted by bounderboy

It's the 607's that are discontinued - its the 605's that we are being switched too..

Must admit i was tempted to ask when I saw the BMW Genius button...

Sorry bb I was editing and thought I'd deleted all that post .. Full transcript now posted

[TuffLittleUnit]

I suspect that they've known about supply problems for a lot longer. I've said before that I couldn't understand why I could add £4k-£5k of options to my company car but wasn't "allowed" the xLine option as I was pretty sure it would enhance the residual value and I'd be paying the vast majority of the additional cost.

For those who've ordered the xLine and are waiting, have you looked at the BMW used car section and filtered the X3 by xLine trim? It looks like only 2 of the cars nationwide actually have the 607s fitted and most have the upgraded 19" 608s. I wonder why. Example



For those who've managed to get the 607s, it might be worth finding out if there's a known problem with them e.g. given the gorgeous two-tone effect, is there any known blistering etc (which I think has been reported here on X3 wheels in the past).

[Andy_o]

Originally Posted by TuffLittleUnit

I suspect that they've known about supply problems for a lot longer. I've said before that I couldn't understand why I could add £4k-£5k of options to my company car but wasn't "allowed" the xLine option as I was pretty sure it would enhance the residual value and I'd be paying the vast majority of the additional cost.

For those who've ordered the xLine and are waiting, have you looked at the BMW used car section and filtered the X3 by xLine trim? It looks like only 2 of the cars nationwide actually have the 607s fitted and most have the upgraded 19" 608s. I wonder why. Example



For those who've managed to get the 607s, it might be worth finding out if there's a known problem with them e.g. given the gorgeous two-tone effect, is there any known blistering etc (which I think has been reported here on X3 wheels in the past).

They do look good in red ?

I'm with Olivia ...she said there's no problem ...she is the new car spec genius after all !

[cumbrianlad]

Originally Posted by TuffLittleUnit

I suspect that they've known about supply problems for a lot longer. I've said before that I couldn't understand why I could add £4k-£5k of options to my company car but wasn't "allowed" the xLine option as I was pretty sure it would enhance the residual value and I'd be paying the vast majority of the additional

This issue has been about since at least mid-July. Beggars belief it's still an issue. Should have been long sorted, option removed from Configurator and suitably replaced to the satisfaction of those affected, rather than the take it or leave it attitude that seems to be adopted for most.

[bounderboy]

Bit depressed - this is what my car will look like - the wheels just don't look as nice :-(

[bounderboy]

Much prefer my current cars wheels..

[TuffLittleUnit]

Originally Posted by Andy_o

They do look good in red ?

Found it just for you ... even if the dealer is incapable of uploading the image without deforming it.

[Max Well]

Although I'm over here in the US, your posts are difficult to read without sharing your frustration. At some point Corporations must try to begin understanding the marketing aspect of their business model. Clients/Customers/Patients' thought processes, or whatever demographic term applies to the services one provides, need to be included in the equation. Imagine your business from their viewpoint and think how you can alleviate their concerns and meet their needs. If a part becomes difficult to acquire because a sub-contractor cannot supply such in a timely fashion (which is certainly understandable), then so be it. Move on and make it known to the folks awaiting said product, and offer alternatives.

Perhaps BMW Corporate has done so, and the ball is being dropped somewhere else down the line, but regardless of the fault's origin, one has loyal and passionate customers trying their best to purchase one of your products, so somewhere in the abyss of the Corporate structure (which includes end-sellers) responsibility to inform must be sitting on someone's desk (or desktop).

Hope it works out for you all, including the waiting time, as would hate to see you switch brands over this type of issue.

[bounderboy]

Originally Posted by Max Well

Although I'm over here in the US, your posts are difficult to read without sharing your frustration. At some point Corporations must try to begin understanding the marketing aspect of their business model. Clients/Customers/Patients' thought processes, or whatever demographic term applies to the services one provides, need to be included in the equation. Imagine your business from their viewpoint and think how you can alleviate their concerns and meet their needs. If a part becomes difficult to acquire because a sub-contractor cannot supply such in a timely fashion (which is certainly understandable), then so be it. Move on and make it known to the folks awaiting said product, and offer alternatives.

Perhaps BMW Corporate has done so, and the ball is being dropped somewhere else down the line, but regardless of the fault's origin, one has loyal and passionate customers trying their best to purchase one of your products, so somewhere in the abyss of the Corporate structure (which includes end-sellers) responsibility to inform must be sitting on someone's desk (or desktop).

Hope it works out for you all, including the waiting time, as would hate to see you switch brands over this type of issue.

Well said Sir.. my explanations have all ended up with lots of different intermediaries all saying the same we don't make the car, we are a franchise etc..

Its only a set of wheels at the end of the day. However they spend millions make car purchases an emotional decision - so when they mess things around they shouldn't be surprised they get an emotional response. Really narks me that no-one takes responsibility and just blames BMW the manufacturer.. who you can't hold responsible.

[Andy_o]

Passing a dealer this morning and saw a brand new xline being prepped .... Oooh look at the wheels !

[Andy_o]

Pic attached this time

[halfalife]

[bounderboy]

It looks like the day has finally come - car is being Delivered next Thursday.. still doesn't feel close enough.. but something to get me through next week!

[WatchThis!]

Originally Posted by bounderboy

It looks like the day has finally come - car is being Delivered next Thursday.. still doesn't feel close enough.. but something to get me through next week!

Result! No news on mine, chances are it's on the Courage that docks at Southampton on Sunday, so I'll either be at the Classic Car Show at the NEC or sat on the south coast watching cars being unloaded....