Tempting fate here but this seems to only affect 28i and 35i models, not 20d.
Hope they sort it out for you swiftly Lotus - if only for their own sake!
Re. scale of reported problems and forums, think of the hotel analogy. How often do you go to a nice hotel and then get back home and write a nice long positive review of it? But if you paid a lot of money to stay somewhere and it was absolutely awful, you'd be much more likely to tell/warn people about it on a review site