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      03-26-2015, 03:50 PM   #19
ecsw
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Drives: 2015 x3 xdrive 28i
Join Date: Nov 2014
Location: Canada

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^ lol.

Here is the update for my repair.

Pass by 2nd dealer yesterday to confirm they also want administrator fee of $25+tax even if it's warranty job so I decided to stay with the one closer to my work (Langley).

Leather specialist was there on time looking at my seat. It took him 10 minutes to remove my back seat which is crazy fast.... unfortunately it will be more than a day to make stitching perfectly fit. My SA gave me an option to drive my X3 back if I am okay without back seat but I refused because I need to take kids to school in the morning.

SA provided me a loaner (335i with M package). While he ask me if I understand there is an "admin fee" charge, I replied "I understand. Even though I don't like it, I will pay for it. I will just complain to BMW Canada as my car is simply a month old when problem happened and I am being charged for a warranty out of quality issue from BMW". SA looked at me and smile nicely and say "I understand your frustration, I will waive it for you for this incident". Very nice SA for sure. I told him I understand it's reasonable to charge it for maintenance service but warranty service for month old BMW is just silly.

The loaner 335i xdrive has sports seat which I would have ordered if I knew it as an option.... Very firm and supportive seat and I loved it the minute I sat in.
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