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Thank you for posting that document rs6655. Very interesting reading.
Contrary to the intent of this program to build BMW ownership satisfaction and loyalty, BMW has successfully aliented me from ever buying another one of their cars & they have turned me into an anti-BMW spokesperson .... all over a $426 issue ($426 retail cost .... BMW cost???probably $150.).
I have 5 cars in the driveway. Two American (Jeep & Tahoe Z71), Two Japanese (Lexus GX470 & Nissan 350Z Roadster), and the X3. My daughter drives the X3 and is in LOVE with the color (Montego Blue) .... otherwise I'd replace it with a Japanese SUV in a heartbeat!
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