Quote:
Originally Posted by nikolaig
Thanks for the offering, I really appreciate it. I doubt BMW Canada is obliged to offer the same "retention bonus" to everyone...in fact, it looks like they are not obliged to do anything, even respect their customers. I do not know, maybe the threshold starts at $80K or more than one BMW, otherwise you do not get the same treatment  I doubt BMW guys read this forums, but if they do - I hope they hear me. Yes, this case has a safety issue. And, yes, my dealer has released the car with a potential safety issue on the road. They knew the car needs a different part to resolve the issue completely, yet they have installed the same type of PDM just to get me out of the door. And maybe some other people too.
I am sure there was some pressure from BMW to get the cars out. Otherwise, how come I was told on Thursday that they do not expect my replacement part any time soon as there is no even tracking number for it (supposed to be shipped from Germany) and then they call me on Monday telling that the car is fixed and the part is installed. I bet it was removed from another car
My dealer seems to be willing to discuss the options, just got an email from them. Not sure what sort of discussion we will have, I doubt it will be useful. But they are few km from my place and if the car dies there - no towing will be needed Safe trip, in a way.
But, anyway, thanks a lot for sharing your experience. At least it sets the bar at certain level. Personally, in addition to the extended warranty I would ask for new AGM battery. Hell knows how that electrical issue might have affected the life span of the car's battery but for sure if I come with the dead battery 6 months from now they will proudly pull out the data from the car, look at my trip distances and say "your fault, poor driver profile". |
It's really amazing how different our experiences have been with respect to this. I look at the communication I have had with my dealer and they've been very open and upfront with all of this. Basically what I would expect from a upscale auto dealership.
I told them from the get-go that this could go one of two ways and how it goes is really in there hands. They certainly accepted the challenge and I think excelled here.